GetaroomReviews 6,368

The representative was knowledgeable, responsive to our request for ground-floor rooms due to our advanced ages and various trouble climbing stairs. I was warned by a review that there is no elevator. We have three women all over the age of 75 staying there in one of two rooms reserved for one night.

Go directly to the resort to book your stay. Representatives are not helpful and cannot modify your reservations. Also booking directly will likely be a better deal as the website seems to automatically go to the most expensive options or not even list better deals.

I was charged over $200 for a $400 hotel room. I was told the room was a suite with a sofa bed. No sofa beds in the entire hotel, and the room was a double for the posted hotel price. So, I paid an additional $200 for nothing. I was not told of the fees when booking, and they refused to cancel the charges. Run away as fast as you can!

Easy, great, fast best rate overall nice experience, first time using website, will recommend to others for sure

I received a phone call / e-mail they cancelled my reservation within a day of taking my family to Disney. They overbooked!

Your agent that the reservation being considered at SLS Los Vegas was cancellable until Apr. 8 without charge. The confirmation received indicated that the reservation was non-refundable. I made a note when she made the misrepresentation on the phone. When I phoned you another agent said there was nothing she could do except pay me 10% which is your fee to the hotel. Misrepresentations are inexcuseable.

Made a reservation for two nights. The agent only booked one. Their "company policy" says they can't change the reservation. I have to pay the one night and rebook the two nights I wanted.

The service I received exceeded all expectations. The agent who worked with me went out of her way to be helpful.

I needed to book a hotel in Boston for business and was pleasantly surprised to find an incredible value - 60% less than all the other sites.

I thought the site worked without a hitch and was easy to use. Would use it again. I don't like being bombarded with having to rate you though. If there was a problem it would be different and don't like having to say so much.

Was told my room type wasn't available and I would have to be relocated. I was offered two options and asked to have a day to research the properties before making a decision. I was then called the next day and told my original room type was available!? A bunch of headaches for no reason!

I cant believe someone needs to wait 1-3 days PRIOR to check in to have a confirmation With the hotel

Trip Advisor gave me a list of rooms in the area I was searching and when I clicked on the one I thought would work, I was taken to GetARoom - it was great - easy to use and I have the option to cancel.

The Lady was very helpful and took care of everything I needed. Super happy with her customer service. She was fast and very efficient.

Right after I booked the room I noticed that the exact same room, for the same dates was cheaper on another site. Very disappointed.

SCAM! THEY WILL TAKE YOUR MONEY AND RUN. DON'T DO IT. IF YOU NOTICE IT IS A PREPAID ROOM, DO NOT BOOK. THAT IS HOW THEY TAKE YOUR MONEY. PREPAID MEANS NON REFUNDABLE. DISGUSTING

This was the first time I used one of these sites to book a room and it was fantastic!

Nancy was extremely helpful and explained and/or answered all of my questions. We will definitely be using this site again.