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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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I've bought in the past and it went well. But this time I wanted to place a large order (4 deodorants plus a perfume). When I received the tracking number, I saw that my package would arrive on January 3. The delivery man never rang and left the package on the doorstep (a 32-unit building). Obviously, it was stolen. When I wrote to them, I got a corporate reply to the effect that they had received the delivery note, so no recourse, that's all. They use cheap delivery companies that don't require a signature (even for $225 purchases!). Not secure enough to buy from this company again.
Fast shipping fast fast I always use them plus its cheap prices I can afford
Fantastic great fast amazing Just easy and convenient place to shop
I paid extra $22 for one day shipping due to it being a christmas gift. I should have received the item tuesday. It then didn't show up until friday. I would like a refund of my shipping fee please
I've looked at other online stores and retail outlets, but Fragrance X has been my "GO TO" source for a couple of years now
Easy order, lots of choices, quick delivery. The inventory is incredible, and the prices make me smile, even for the hard to find vintages. Cool place to shop.
The shipping was fast and safe. Thanks The shipping was fast and safe. Thanks
Order cologne for a Christmas gift. Said it was ordered on the 21st and then on the 24th it says it hasn't even got to the United States postal service yet. This was supposed to be a Christmas gift and was supposed to be here on the 23rd. I was giving some excuse that it's some carriers fault. This is my first time order here and my last time. If you think about ordering here I would find somewhere else.
Love the prices on all of Your perfumes. I'm also looking for a Lady Stetson perfume. So if You have one for 20 dollars, I am interested.
Exactly what I ordered and it was fast! The perfumes were sent very well protected.
Excelente experiencia,ya es mi 2da compra y han cumplido con los tiempos de entrega y la calidad del producto
Good service, fast shipping. The package was secured and free from damage.
I don't have to wait to much for delivery to my daughter in other state.
Good customer service and your price are better than my last purchase from another online company!
Shopped with ease. Arrived as expected and decent size bottle
Wonderful fragrance. I have worn this perfume for a number of years, Great buy!
Was very glad I found the fragrance I have been looking for. Not a bad price.
I Love it. Love the savings! My products surprised me with how quickly they arrived within a few days. Thank You!
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

