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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I've I love buying from FragranceX.They have the best deals! Very happy with this company so far!
Bad cause it's was not the original perfume I think Igor the fake
Easy to order from. The box came in brand new and wrapped. Will order again.
Terrible! You promised to send my product in a few days but up now, I have never received it. You wrote to me to ask if I got it and I told you, I did not get it. Everyone is quiet and here you are with a survey?Really?
Fast delivery, great product. I always check pricing for my favorite perfume. You have the best prices on Alfred Sung perfume.
So easy to apply. Clean products, excellent scents, some good prices.
Very easy to shop just wish you could get the body lotion for Eros
Very good customer service. Been using them for years, I always order two at a time. Best price in the market
Everything was good, from the product to the price and shipping.
Yo e comprado con ellos antes y siempre me ha llegado todo bien muchas gracias
Great service will be do another purchase so. They make sure to get your product on time to you.
Fragrance X has all my favorite perfumes and a variety of other brands and products. I love shopping with them. My go to fragrance store.
First time placing an order through fragrance it was very satisfying
First time placing an order through fragrance
Not over powering, lasting scent, often asked what it is.works for me 😁
I bought Armani Emporio and Antonio Banderas perfumes, and both fragrances are not original. They don't last long, and while Antonio Banderas is cheap, Armani is not. The perfume bottle has sharp edges at the end and sprays in a stream. When I try to use it, the liquid runs down my hands, and the scent lasts only for a moment. I wrote to the seller, and they claim the perfumes are original, offering to accept a return at my expense, but the bottles must not be more than 20% used. How am I supposed to estimate that? How would they? Don't buy from them; these are fake perfumes.
Nice selection of scents and prices
Good
Great scent and prices
Was searching for best prices and free shipping and convenience
Smells great but you shouldn't make your customer reply with more than 50 words. I'm trying to do a quick review because I am busy but believe in reviews.
Service rapide. Produits de qualité Très satisfaite de mes choix
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

