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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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It is very disappointing that I spent almost the same as an original perfume, it was only a little cheaper on this page, but the smell does not last more than 1 hour and then it does not smell like anything, do not waste your money, the smell does not last, and I bought the same perfume in the store and it lasts for days on the clothes, do not waste money on this.
I found one I adore. Dolce and Gabanna THE ONE. Oh my! Game changer. The other ones were good too. Fast shipping.
Made easy to order. Came semi quick. So many options to choose from at a great price
I purchased, by internet, two after shave men's colonge; one from "E-Bay" & one from "Frangrance" - two different months.
The 1st one from E-Bay was delivered & had no fragrance. The 2nd one fro "Fragrance" was delivered & had NO Fragrence... Both very disappointing purchases.
The delivery was good an efficient thanks I will continue buy new fragrance
I love it it's convenient for me the price I love prices I will keep on ordering from this website so keep me up to date 🌹
Great inventory with quick shipping. The purchase process was easy and prices are competitive.
Great products she is in love with this product and love that you guys have adterpay option
I don't understand the price change at checkout. There seemed to be more at checkout than I thought was right..
I don't understand the price change at checkout.
FragranceX shipping was quick, packaging was good and prices competitive. Will buy from them again. Christmas is around the corner all my gifts this year will be fragrances to all family and friends.
This was my 1st purchase, this site was recommended by several PerfumeTok folks. Fast delivery & great selection.
I00% bad cologne I sprayed on me and the scent was gone in matter of minutes. I returned and they deducted 20% I lost money and the gain is not my fault they sold me a bad product
Dear Ruth
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cologne. We understand how disappointing it can be when a product does not meet your expectations, and we're sorry that the scent did not last as you had hoped.
Regarding the return, we want to clarify that our policy requires items to be returned in their original perfume packaging and in the same condition as when they were received.
Unfortunately, as the cologne was returned to us without its original perfume box and with more than a reasonable amount of the product used, we had to apply a 20% deduction from your refund.
We appreciate your understanding. If you have any further questions or need assistance, please don't hesitate to reach out.
Easy ordering, fast delivery, and Great Prices. Overall excellent experience.
Always can find what I am looking for. They have fast delivery service. The over all experience is outstanding
Great selection, cheap prices, quick shopping. Would definitely shop here again.
The cologne I received is authentic and smells exactly as if you would buy it in the store. I am appreciated for the coupon I received upon ordering. The most valuable cologne there is in the market. 10/10! Thank you!
Like the the job your doing keep it up and people will shop through you guy's and the shipping is fast to get and the fragrance X is the best
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!


Hello Elouise,
Thank you for taking the time to share your thoughts.
I see that you properly applied the FX15 coupon code on your order. The price increase could have been the state tax, which is only added at check out, based on the shipping address entered at this stage.
I also checked the tracking for your package and I see that it will be delivered still today:)
Have a great day!