Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
As usual my perfume came quickly, and packed well. No issues. I've not had issues with selections even my "guesses" due to great descriptions. But if I did I would have confidence that things would be handled well
I got my package literally two days after placing order. Great job.
I'm a returning customer, i always shop with fragrance. Com
Good delivered a lot earlier than I expected
Shipping package was damaged but items were intact.
Fragrances were amazing, just like the department stores
Awesome It was what I'd been for for several years now. The ordering was easy. Received it very quickly. And I'm enjoying having my perfume back
Hoping this is the one I used to get
With the coupons, the prices are reasonable. Glad I got free shipping otherwise I would have cancelled. Pleased with this purchase now - thanks.
With the coupons, the prices are reasonable. Glad I got free shipping otherwise I would have cancelled. Pleased with this purchase now - thanks.
I ordered Yardley's Lily of the Valley Talc and Toilet Water, in hopes that the smell I remembered was the same. Imagine my delight when I opened the box and found that this fragrance for spring was precisely as I remembered it, and I shall wear it with great pleasure during the warm weather months. It's light and smalls of lily of the valley (of course), and an underlying note of fresia.
This was a positive shopping experience made informative and easy to complete.
I received my order in no time it seemed and everything was right.
This is my first choice when I buy perfume!
Good experience so far. No problems. Omg I said all I wanted to say
Thank you for shipping it to me so quickly! I'll definitely be using you all again soon!
I purchased multiple samples... such an easy inexpensive way to try new fragrances without breaking the bank!
Love the discount, free shipping and the availability of testers
Sweet not fake perfume easy website to navigate through finally perfume I can afford but I don't know why my Afterpay account isn't working I have no accounts open right now with Afterpay
Sweet not fake perfume easy website to navigate through finally perfume I can afford but I don't know why my Afterpay account isn't working I have no accounts open right now with Afterpay
Quick and easy. Thank you for discount. Great product. Will buy again
Quick and easy. Thank you for discount. Great product. Will buy again
Other than the one item missing, I'm Satisfied with the products.
Everything I ordered came fast and was really decently priced. I will definitely recommend friends and family to this site and I will definitely be using it from now on
Very fast shipment, love the option of breaking it down into interest free payments!
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

