Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had often bought my gifts of fragrances for my significant someone, from this online store. It is always easy. Shipment is fast. And delivery us almost always ahead og the estimated time. Fragrances are authentic. And for this particular purchase, i am happy to say that my recipient finds them refreshingly classic. He loves Jovan Musk and the old good classic Old Spice Cologne.
I am a perfume collector and I have ordered atleast 7 times from you guys, (I use different accounts but under the same name Dawit Tessema). As always I am really happy with this company and will continue being loyal to fragnancex. Incase you ask me what you guys should add 8n the future is that for clients like me who orders 50+ perfumes per year, please add few samples. This will encourage clients like me to discover more scents and portends more sells for you guys.
Cheers
Good price and really fast shipping, and I didn't pay any extra.
Good price and really fast shipping, and I didn't pay any extra.
Very pleased with my order. Great cologne. It doesn't take much. So, it last a bit longer than my other cologne.
I was very happy with my order. The website had the best price, the shipping was fast and I liked how they packaged the perfume.
Good like the new shopping experience with fragrance x would do again
Very great customer service will order again thank you
Your website is difficult to navigate. I ended up receiving the wrong item and will need to return it.
I saw that you had one of my favorite Wind Song. When I saw that you had the powder also I new I just had to get it. I was so pleased to see it when it came, the container was so lovely also.
Easy to order and it got to me quickly. I will order again
I bought the same product but the price went up by about $20.
Awesome never a problem when l order my orders always arrive on time and is also packed safely in the box also told friends and family to order on this site they won't be disappointed
Quick and easy! I really don't like having to use a certain amount of letters for a review!
Very easy and simple great reviews on products an affordable prices
Very easy and simple great reviews on products an affordable prices
Convenient, easy, great so far. Great I could get all my items in 4 payments at a great discount. RN4L
Convenient, easy, great so far. Great I could get all my items in 4 payments at a great discount. RN4L
My experience was good, easy and really quick. Thanks..
I Like very much, because you have everything I like in stock. Yeahh
It was alright, you had the fragrances I wanted. Did not have the size of Catalyst that I wanted.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

