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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Okay, I make the reservation and it fully can be cancelled. So why did they charge my credit card now? Yes, they said they would but its 5 months from now. A lot can change in that time.
I didn't like the idea of you taking the money out for the room 2 months before I go but when I had to cancel the refund was put back in my account very quickly. Thank you
Since I booked with another website, I was surprised to see this site pop up. I have no idea what your site actually had to do with the booking.
They lied! Did not realize I was using a third party to book our hotel and when I asked them is this_______ hotel they assured me it was.
I do not understand why it is not possible to cancel a reservation, if it does not correspond to the price I make the reservation R*******160 for a price that does NOT correspond to reality. I made a reservation for the price that was indicated to me in GETAROOM, if it has been modified, it is not my responsibility.
The customer service representative worked hard to fin me the type of reservation I wanted. And walked me through the cancellation policy which was important to me due to potential need to cancel at last minute.
Very easy and cheapest tickets i could find! Definatly would reccomend and will book on get a room in the future
Quick and easy and I got a good rate. Would definitely go through them again. Definitely recommend. Nothing else to say.
Any site that bothers me more than once to review them gets one star. Do not harrass your customers into helping you get more business.
Very efficiently structured - almost every inch is used. Not a good choice if you are a large person, but otherwise a well-priced choice.
Extremely helpful and professional. Very trust worthy. The person I spoke with attended to all my needs and was very patient with me.
Very groovy place. My room was on the 6th floor and was spacious and comfortable. Two things I found odd: there was no top sheet on the bed, only a bottom sheet and the comforter; there was only white powder packs instead of creamers. I stayed on St Patricks day and the bar was very crowded. My room was very quiet, only an occasional siren.
Thank you for letting fix my mistakes with my reservation. Is very nice that I could cancel my order.
I reserved a room, in Rome, for two nights... received NO response to my question, was this for the 2 nights, or 1... with no response, I phoned to cancel, and at that time it was for the TWO nights. I checked direct with the hotel, and it was PER night!
Great room with an awesome view of downtown Wilmington. Very friendly service too. Convenient to historic downtown Wilmington attractions including the St. Paddy's Day parade. This was a wonderful weekend getaway!
I wanted to book a hotel in Belize that I found on TripAdvisor. It was a sponsored link. TripAdvisor routed me to GetARoom to book it. The advertised cost was $348 per night. I received an email from my Credit Card company indicating the charge had gone through. GetARoom then took my rooms away and raised the price to $411 per night. I called GetARoom and was told there was no availability at the $348 price. I called the hotel directly, and got a rate less than $348. There was lots of availability. Clearly, once GetARoom had me on the hook, they switched me to a higher rate. For 2 rooms for 4 nights, this would have increased my costs greatly. This was downright fraud.
Though there were many compilcations in getting my reservations straight, we had great rooms at price I could manage on a tight budget.
Elia from their corporate office in Dallas called me personally to apologize for the complications and resolved the issues completely to my satisfaction!
I travel to NYC twice a month for work. I was taking my daughter for this trip and booked a stay at the Hilton, through Getaroom because it was a good deal. (i usually book through hilton directly, I should have). For some reason my room was booked as one bed with two hotel guests no kids. I need two beds with 1 adult 1 child. When i called to ammend this when i read my recipet the response was "there is nothing we can do". I am not quite sure how this reservation got so screwed up, and i dont want to pass the blame, maybe i made a mistake. But that being said I book trips twice a month. The odds are against getaroom. Besides that thier inability to do ABSOLUTELY NOTHING IS proposterous.
The lady I spoke to told me the total room price with taxes was 420.16 and when I got the email it states the total price is 513.76. Not impressed that I was lied to. But will still take the room, of course!
My son booked some rooms for his company with these crooks. He thought & was told he was speaking directly with the specific hotel, but he was not - they lied. He was offered a decent price, but when he got the bill it was 50% over the quoted price - they lied. I called then & they could not tell me why - they lied. They immediately offered a 10% refund (it appeared they are very accustomed to doing this). We'll see if that happens & if they again - lied. These folks should be ashamed but I'm a firm believer that what goes around, comes around.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members