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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
655
value
2,549
shipping
2,557
quality
7,235
This company responds to reviews on average within 4 days

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111,531 reviews

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New York
1 review
0 helpful votes
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Swift and accurate delivery
February 16, 2025

Very pleased with delivery and price. I will continue to purchase from you.

Date of experience: February 6, 2025
Oregon
1 review
0 helpful votes
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I was waiting and waiting for the order and I looked up on the website to track it and it just said canceled. No explanation, no reason, and no notice. That's really bad service.

Date of experience: February 5, 2025
North Carolina
2 reviews
17 helpful votes
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Excellent
February 15, 2025

I am a 65 year old women who used to be able to wear fragrances. I have not wear any since I retired, Now I find out that I can't wear any fragrance any more, eve my own. It is so sad because I used to love wearing perfumes. Fragrancex has been so gracious in letting me return these orders. So far I had to send all of them back. They are fast shippers, and there fragrances are nicely packaged.

Date of experience: February 5, 2025
Tennessee
1 review
0 helpful votes
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As my hubby says, "You smell great!"
February 13, 2025

I am happy with this company. They kept me informed of the whole process, when it was processed, shipped and when I could expect it. Products were priced reasonably and I had given up on finding two favorite fragrances of my younger years. I found both of them here. I will be ordering from them again!

Date of experience: January 8, 2025
Georgia
1 review
0 helpful votes
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So easy to navigate through the app and make a selection from the endless choices that are offered. Quick delivery.
I've used Fragrance X for several years now and have never been disappointed!

Date of experience: February 13, 2025
Jamaica
1 review
0 helpful votes
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The service was great, and I get my goods very fast. I really appreciate thus service and I'll always recommend my friends and family to shop with you guys.

Date of experience: January 31, 2025
Georgia
1 review
6 helpful votes
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I purchased polo 67 4.2 ounce it was suppose to be here in 2 or 3 days when it didn't come I called fragrance x.They told me it was out of stock but they charged my credit card anyway.I told the guy your website still says it's in stock but he said it wasn't.the sale price was 55.00 when I called it was 83.00 dollars.They told me it might be weeks or months before it was back in stock.So I cancelled my order.The very next morning I called fragerancex and they said it was in stock.They would not give me the sale price I had the day before I think it was in stock all along there web site never said it was out of stock.Please do not buy anything from this place they will lie to you.Im writing this review to let people know what kind of company this is.please do not give this company your business they are dishonest I think they didn't want to give me the sale price

Date of experience: January 31, 2025
Georgia
1 review
0 helpful votes
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Great Products Great Value...
February 9, 2025

I have not pretty much all of the John Varvatos collection and this is one of my favorites.

Date of experience: January 31, 2025
New York
1 review
0 helpful votes
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Great smelling perfume at discounted prices
February 8, 2025
Updated review

Great perfumes at discount price and quality.and it fits my budget and I can make payment and more expensive perfume in 4 payment

Date of experience: January 29, 2025

My daughter love your perfume
June 5, 2024
Previous review

My daughter love your perfume

Date of experience: May 26, 2024
North Carolina
1 review
0 helpful votes
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Always the same
February 8, 2025

I save a lot of money by using fragrancex. I'll never shop anywhere else. Fact not fiction.

Date of experience: February 10, 2025
Illinois
1 review
0 helpful votes
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Trusted site
February 8, 2025

Always a good experience ordering the scents I love.
Quick delivery time.
Discounts are superb.

Date of experience: January 28, 2025
Utah
1 review
0 helpful votes
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Marketing
February 7, 2025

You guys provide the products at a decent price. I really like what you guys have set up.

Date of experience: January 27, 2025
Florida
1 review
0 helpful votes
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Very large selection of fragrances and prices run from inexpensive to expensive. Good description of scents.

Date of experience: January 23, 2025
California
1 review
0 helpful votes
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Then
February 2, 2025

Everything was fine just one of the products I've still concerning it was original. Because the kids that I bought directly case look and it smell different. The black Mont Blanc.

Date of experience: January 23, 2025
Tennessee
1 review
3 helpful votes
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Don't order from this company
February 2, 2025

I was so disappointed, if they offered a 0 star rating; I would have given them that.I will never do business with them anymore. Stay away from this one.

Date of experience: January 23, 2025
Texas
1 review
0 helpful votes
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Good
February 2, 2025

Bueno súper rápido confiable amo ese perfume y la aplicación es muy buena

Date of experience: January 22, 2025
Texas
1 review
0 helpful votes
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Jimmy Choo
February 1, 2025

It took a minute. Had to resubmit 2 times but other than that, I am very grateful to have Afterpay as an option for payment

Date of experience: February 3, 2025
Massachusetts
1 review
0 helpful votes
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Never received anything
January 31, 2025

Never received anything. Placed order, got delivery status and that was that

Date of experience: January 21, 2025
California
1 review
0 helpful votes
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Muy buena
January 30, 2025

Me gusto esta muy buena encuentro lo que busco y tienen un buen precio también

Date of experience: January 20, 2025
Massachusetts
1 review
1 helpful vote
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Purchased returned & received afain
January 30, 2025
Updated review

Perfumes were received yesterday, January 19 or maybe a day before, fully satisfied this time

Date of experience: January 20, 2025

Purchased returned
January 17, 2025
Previous review

Original purchase was placed using a wrong card, a Chase card. I have to drop that order and get a new order or a new car., Purchase was declined because apparently they couldn't verify the billing details.
That was very frustrating to me since I am out of of the mainland, in a US territory, Puerto Rico

Date of experience: December 28, 2024