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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Was easy to find what I was looking for (and some I wasn't looking for to try). Prices were great and shipping was fast. Would highly recommend this site.
Fragrance X has always been my fragrance shopping place. They carry scents that I have loved for many years that often times are hard to find anywhere else.
Hi April S.!
Thank you so much for your wonderful review!
We are thrilled to hear that you enjoy fast shipping and great prices. It means a lot to know that FragranceX.com has been your go to place for fragrances you love, especially those hard to find elsewhere ⭐
We truly appreciate your continued support and look forward to serving you again very soon!
I've ordered from FragranceX multiple times. I've never once had an issue. They're fast, their prices are VERY competitive and often the cheapest, and they're my favorite fragrance store.
Hi Timothy T.!
Thank you so much for your fantastic review!
We are thrilled to hear that you have never had an issue and that you enjoy fast service and very competitive prices. Knowing that FragranceX.com is your favorite fragrance store truly means the world to us ⭐
We sincerely appreciate your loyalty and look forward to serving you again very soon!
Bought several sample size and travel size for my son who is trying to find his signature scent. Arrived in great condition. Appreciated the detailed descriptions which helped me make selections.
Hi Michelle V.!
Thank you so much for your wonderful review!
We are so happy to hear that your samples and travel sizes arrived in great condition and that the detailed descriptions helped you make your selections. Helping your son find his signature scent is such a special experience, and we are glad FragranceX.com could be part of it ⭐
We truly appreciate your support and look forward to serving you again very soon!
Me gusta porque tienen pagos a mi presupuesto gracias
Hola Rabelo L.!
¡Muchas gracias por tu maravillosa reseña!
Nos alegra mucho saber que te encanta Gardenia y que nuestras opciones de pago se ajustan a tu presupuesto. Hacer que la compra de fragancias sea fácil y accesible siempre es nuestro objetivo en FragranceX.com ⭐
Agradecemos sinceramente tu apoyo y esperamos poder atenderte nuevamente muy pronto!
Me gusta mucho pagos que se a cómoda A mi presupuesto gracias
I received a cheap copy of this perfume. It smells so bad, that I decided to throw it out rather than giving it to someone else. Will never buy from you again. I don't recommend this site for purchasing fragrances.
Hi Bienvenido H.!
We are very sorry to hear about your experience.
We were concerned to see your review, as we never received any communication from you regarding issues with your order. Please know that FragranceX.com only sells 100 percent authentic products sourced from reputable suppliers. We take reports like this very seriously and want to make things right.
Our team will be reaching out to you directly via email to assist with a resolution.
We truly appreciate your patience and look forward to helping you promptly ⭐
My Drakar cologne/aftershave literally draws the ladies to ya. Thy ask "what is that aftershave you're wearing" At horse shows, at parties, and even at picnics in multitude.
Hi Jack Q.!
Thank you so much for your fantastic review!
We are thrilled to hear that your Drakar cologne/aftershave is getting such amazing compliments. There’s nothing better than a fragrance that truly draws attention and makes you feel confident ⭐
We truly appreciate your support and look forward to serving you again very soon!
I used to look for this cologne when I was out shopping but haven't seen it for many years. Of course FrangranceX had it and now I have it! Thanks!
Hi Craig P.!
Thank you so much for your wonderful review!
We are thrilled to hear that you were able to find your old favorite cologne with FragranceX.com. There is nothing better than rediscovering a scent you’ve been missing for years ⭐
We truly appreciate your support and look forward to serving you again very soon!
It smells amazing, I love it and got lots of compliments and the smell of this fragrance last, and I received it very fast, all was good, thank you😊
Hi Margaret!
We are so happy to hear how much you are loving your fragrance and that it brought you so many compliments! 🌸
It’s wonderful to know the scent lasts beautifully and that your order arrived quickly. That is exactly the kind of experience FragranceX.com strives to deliver.
Thank you for sharing your lovely feedback with us!
I love Aromatics Elixir…. But it has become very costly. Fragrance X to the rescue!
I also signed up for their newsletter, regarding upcoming sales and coupons.
Very happy with my purchase.
Hi Sandy!
Thank you so much for sharing your feedback!
We are thrilled to hear you were able to enjoy your favorite Aromatics Elixir at a great price and that signing up for our newsletter keeps you updated on sales and coupons. Helping customers find authentic fragrances at excellent value is always a priority at FragranceX.com 🌸.
Thank you again for your support, and we look forward to serving you again soon!
I ordered two perfumes on the 21st of January 2026, when trying to track my order the tracking number has no history of movement. When I check the courier company they have no parcel with the shared order number. Now it has been more than 12 days. This was suppose to be a birthday gift.
Hi Sizwe!
Thank you for sharing your concerns with us.
We are truly sorry for the delay and the frustration this has caused, especially since this was meant to be a birthday gift. We do see that a support ticket has been opened regarding your order, and tracking updates have been provided through that ticket. At FragranceX.com, we are committed to monitoring the situation and ensuring your order is properly resolved 📦.
We appreciate your patience while we continue working on this for you!
I used Prada Amber cologne for many years. In recent years, it became harder to find. I was overjoyed to find it on Fragrance X and at a reasonable price. It was delivered a few days after I placed my order.
Hi William!
Thank you so much for sharing your experience!
We are thrilled to hear you were able to find your Prada Amber cologne on FragranceX.com after searching for it elsewhere, and that it arrived quickly at a reasonable price. Helping customers find hard to locate fragrances and providing fast delivery is always a priority for us 🚚.
Thank you again for your support, and we look forward to serving you again soon!
This has been hyped up a lot and when I received it seemed very mid for what everyone was comparing it to. I'll let it sit for a while and see but from jump. Not impressed.
Hi Dave!
Thank you for sharing your feedback with us.
We are sorry to hear that the fragrance did not meet your expectations right away. Fragrance experiences can be very personal, and sometimes a scent evolves over time as it settles on the skin. At FragranceX.com, we always strive to provide authentic products and hope that with a bit of time, the fragrance grows on you 💫.
Thank you again for your feedback and for giving us the opportunity to serve you!
My box was pack neat and professional. Thankyou so much. I had sent a text a few weeks ago inquiring about a men's cologne named,"Jacomo,", and I received feedback but it really wasn't a valid response. So I would like to order Men's Cologne,"Jacomo,". If you would be more than happy to check your Inventory and see if the Cologne, Jacomo,", is available for me to order, and send me an E-mail informing me. Thankyou. James Fountain.
Hi James!
We are happy to hear your order arrived neatly packed and that you are pleased with how it was packaged from FragranceX.com! 🌸
Thank you for sharing your feedback and for letting us know about your interest in the Jacomo men's cologne.
We appreciate your support!
This is the second time I've recieved two orders of an item when I thought, While ordering I thought I hadn't touched the complete order tab, as it did not, I repeat did not acknowledge that I had indeed ordered. I will nog need any cologne for quite a long time. And when I do I'm not after being a customer for a very long time ordering from Fragrance x again.
As if they give a damn
Hi Bill!
We are sorry to hear about the duplicate order and understand how frustrating this must be. 🚚
If you would like assistance with the return process for the extra item, please contact our support team so we can help resolve this for you.
Thank you for sharing your feedback.
I'd really like to see regular Royal Copenhagen cologne again. Will it ever be available again?
Ordered jadore for the wife for Christmas. 1st problem was the bottle is fake. 2nd issue the color of the perfume is darker. 3rd issue the cent literally last for minutes at best. I couldn't even smell the perfume. Buyer beware don't buy these fake products.
Hi James A.!
We are very sorry to hear about your experience and appreciate you taking the time to share your concerns. We want to reassure you that FragranceX.com does not sell fake, knock off, or imitation products. All fragrances we carry are 100 percent authentic and sourced from authorized distributors.
Variations in fragrance color can occur over time due to natural oxidation or batch differences, especially with authentic perfumes, and this does not indicate that a product is counterfeit. Scent longevity can also vary based on skin chemistry, environment, and application, which may affect how long a fragrance lasts from person to person 📦
After reviewing your account, we see that the only email we received on 12/17 was a request to track the order, which was successfully delivered on 12/19. We did not receive any further communication advising us of an issue with the fragrance. We have since reached out by email to offer assistance and help review this matter further.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you directly!
Although the store/website states that items are shipped the same day, this is simply not born out by the facts. Shipping labels are frequently printed the same or next business day, but the parcel is not transferred to their shipping partner for at least another two days, or in my current case one full week after I had placed the order. If you choose to contact customer service be prepared to be condescended to, lied to, and be made subject to a series of deny, delay, defend. The best course of action is to avoid doing business with these people completely.
The response below is yet another lie. I have an email confirmation of my order being placed on January 23rd. Of course I can read and understand shipping policies that state weekends do not count in shipping times. Perhaps you should start addressing me with my earned title of Dr Bruce so you understand that my reading comprehension is probably greater than yours. I do not, nor will not, exhibit patience and understanding when you have abrogated every claim you make on your website in terms of shipping and processing. I will expect a refund.
Hi William!
We apologize for any frustration and appreciate you sharing your experience.
Your order was shipped on 01/27 with the free shipping option, which, as noted at checkout, takes 2–5 business days (weekends are not counted) to be delivered. Today marks the fourth business day since it shipped. According to the USPS tracking link we provided, there is an alert indicating delays due to extreme weather conditions, which unfortunately is beyond our control.
We truly appreciate your patience while your order is on its way and hope it arrives soon.
Providing timely updates and supporting our customers throughout the process is always our goal at FragranceX.com ⭐
We truly appreciate you!
I had a very good experience, ordering my perfume. I was given a confirmation number following by a tracking order. Everything arrived as they expected time. Great service overall.
Hi Kristian R.!
We are delighted to hear that your experience with FragranceX.com was smooth and that your order arrived on time! 📦
Thank you for sharing your feedback, and we look forward to serving you again soon!
The designers name the flankers similarly and I ordered a cologne that I already have. It's ok though because I really like it.
Hi Mike R.!
Thank you for sharing your experience with FragranceX.com. Even if it wasn’t the fragrance you first intended, we’re glad to hear you still enjoy it! 💫
We appreciate your feedback and look forward to serving you again soon!
Honestly thought this would be a scam site so I did a bunch of research on this site looking at other reviews and decided to place a order and actually got the two clones I wanted in a decent time frame. Over a pretty solid experience and I'm hoping I can rely on this website to keep buy more fragrances as I'm fairly new to this stuff
Hi Ryan M.!
We are thrilled to hear that your experience with FragranceX.com was smooth and that your order arrived as expected! 💫
Thank you for trusting us, and we look forward to helping you discover more fragrances in the future!
Good to know that FragranceX is also able to be used with the shop app, adds a nice bit of peace of mind. Didn't trust other companies, as even Walmart has third party sellers that scam
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
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Hi Kevin!
Thank you so much for your amazing feedback! ⭐
We are thrilled to hear that you had a great experience and that it was easy to find what you were looking for, along with a few new discoveries to try. It is wonderful to know you were happy with our prices and fast shipping as well.
Your recommendation truly means a lot to us. We appreciate you choosing FragranceX.com and look forward to serving you again soon!