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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I enjoy it, I always like the discount sites. I will choose this site
Good price. Fasts shipping. I never received a tracking number in an email, however, nothing went wrong and it arrived quickly.
I received everything beautifully packaged and in great condition. I am ecstatic with my purchases and I think the website is great. Everything is easy to find, and I was impressed that I was also given coupons toward my next purchase.
I Love your perfume products, but need replacement or refund, due to being badly damaged.
Shopping was very easy, convenient and quick. I found exactly what I was looking for at an amazing price.
Shopping was very easy, convenient and quick.
Very fast and easy. Good selection and very easy shopping
Always a good experience. Large variety of colones and perfumes to choose from. Prices very reasonable and delivery within a few days.
Easy to order and quality fragrances. I like able to use after pay option split up in payment installments.
Easy to order and quality fragrances. I like able to use after pay option split up in payment installments.
Easy ordering, excellent selection and pricing and the shipping was very fast... A very pleasing experience. Will continue to purchase from them, definitely...
So dissatisfied and dissatisfied as the scent is not valid at all.
I had a great experience processing and shipping were timely
Easy to navigate, a great selection of options. Fragrances come in quickly as promised
I was very with the product I ordered, the price was fair for the size of cologne bottle
I went to website searched fragrances I thought I would like and chose the "rain day" it shipped pretty quick and arrived in a few days!
Quick and efficient, everything came in a timely fashion and in a fast manner
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

