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Getaroom

2.3

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Getaroom Reviews Summary

Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.

service
379
value
304
shipping
39
returns
78
quality
275
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Canada
1 review
0 helpful votes
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Excellent
April 6, 2018

Great service. Got better price than on website. Representative was very knowledgeable and very friendly. Would recommend to my family and friends

Date of experience: April 5, 2018
Illinois
2 reviews
0 helpful votes
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Thank you.
April 6, 2018

I called the # listed on the hotel I was interested in. I believe they saved me money, over what other sites may cost.

Date of experience: April 5, 2018
Texas
1 review
0 helpful votes
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Great price, easy booking
April 5, 2018

Not much more to say beyond the title of this post. When booking a room one looks for good price, good value, ease of reserving and flexibility in case plans change. This site met all of the above requirements.

Date of experience: April 4, 2018
Texas
3 reviews
0 helpful votes
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Great customer service
April 7, 2018

Went above and beyond to provide exceptional customer service. Will definitely use every time I book a room in the future.

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 4, 2018
Illinois
1 review
0 helpful votes
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Great experience!
May 5, 2021

Great experience but I had to cancel unfortunately because of alternate plans. Regardless, thanks so much.

Date of experience: April 3, 2018
California
1 review
0 helpful votes
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Spring Break at Great Wolf Lodge
April 4, 2018

This was the easiest site that I have used to book this fun place. We are looking forward to a fun day. Best price and simple to book. Done!

Date of experience: April 3, 2018
Michigan
1 review
0 helpful votes
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Too long on hold
April 5, 2018

I waited over 10 minutes on hold and even called back and waited another +10. Finally called back and clicked on pre pay and someone picked up immediately.

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 3, 2018
Connecticut
1 review
0 helpful votes
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Easy no-brainer booking
April 3, 2018

Found price on trip advisor... it was almost half of all the other published rates. And only took one click to book

Date of experience: April 3, 2018
New Jersey
1 review
0 helpful votes
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Simple and easy to understand
April 3, 2018

It was easy to booking the room and it was fast to do all the process, I also liked the promotion that I get

Date of experience: April 2, 2018
Alabama
1 review
0 helpful votes
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Easy and Quick
April 3, 2018

There are many sites to choose from. The site was efficient and easy to navigate. Instructions were direct and understandable!

Date of experience: April 2, 2018
Minnesota
1 review
1 helpful vote
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Don't use this site
April 5, 2018

There is no way to modify the reservations, the customer service is rude, the actual hotel staff have tried calling the site customer service to ask them to change the reservation or help the customer and they are still not willing. The actual reservation has not gone through to the hotel and I was told there was no way to know when the reservation would show up in the hotel's system, yet they are still going to charge me a fee for canceling if I do not cancel (before my reservation even exists to the hotel). I've used many sites before that were all super easy to use and cheap and had great customer service... I've never been more disappointed.

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2018
New York
1 review
0 helpful votes
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I will recommend to anyone I've been searching for weeks for a room and once I found you're company I'm all set with others.

Date of experience: April 2, 2018
Colorado
1 review
0 helpful votes
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On may trips, a warm hot hub can bring relief to a long day. Unfortunately, theirs was not working. Otherwise, the room was nice and spacious.

Date of experience: April 2, 2018
Georgia
1 review
1 helpful vote
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Room Changes
April 5, 2018

I made a Mistake when trying to book 6 rooms and was unable to cancel and reorder.
I would never recommend this site to anyone nor will i ever use it again, people make mistake and should be punished!

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 2, 2018
Canada
1 review
0 helpful votes
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First time
April 4, 2018

We are travelling with another couple. They booked a room and the order was processed immediately. Our order was taking a very long time to process, over 15 minutes and still not done, so I entered my request a second time. This order processing was taking a long time as well and eventually I received 2 confirmations. I cancelled the first one and received confirmation of this immediately.

Date of experience: April 2, 2018
Colorado
1 review
1 helpful vote
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Quick response to initial issue
April 2, 2018

I had an issue with a booking and upper management helped resolve the situation.
I appreciated their promptness and graceful resolution.

Getaroom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2018
Nevada
1 review
0 helpful votes
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Return to Redlands, Ca.
April 2, 2018

I was very happy with my experience with Getaroom, it was easy to make my arrangements, price was fair. Very quick and simple.

Date of experience: March 31, 2018
Argentina
1 review
0 helpful votes
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Todo bien
April 2, 2018

Fue muy ágil la reserva on line. La información fue correcta y no tuve ningún inconveniente al llegar al hotel

Date of experience: March 30, 2018
Florida
1 review
0 helpful votes
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Sluggish
April 2, 2018

It was difficult to use the site. Th days I tried to select had to be repeated over and over. Very frustrating

Date of experience: March 30, 2018
California
1 review
0 helpful votes
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Made booking Easy!
March 30, 2018

Great experience will definitely continue to use GetARoom for future bookings! Also when I spoke with a phone representative she was very nice & helpful! Bonus points!

Date of experience: March 29, 2018