Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nobody sells this perfume. I've love it since day one. My favorite in life and I found it again. Won't he do it
Great prices! Fast shipping! Would buy from here again!
Fun n inexpensive. Great products n easy to shop. Love all my frangrances. Its a good way to try out all the brands i cannot afford.
Great product use it as ny everyday scent it's great!.
Excelente servicios. Rapidez de entrega y productos originales.
Shopping is easy and delivery is quick. Plus I get free shipping if I spend $35.00. That's easy, as I always buy at least two. Don't want to run out.
Service is always great! I will order again. I love the prices.
They just placed my two bottles of perfume in a box with no bubble wrap and one broke
I've purchased quite a few perfumes and colognes from here. Amazing fragrances for a fraction of the price. I'll never buy retail again
Your prices are better than other fragrance sites.The website is has good info on the pages, more for your customers to decide.
Your prices are better than other fragrance sites.The website is has good info on the pages, more for your customers to decide.
I ordered the wrong thing but they got if here fast!
Always satisfied with service and product. I use FrangranceX to make quick and easy gift ideas.
Excellent product. Will continue to use it. Many compliments.
I have been buying from Fragrance X for years and have always been happy
I always have a great experience with FragranceX. Thanks!
Easy to do, thank you. This is a wonderful company to order from. Prices are excellent and my order was filled and shipped promptly and in perfect condition. I highly recommend them!
Great prices fast delivery! I would recommend to friends and family.
I bought 4 J Lo perfumes and they arrived safe and sound. They arrived on time and 3 out of 4 of the perfumes I liked. I recommend this site for buying perfumes.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

