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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Product was as described, delivery was prompt and I recommend them
Nice Company to order from always satisfied, with my orders when I place an order from this Company.
Nice Company to order from always satisfied, with my orders when I place an order from this Company.
Great price exceptionally fast delivery, packed well
Awesome experience! I'm a first time customer but I'll be shopping again for sure! Thank you!
I was very happy I found this website. I was able to get some of my old fragrances at a very good price! Delivery was also fast... Thank you.
Very easy to place an order. Love the prices too!
I was able to get the perfume I have been trying to find for months & it came very quick
First time ordering from this site, hope it goes well. If so I will order again. Not sure of the sense I have ordered, just wanting to try different ones to see which will.be the best.for.me.
First time ordering from this site, hope it goes well. If so I will order again. Not sure of the sense I have ordered, just wanting to try different ones to see which will.be the best.for.me.
It was extremely easy to find the scents I wanted.
It was extremely easy to find the scents I wanted.
I like everything about the item. Although when I received it, most of the bottle was chipped off due to what they wrapped it in. It was supposed to be a gift but now I had to keep it because of its condition.
Happy with the service. Shipping was fast, came neatly packaged, and got everything for a great price
Perfect they shipped fast was a no hassle purchase and it arrived quickly
Very happy to see unique and loved scents at a affordable price during hard times. The tester bottles are genuine and beautiful so it really is what's inside that counts... thank you!
There was a bit of a misunderstanding with the delivery of my item, the discrepancy of the address I put and the claims that was made were wide. However, upon emailing customer support I received my product the following day and an email to confirm whether I did. If anything I respect the professionalism of this site.
I live that they have my same exact perfume. Fast delivery and at a discounted price for the product! I will definitely be ordering again! Thanks FragranceX!
I asked for two perfumes and I received on time. Thank you so much
My products arrived extremely fast, were well packaged and exactly what I ordered. I am very satisfied.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

