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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Love the fragrance everything was easy to find and choose my options
Hi Shannon,
We are so happy to hear you had a smooth experience and love your fragrance! 😍
Thank you for sharing, and we look forward to helping you find more favorites soon! ✨
I really like the product. I will continue to buy and recommend it to many people. I really like the product. I will continue to buy and recommend it to many people.
Hi Yen,
Thank you for the wonderful feedback! 😄
We are thrilled you love the product and appreciate you recommending us to others. We look forward to serving you again soon! 🌟
I am happy with my items and shipping was quick! The prices are not the lowest out there, so I couldn't give it a 5/5 stars.
Hi IG,
We are glad you are happy with your items and that they arrived quickly! 😊
We always strive to offer great value along with a wide selection, and we appreciate your honest feedback about pricing. Thank you for sharing!
Great prices, fast delivery and large selection. Never disappointed. Thank You
Hi Marie,
Thank you for your kind words!
We are thrilled to hear you enjoy our prices, selection, and fast delivery 😄✨
We look forward to delighting you again on your next order!
I bought two fragrances that my wife loves for her birthday. I placed my order ten days before her birthday, assuming that should be plenty of time. I was wrong. It arrived in 11 days -- that is, after her birthday. She has the understanding of a saint, but as for me, I was fairly disappointed. Not sure I'll order with you again.
Hi Michael,
Thank you for your feedback. We are very sorry your order did not arrive in time for your wife’s birthday and understand your disappointment.
We appreciate you sharing this with us and will work to improve our delivery timelines. We hope you will consider giving FragranceX.com another chance in the future. 🌸
Love the Beautiful Magnolia perfume! Bigger bottle than what I was expecting!
Hi Cindy,
Thank you for your great feedback!
We are thrilled to hear you love the Beautiful Magnolia perfume and were pleasantly surprised by the larger bottle.
We appreciate you choosing FragranceX.com! 🌸
I ordered Coach Dreams from FragranceX's site. Paid much less than any department store. I received the perfume a week later. It is not a knock off. It is in the original sealed box. I love this site.
Hi Anita,
Thank you for your wonderful feedback!
We are so glad you love Coach Dreams and were happy with the price and delivery.
We appreciate your trust and support of FragranceX.com! 🌟
It was a great experience, using insight. It was an abundance of fragrances to choose from. The ease of placing an order online. And the delivery of my order was right on time.
Hi Tosha,
Thank you for your fantastic feedback!
We are thrilled to hear you enjoyed the wide selection of fragrances, found ordering easy, and received your order on time.
We appreciate you choosing FragranceX.com! 🌸
I had no problems ordering was easy, delivery was no long Great experience for me
Hi Wilma,
Thank you for your wonderful feedback!
We are glad your ordering experience was easy, delivery was quick, and our customer service was helpful.
We appreciate you choosing FragranceX.com! 🌟
Looking for good perfume is. Ice experience
Please get better with the shipping, you took tool long for keeping the tracking and shipping updated
Hi Luis,
Thank you for your feedback.
We are sorry for the delay in updating the tracking and shipping information. We appreciate your input and will work to improve our delivery updates.
We appreciate you choosing FragranceX.com! 🌸
Every scent I've purchased from FragranceX has been genuine, and the prices are great! 30 to sometimes 50% off what I see on Amazon for the same product. Shipping is quick, and the items are always packaged well! I highly recommend them for your cologne and perfume needs!
Hi Michael,
Thank you for your amazing feedback!
We are thrilled to hear you find our scents genuine, enjoy our great prices, and appreciate our quick shipping and careful packaging.
We truly appreciate your recommendation and support of FragranceX.com! 🌟
Excelente me encanto ahun que no me hicieron ningun regalo por la compra
Hola Miguel,
¡Gracias por tus comentarios! Nos alegra saber que te encantó tu compra.
Apreciamos que hayas elegido FragranceX.com y esperamos seguir sirviéndote en el futuro. 🌸
The site has great variety and good information about the scents
Hi Virginia,
Thank you for your feedback!
We are glad you enjoyed the variety of products and the information about the scents on our site.
We appreciate you choosing FragranceX.com! 🌟
Great selection and variety of sizes. Site easy to navigate.
Hi Karen,
Thank you for your feedback!
We are glad your first experience with FragranceX.com was great and look forward to serving you again! 😊
My product was never received and i am getting no responde from e-mail support. It has been a week after the expected time arrival and no assista de yet
Hi Kevin!
Hope you are doing well!
Unfortunately we were unable to verify the Billing Details for your order, therefore we had to cancel it.
Hope this helps, have a great day!
Easy to place order and received exactly what I ordered in a very timely manner.
Hi Patti,
Thank you for your great feedback!
We are glad your order was easy to place and arrived exactly as expected in a timely manner.
We appreciate you choosing FragranceX.com! 👍
Love the scents. It all smells good. The green tea lotion not only smells good but it feels good too. The lily water last a long time. The 411 also does smell good for men and women. I was so excited to finally receive my package. I couldn't wait to get it
Hi Victoria,
Thank you for your fantastic feedback! We are thrilled to hear you love all the scents and are so excited about your package.
We appreciate you choosing FragranceX.com and hope you enjoy all your products! 🌸
I love the classic colognes. It takes me back in time and gives me great memories
Hi Jose,
Thank you for your wonderful feedback!
We are so glad our classic colognes bring back great memories and that you enjoy them.
We appreciate you choosing FragranceX.com! 🌟
The top was broken to a good looking bottle of perfume. Need to package better.
Hi John,
Thank you for your feedback!
We are glad you are happy with your purchase and appreciate your 5-star rating.
We are sorry the bottle arrived with a broken top and will share your packaging suggestion with our team to help improve future orders.
We appreciate you choosing FragranceX.com! 🌸
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
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Hi Lenna,
We are thrilled you received exactly what you ordered! 😄
Thank you for your trust, and we can’t wait to serve you again on your next order! 🌟