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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Very pleased! I am a return customer and will continue to be a return customer! Whats not to like? Best prices and best customer service! Seamless and easy hotel bookings!
They contacted me and everything was resolved... excellent customer service. I would book through them again
Got the room quick and less cost than many others and locked it in ASAP. It was simple and quick. Not much else to say except I will do it again.
People went out of the way to help me with my reservation that I had inadvertently cancelled...
I was confused by my online reservation through third party, but now it is cleared up, and i am a happy consumer.
I travel on business nearly every weekend 9m out of the year, I stumbled on Getaroom one time and got a awesome rate with a employee who went out of her way to help me.
I haven't looked back since I call them first anytime I book a hotel room, 1 time I saved 90.00 a night c'mon it's a no brainer...
Customer service answered my questions for a hotel in Buenos Aires. It was a pleasure talking to her without a lot of background noise that you so often get in a call center
Great location; great parking; great breakfast... no problem getting in early to park for free. Walking distance to the Falls... no issues off-season.
I google searched Westin and somehow ended up with their number. I asked directly if this was the Westin and/or their preferred status line and the agent said yes and told me to book fast because there were only two rooms left. I did and called back to put my rewards number in when I was informed that this was not in fact the Westin. Upon further investigation, getaroom said they had the best rate when setting me up in a room and it was $180 more than booking direct. They offered to refund 10% and have refused to let me speak to a manager.
I am considering pursuing legal action as they misrepresented themselves and will not provide any manager to talk to to escalate the situation.
Booking the room was easy and the interface is great. However a resort fee (daily, levied by the property) was not included when shopping and came as a nasty surprise when the confirmation was emailed.
Received immediate response from Getaroom.com and the issue is being addressed.
Very efficient and effective post-sales service.
Made the res easily. Then last night was unable to cancel room on line. Will try again but otherwise seems like Ill have to call to do this. Also, no real description of the room or as many room choices as on other booking sites.
Unhappy with the support when I had questions about my reservation. The agent just told me that I have to call the hotel. It seems like getaroom is just a booking engine and not in position to support questions about the reservation. I hope I don't have any issues with my reservation when I try to check in because I doubt getaroom will try to help.
This site gives you complete information on the conditions for the room reservation. I don't see what more I can say, I'm just writing to fill the minimum 100 characters that are asked in order to submit.
I chose hotel reservations and then needed to cancel. I called the actual hotel and asked if they had a cancellation policy. The hotel said no if I cancelled the same day. I cancelled the reservation and GetARoom charged me the full room rate of $194.10! I cancelled within half an hour of making the reservation and GetARoom argued that it was the hotel's policy to pay the full fee! I called the hotel back and they claimed this was not the case. I called back the representative at GetARoom and they STILL insisted it was the hotels policy and I needed to pay the entire room rate as a cancellation fee! I got no satisfaction from GetARoom! Totally unfair and will never utilize service again!
I booked a room out of town for an event. I prepaid the entire reservation including what felt like an exorbitant $32 fee to the 3rd party. I arrived at the resort for check-in Saturday to be told that get-a-room had confirmed a room that was not available. The resort notified them the next day but no one from their company told me. The resort was sold out and I had NO WHERE to stay. They kept me on the phone (mostly on hold) trying to sort it out with no success. Although my relo specialist Aundrea was very nice the situation was absurd and one f the worst Ive ever experienced booking online.
Reservation hotel, was said breakfast included, no more fees and not trusting the guy... I called the hotel and no breakfast included and fee of 31.00 more. They don't say and don't know their product. Also rude! After asking to assumed them self to pay for breakfast... no no they said. Finished with this company not professional.
I found the accomodation for the villa i was looking for at such a cheap rate! I emailed the villa to confirm booking and everything was confirmed immediately.
My issue has been resolved. Was overcharged but Getaroom more than compensated for the difference. I am pleased with the way they resolved my issue.
I booked a hotel in Casablanca. I thought I was contacting
The hotel directly, but it went through Getaroom. No problem. Got the confirmation immediately. Only difference is that the Getaroom confirmation number differs from the hotel #. It would be clearer if they were the same.
First: we will never stay at Tillamook Shilo Inn again.
Second: I will not waste my time booking anything through you either. It took 45 minutes at the register desk, had to show proof of payment from online bank statement, and wait through many phone calls by having to listen to a Russian accent! You cost more than if I were to book direct. Need I say more?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members