Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had this same fragrance a few years ago. This one wasn't like the one I had the first time. This one smells like it has alcohol in it.
My perfume I purchased was never was received.
This was mail to you earlier today. 12:39 C
‹ Sent
RZ
Rosario Zavala
To: *******@fragrancex.com >
8:12 AM
******* order#
No I have yet to receive my order; and was wondering if it was a scam. As of today 8/25/25
Have yet to receive my order.
Thank you,
Rosario Zavala
*******601
Sent from my iPhone
口
Hi Rosario,
Hope you are doing well!
I see that your order had a bit of a delay but ended up delivered to you on August 27th. We are very sorry for the delay and hope you are enjoying your new scent.
Have a great day!
Great purchase prices I was almost running out of my favorite perfume.
I will keep ordering from you guys love it fast and safe plus everything is on time
Hi Efrain,
Thank you for your wonderful feedback!
We are thrilled to hear you love shopping with us and enjoy our fast, safe, and on-time service.
We appreciate you choosing FragranceX.com! 🌟
Great service, on time delivery, will order again. Love this site
Hi Dora,
Thank you for your great feedback!
We are glad to hear you enjoyed our service, on time delivery, and that you love shopping with FragranceX.com.
We look forward to your next order! 😊
Affordable prices, great perfumes, easy checkouts
The website was very user friendly and the price was better than other locations I checked. I have used this particular product for many years and my wife continues to encourage my using it. The service was efficient. The product was package carefully and arrived in excellent condition. I will use FragranceX again in the future.
Hi Floyd,
Thank you for your wonderful feedback!
We are thrilled to hear the product and service exceeded your expectations, and that your order arrived carefully packaged and in excellent condition.
We appreciate your continued support and look forward to serving you again at FragranceX.com! 🌟
Siempre todo llega en buenas condiciones y los productos son muy buenos
Hi Sherley,
¡Gracias por tus comentarios!
Nos alegra saber que tus pedidos siempre llegan en buen estado y que estás satisfecha con la calidad de nuestros productos.
Apreciamos que hayas elegido FragranceX.com! 🌸
Always flawless, easy ordering, fast delivery. I'm never disappointed with FragranceX
Hi Jane,
Thank you for your wonderful feedback!
We are thrilled to hear you always have a flawless experience with easy ordering and fast delivery.
We appreciate your continued support of FragranceX.com! 🌟
Always a good experience, never a problem & the product is always delivered promptly
Seedless process loved the cologne I will be ordering again soon.
Hi Sylvester,
Thank you for your great feedback!
We are glad to hear your order arrived on time and that you loved the cologne.
We look forward to your next purchase with FragranceX.com! ⏰
Legitimate Thanks. Product is very good and is not counterfeit like many other sites
Hi Wendy,
Thank you for your wonderful feedback!
We are glad to hear you are happy with your perfume and appreciate your trust in receiving a legitimate product.
We appreciate you choosing FragranceX.com! 🌸
Good job jdjdjjcjffhdjdjdndjdjxnxndjndndnxndndnxjdxndjjddjdjfnfncndjdjeieididncbcncnfjdkjd
Hi Kenneth,
Thank you for your feedback!
We are glad to hear you are satisfied with your experience.
We appreciate you choosing FragranceX.com! 😊
Ordering on line was better than any mall experience. No screaming children,
Hi Patricia,
Thank you for your great feedback!
We are glad to hear your online shopping experience was smooth and enjoyable, and that you loved the service and products.
We appreciate you choosing FragranceX.com! 🌸
So far so good just hope this is the real thing not a imitation.
Hi Karen,
Thank you for your wonderful feedback!
We are glad your White Diamonds arrived on time and in great condition.
We appreciate you choosing FragranceX.com! 😊
Hi Carlos,
¡Gracias por tus comentarios!
Nos alegra saber que la entrega fue excelente y que recibiste buena atención al cliente.
Apreciamos que hayas elegido FragranceX.com! 🌟
I like to match fragrance with activity and time of day, and Fragrance X lets me do this in an
Economical way.
Hi Carmen,
Thank you for your wonderful feedback!
We are glad to hear FragranceX.com helps you match fragrances to your activities and time of day in an economical way.
We appreciate you choosing us! 🌟
I was offered free shipping via text message and I did not get it it turns out I'm very angry I won't buy from you again!
Hi Karen,
We are very sorry for the misunderstanding and any confusion regarding free shipping.
Please note that orders must be 49 dollars or more within the United States to qualify for free shipping.
We apologize for any frustration this may have caused and appreciate you bringing it to our attention.
We hope to have the chance to serve you again in the future.
Yes I have an issue!
My text messages state FREE SHIPPING TODAY, BUT IM BEING CHARGED ALMOST $7!?!
PLEASE CORRECT THIS ERROR
I missed this scent and sprayed some on as soon as the package was received
Hi Lenora,
Thank you for your lovely feedback!
We are so glad you were able to enjoy your favorite scent as soon as it arrived.
We appreciate you choosing FragranceX.com! 🌸
P.s. what was missing for a 5-stars? 😄
Always the best price. Always find my favorite one………………..
Hi Taisa,
Thank you for your wonderful feedback!
We are glad you always find your favorite fragrances at the best price and enjoy our fast delivery.
We appreciate you choosing FragranceX.com! 🌟
Great selection, decent prices and quick shipping - - - what more could you ask for. Thanks.
Hi Theresa,
Thank you for your wonderful feedback!
We are glad you enjoyed our selection, prices, and quick shipping. We appreciate you choosing FragranceX.com! 👍
Why doesn't it have the fragrance it use to? Beautiful has been my favorite for over 30 years! Guess everything changes!
Hi LaVerne,
Thank you for your feedback. We are sorry to hear your fragrance does not smell as expected.
Please note that manufacturers may sometimes change their formulas, which is beyond our control.
If you ever have an issue with a product, you can always email us for help and we will do our best to assist you. We appreciate you choosing FragranceX.com! 🌸
This is one of the colonge I was looking for and I finally found out what brand it is and decided to order it
Hi Gary,
Thank you for your feedback!
We are glad you found the cologne you were looking for and decided to order it.
We appreciate you choosing FragranceX.com! 👍
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Erwin,
We are sorry to hear that this fragrance was not what you expected.
Please rest assured that all our products are 100 percent authentic.
If you ever have any issues or concerns with a fragrance, please feel free to email us and we will be happy to help resolve it.
We appreciate you choosing FragranceX.com! 🌟