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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
How would you rate FragranceX?
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
649
value
2,548
shipping
2,556
quality
7,153
This company responds to reviews on average within 4 days

Instant Feedback

111,398 reviews

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
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Incredible fragrance
February 23, 2026

It smells amazing, I love it and got lots of compliments and the smell of this fragrance last, and I received it very fast, all was good, thank you😊

Date of experience: February 12, 2026
Fragrance T. FragranceX Rep
1 month ago

Hi Margaret!

We are so happy to hear how much you are loving your fragrance and that it brought you so many compliments! 🌸

It’s wonderful to know the scent lasts beautifully and that your order arrived quickly. That is exactly the kind of experience FragranceX.com strives to deliver.

Thank you for sharing your lovely feedback with us!

New Jersey
1 review
0 helpful votes
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Favorite perfume for low cost
February 18, 2026
Updated review

I love Aromatics Elixir…. But it has become very costly. Fragrance X to the rescue!
I also signed up for their newsletter, regarding upcoming sales and coupons.
Very happy with my purchase.

Date of experience: February 7, 2026
Fragrance T. FragranceX Rep
1 month ago

Hi Sandy!

Thank you so much for sharing your feedback!

We are thrilled to hear you were able to enjoy your favorite Aromatics Elixir at a great price and that signing up for our newsletter keeps you updated on sales and coupons. Helping customers find authentic fragrances at excellent value is always a priority at FragranceX.com 🌸.

Thank you again for your support, and we look forward to serving you again soon!


Excellent offers and coupons
February 8, 2026
Previous review

Excellent offers and coupons.

Date of experience: January 29, 2026
South Africa
1 review
0 helpful votes
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I ordered two perfumes on the 21st of January 2026, when trying to track my order the tracking number has no history of movement. When I check the courier company they have no parcel with the shared order number. Now it has been more than 12 days. This was suppose to be a birthday gift.

Date of experience: January 21, 2026
Fragrance T. FragranceX Rep
1 month ago

Hi Sizwe!

Thank you for sharing your concerns with us.

We are truly sorry for the delay and the frustration this has caused, especially since this was meant to be a birthday gift. We do see that a support ticket has been opened regarding your order, and tracking updates have been provided through that ticket. At FragranceX.com, we are committed to monitoring the situation and ensuring your order is properly resolved 📦.

We appreciate your patience while we continue working on this for you!

TT
1 review
0 helpful votes
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Cologne I couldn't find anywhere
February 17, 2026

I used Prada Amber cologne for many years. In recent years, it became harder to find. I was overjoyed to find it on Fragrance X and at a reasonable price. It was delivered a few days after I placed my order.

Date of experience: February 6, 2026
Fragrance T. FragranceX Rep
1 month ago

Hi William!

Thank you so much for sharing your experience!

We are thrilled to hear you were able to find your Prada Amber cologne on FragranceX.com after searching for it elsewhere, and that it arrived quickly at a reasonable price. Helping customers find hard to locate fragrances and providing fast delivery is always a priority for us 🚚.

Thank you again for your support, and we look forward to serving you again soon!

Missouri
1 review
0 helpful votes
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Confused
February 17, 2026

This has been hyped up a lot and when I received it seemed very mid for what everyone was comparing it to. I'll let it sit for a while and see but from jump. Not impressed.

Date of experience: February 6, 2026
Fragrance T. FragranceX Rep
1 month ago

Hi Dave!

Thank you for sharing your feedback with us.

We are sorry to hear that the fragrance did not meet your expectations right away. Fragrance experiences can be very personal, and sometimes a scent evolves over time as it settles on the skin. At FragranceX.com, we always strive to provide authentic products and hope that with a bit of time, the fragrance grows on you 💫.

Thank you again for your feedback and for giving us the opportunity to serve you!

California
1 review
0 helpful votes
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My box was pack neat and professional. Thankyou so much. I had sent a text a few weeks ago inquiring about a men's cologne named,"Jacomo,", and I received feedback but it really wasn't a valid response. So I would like to order Men's Cologne,"Jacomo,". If you would be more than happy to check your Inventory and see if the Cologne, Jacomo,", is available for me to order, and send me an E-mail informing me. Thankyou. James Fountain.

Date of experience: January 30, 25
Fragrance T. FragranceX Rep
1 month ago

Hi James!

We are happy to hear your order arrived neatly packed and that you are pleased with how it was packaged from FragranceX.com! 🌸

Thank you for sharing your feedback and for letting us know about your interest in the Jacomo men's cologne.

We appreciate your support!

New York
1 review
0 helpful votes
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Be careful touching the screen
February 16, 2026
Updated review

This is the second time I've recieved two orders of an item when I thought, While ordering I thought I hadn't touched the complete order tab, as it did not, I repeat did not acknowledge that I had indeed ordered. I will nog need any cologne for quite a long time. And when I do I'm not after being a customer for a very long time ordering from Fragrance x again.
As if they give a damn

Date of experience: February 5, 2026
Fragrance T. FragranceX Rep
1 month ago

Hi Bill!

We are sorry to hear about the duplicate order and understand how frustrating this must be. 🚚

If you would like assistance with the return process for the extra item, please contact our support team so we can help resolve this for you.

Thank you for sharing your feedback.


I'd really like to see regular Royal Copenhagen cologne...
August 11, 2025
Previous review

I'd really like to see regular Royal Copenhagen cologne again. Will it ever be available again?

Date of experience: August 1, 2025
Texas
1 review
0 helpful votes
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Fake perfume
February 15, 2026

Ordered jadore for the wife for Christmas. 1st problem was the bottle is fake. 2nd issue the color of the perfume is darker. 3rd issue the cent literally last for minutes at best. I couldn't even smell the perfume. Buyer beware don't buy these fake products.

Date of experience: December 16, 2025
Fragrance T. FragranceX Rep
1 month ago

Hi James A.!

We are very sorry to hear about your experience and appreciate you taking the time to share your concerns. We want to reassure you that FragranceX.com does not sell fake, knock off, or imitation products. All fragrances we carry are 100 percent authentic and sourced from authorized distributors.

Variations in fragrance color can occur over time due to natural oxidation or batch differences, especially with authentic perfumes, and this does not indicate that a product is counterfeit. Scent longevity can also vary based on skin chemistry, environment, and application, which may affect how long a fragrance lasts from person to person 📦

After reviewing your account, we see that the only email we received on 12/17 was a request to track the order, which was successfully delivered on 12/19. We did not receive any further communication advising us of an issue with the fragrance. We have since reached out by email to offer assistance and help review this matter further.

Thank you for bringing this to our attention, and we hope to have the opportunity to assist you directly!

Michigan
1 review
0 helpful votes
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Although the store/website states that items are shipped the same day, this is simply not born out by the facts. Shipping labels are frequently printed the same or next business day, but the parcel is not transferred to their shipping partner for at least another two days, or in my current case one full week after I had placed the order. If you choose to contact customer service be prepared to be condescended to, lied to, and be made subject to a series of deny, delay, defend. The best course of action is to avoid doing business with these people completely.

The response below is yet another lie. I have an email confirmation of my order being placed on January 23rd. Of course I can read and understand shipping policies that state weekends do not count in shipping times. Perhaps you should start addressing me with my earned title of Dr Bruce so you understand that my reading comprehension is probably greater than yours. I do not, nor will not, exhibit patience and understanding when you have abrogated every claim you make on your website in terms of shipping and processing. I will expect a refund.

Date of experience: February 1, 2026
Fragrance T. FragranceX Rep
1 month ago

Hi William!

We apologize for any frustration and appreciate you sharing your experience.

Your order was shipped on 01/27 with the free shipping option, which, as noted at checkout, takes 2–5 business days (weekends are not counted) to be delivered. Today marks the fourth business day since it shipped. According to the USPS tracking link we provided, there is an alert indicating delays due to extreme weather conditions, which unfortunately is beyond our control.

We truly appreciate your patience while your order is on its way and hope it arrives soon.
Providing timely updates and supporting our customers throughout the process is always our goal at FragranceX.com ⭐

We truly appreciate you!

TT
1 review
0 helpful votes
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Great service
February 5, 2026

I had a very good experience, ordering my perfume. I was given a confirmation number following by a tracking order. Everything arrived as they expected time. Great service overall.

Date of experience: January 25, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Kristian R.!

We are delighted to hear that your experience with FragranceX.com was smooth and that your order arrived on time! 📦

Thank you for sharing your feedback, and we look forward to serving you again soon!

Ohio
1 review
0 helpful votes
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The designers name the flankers similarly and I ordered a cologne that I already have. It's ok though because I really like it.

Date of experience: January 25, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Mike R.!

Thank you for sharing your experience with FragranceX.com. Even if it wasn’t the fragrance you first intended, we’re glad to hear you still enjoy it! 💫

We appreciate your feedback and look forward to serving you again soon!

New York
1 review
0 helpful votes
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Actually legit tho?
February 3, 2026
Updated review

Honestly thought this would be a scam site so I did a bunch of research on this site looking at other reviews and decided to place a order and actually got the two clones I wanted in a decent time frame. Over a pretty solid experience and I'm hoping I can rely on this website to keep buy more fragrances as I'm fairly new to this stuff

Date of experience: January 23, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Ryan M.!

We are thrilled to hear that your experience with FragranceX.com was smooth and that your order arrived as expected! 💫

Thank you for trusting us, and we look forward to helping you discover more fragrances in the future!


Good to know that FragranceX is also able to be used...
January 25, 2026
Previous review

Good to know that FragranceX is also able to be used with the shop app, adds a nice bit of peace of mind. Didn't trust other companies, as even Walmart has third party sellers that scam

Date of experience: January 14, 2026
Pennsylvania
1 review
0 helpful votes
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If you have your favorite fragrance or sent or if you just want to try different ones, this place I recommend I'm a happy customer. Shipping was quick and easy. Their catalog is amazing. I will definitely order again.

Date of experience: January 23, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Jay N.!

We are thrilled to hear that shopping with FragranceX.com is convenient and that you enjoyed our catalog and quick shipping! ✨

Thank you for your feedback, and we look forward to your next order!

New York
1 review
0 helpful votes
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Everything I look for is in stock and fairly priced. Shipping is prompt with rarely an issue. The return policy is fair and reasonable. Fragrance act is my favorite online perfume store.

Date of experience: January 22, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Julie!

We are thrilled to hear you always have a positive experience with us!

It means a lot to know our stock, pricing, prompt shipping, and fair return policy continue to meet your expectations. We are honored to be your favorite online perfume store and appreciate your continued trust in FragranceX.com ⭐

Thank you for your kind words, and we look forward to serving you again soon!

North Carolina
1 review
0 helpful votes
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Really, Great Items!
January 30, 2026
Updated review

I obtained my pack on three days ago. Really quick for ordering a week ago. Your company is very on time and cares about they CLIENTS AND CUSTOMERS. THANK YOU AGAIN, ON YOUR GREAT ITEMS ON PERFUMES. FROM, CHERYL MURPHY

Date of experience: January 19, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Cheryl!

Thank you for choosing FragranceX.com!

We are thrilled to hear your order arrived quickly and that you are happy with your items. Providing timely service and high quality products is always our priority, and we truly appreciate your kind words 💫

Thank you for shopping with us!


I loved ordering from your company, it's quick and...
January 20, 2026
Previous review

I loved ordering from your company, it's quick and very easy. I really like your company, I order my perfumes and in four days I haves it. I also love the prices, most other company's charge me for their products. Keep up the GREAT WORK. FROM, CHERYL MURPHY

Date of experience: January 10, 2026
Washington
1 review
0 helpful votes
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Too many varieties to choose the right one.
January 29, 2026
Updated review

Not the same fragrance strength as50 years ago. Too acoholc. Very disappointed. Also did not realize I ordered 4711 "original" for men. I am an 80 yr old woman. Also thought I ordered a smaller bottle.

Date of experience: January 19, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Rosemary!

Thank you for choosing FragranceX.com!

We are very sorry to hear about your disappointment and understand how frustrating it can be when a fragrance is not what you expected. We also understand how the variety of options and bottle sizes can sometimes be confusing. Please rest assured that all items sold by FragranceX.com are 100 percent authentic and sourced directly from the manufacturer.

A member of our customer care team will be reaching out to you via email to review your order and assist with any possible resolution. We appreciate your feedback and the opportunity to help.

Thank you for shopping with us!


Easy, quick
January 20, 2026
Previous review

Easy, quick

Date of experience: January 10, 2026
Washington
1 review
0 helpful votes
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Missing product
January 26, 2026

Very pleased with the shipping box. The Oscar and Halston, which i have used for many years, were carefully boxed. However the sample if the Reminiscence Patchouli (F******* per your billing) was nowhere to be found. I even enlisted my adult son in helping me take apart the strongest box I have ever encountered. No sample. I tried to call but was told there were no customer service people available. Interlude by Francis Denny was one of my youthful favorites and I'm hoping your Reminiscence Patchouli might work for me. I will continue to try to reach one of your representatives by phone. Thank you in advance.

Date of experience: January 15, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Candy!

Thank you for taking the time to share your detailed feedback about FragranceX.com!

We are truly sorry to hear about the missing sample and the difficulty you experienced when trying to reach our team. While we are glad your items arrived well packaged, we understand how disappointing it is when something expected is not included. Our team will be reaching out to you directly by email to assist with a resolution and make this right 📦

We sincerely appreciate your patience and support, and we look forward to helping you further soon!

Utah
1 review
0 helpful votes
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So simple to order
January 25, 2026

Once online, one searches for the item wanted, one chooses, adds requested information and the order is processed. Items come within days unless the East Coast and northern midwest is experiencing bad weather add a day or two is all!

Date of experience: January 15, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Janet!

Thank you so much for your feedback about FragranceX.com!

We are happy to hear that you found the ordering process simple and straightforward, from searching to checkout. It is great to know your items arrived quickly and that delivery has been reliable even when weather causes slight delays 🌸

We sincerely appreciate your support and look forward to serving you again soon!

Florida
1 review
0 helpful votes
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Great selection of perfumes
January 24, 2026
Updated review

It is the site to get your perfumes. Easy to order and also great to try some unknown perfumes. Just click in what notes you prefer and a variety shows up.

Date of experience: January 13, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Monique!

We’re so happy to hear you enjoyed the great selection and easy ordering experience!

Discovering new fragrances by exploring notes is one of the best parts of shopping, and we’re glad FragranceX.com makes it simple and fun to find scents you’ll love ✨

Thank you for choosing us, and we look forward to serving you again soon!


Couldn't pay with Paypal
January 14, 2026
Previous review

Couldn't pay with Paypal.

Date of experience: January 4, 2026
Nebraska
1 review
0 helpful votes
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Beautiful perfume
January 23, 2026

It took delivering it twice, but this service I have received is with been wonderful when I contacted you the first time when it was not delivered, I got excellent service. The individual I spoke with was courteous and help me get it resent this time they got it delivered to and it's an excellent shape and I will be doing business with you again. My daughter would be so ecstatic because to buy it from Estee. Lauder is out of my budget, especially since I retired and your prices are excellent. Absolutely the best I've seen anywhere and I was so happy to be able to get my daughter that one thing for Christmas. She looks forward to it every year. I've been getting it for her for literally years and I love the fact that you have the 2 1/2 ounce bottle at a reasonable price because that lasts for all year long thank you thank you thank you

Date of experience: January 12, 2026
Fragrance T. FragranceX Rep
2 months ago

Hi Sandra!

Thank you so much for your wonderful review and for sharing your experience with FragranceX.com 🌸

We are truly happy to hear that everything worked out and that your order arrived safely the second time. It means a lot to us to know that our customer service team was able to assist you promptly and make the reshipment process smooth.

We are especially glad that the fragrance arrived in excellent condition and that our pricing helped you make such a meaningful Christmas gift for your daughter. Being part of a tradition you have shared for so many years is something we truly value.

Thank you for choosing FragranceX.com, and we look forward to serving you again!