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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Savings would have been great if the fragrance stayed on. It was like cologne not perfume.
I always have a great experience when I'm shopping at FragranceX. I always get my item on time and there's never an issue and I always get my son his favorite cologne every year for Christmas or even his birthday or whenever he's running low. I always shop FragranceX.
I love shopping with FragranceX because it is easy to navigate and their prices are so much better.
Never fails it's always amazing …………………………………………………………..
I've had no problems with this company. I've always got what I've requested on Time will packed and shipped.
Delivery is fast and well secured item on the box... One of the best online store. And they give a coupon inside the box for your future purchase. Keep it up
On time no problems good scents. Item was packaged well very pretty bottle scent was amazing g would definitely purchase this product again
Good website, easy to manage. Wonderful product. I love this site.
I have had a good experience with FragranceX, it has a variety of good products at affordable prices
If you are looking for hard to find colognes, then FragranceX is your place. Never had any issues. And, yes you can get testers and they describe that in the order description before hand. I'd rather get testers than nothing at all on some of the really good colognes out there!
Arrived broken and dented! Sent multiple pictures of the damage and was shipped without bubble wrap just paper! No fragile nor glass sticker or notice on shipping box. They say they don't see the dents! The bottle is shattered toi! They refuse to do anything!
Great service, great packaging and fast delivery Will definitely use it again
Great service at great price and caring customer service ensuring I receive the product due to previous issues with post office. The post office still giving me issues
Fragrance X always have authentic fragrances and great prices.
Never have to worried about getting fake or bad products. Discounts and reasonable prices.
Great resource for not only finding new scents, but older discontinued scents as well. Packaged securely for shipping.
This site it great an affordable an fast on delivery an it 100% original
Several items I wanted were not able to be purchased. These new items were not up to my expectations, The lemon/ginger I thought I was ordering the perfume, turned out to be body wash. The Light Blue smells awful, way too strong for me. I was wanting something with a lemon scent to it, this has no lemon scent at all, and if it does the sandalwood is overpowering it. I guess I'll stick with the scents I know and love. Perry Ellis 360, and Perry Ellis 360 Purple.
Several items I wanted were not able to be purchased.
Quick and easy, love shopping for scents here. No hiccups. No proble with shipping nor packaging.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!


Hello Tammy,
Thank you for your feedback. We're sorry to hear that some of the items didn’t meet your expectations. We noticed that a return label was downloaded from your account, so please feel free to return the items, and we’ll process your refund once they are received. If you'd like suggestions for a lighter fragrance that matches your preferences, we’d be happy to help. Please feel free to reach out at your convenience!