Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast efficient service đđžI received my order very fast
Really easy to shop, great products, Always Happy to buy here
When im out and about some lady's stop and ask me what type of fragrance I have on it smells GOOD! And with that being said my mission is complete. đ Versace Man
This is the only place I buy my perfumes from because I can never find them anywhere else.
So easy and what good prices. Cannot go wrong here! If you want Cologne or Perfume you definitely should shop here.
Been buying from them for a long time whe the cologne was original and real.No longer is the cologne u sell is original any more Customers don't fall for when they say it's original It's not anymore. Could have bought this in a drug store! NOT ORIGINAL!
Shipping always updated, on-time and easy to order what product I want. đ¤ could include samples lol...
Pretty good! Quick shipping, Fun picking out scents with reasonable pricing.
I highly recommend! Fragrance X is my go-to for purchasing my favorite perfume. They have the best and authentic products ar unbeatable prices and sent right to your door
It's was easy to find what you're looking for and payment is fair and shipping was good
Great Shopping Experience, tracking number provided right away and packaged very well.
I have always been satisfied with my service. And receive orders quickly.
I love the bargains! Best authentic fragrances at prices that can't be beat! Thank you!
I had a very easy shopping experience, and the products arrived without any problems.
I was skeptical of ordering perfume on line. However, the experience was painless.
Quick shipping, good prices and original formulations. The tracking link made it quite easy for me to locate my package throughout the shipping process. Goods were received un damaged.
I bought and never received not Even an order number,I inquired and I sent what was asked eventually they stopped responding. Guys 2 transactions went through without luck! Do not buy
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour StÊphane, Merci de nous avoir contactÊs au sujet de votre commande numÊro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a dÊjà ÊtÊ envoyÊ. Nous vous invitons à vÊrifier votre boÎte de rÊception ainsi que votre dossier de courriers indÊsirables au cas oÚ le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplÊmentaire, n'hÊsitez pas à nous rÊpondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. đĢ All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address đĻ We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address đĻ We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

