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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Typed in what I was looking clicked on it asked the associate if i needed anything to go with it and if it was the right one, so it was a one and done
Dan was great and helping get my new top ordered. Would recommend them again.
Great you're people in returns are very efficient They were very pleasant to deal with after a bad experience
Called and spoke with a customer service representative and it was a great experience
Fast shipping. But I would have thought they would have had the holes for the license plate otherwise happy with service
None of my other distributors require me to take pictures of the product I'm returning. What may not seem like much is a ridiculous process and a pain. It makes me order from other distributors more than Extreme Terrain. When you're a busy shop owner, to go into the shop, take pictures, email or upload them to your computer, and then attach them to an email and send it back and then wait to get a return label is ridiculous and time consuming. I'll absolutely be ordering more from other companies in the rare instance I make a return as EVERY SINGLE OTHER company/distributor has a no questions asked return process and they send me a label and refund as soon as the part is returned.
Eric K. Was super helpful on the phone while trying to order the right part. Very great first impression and will continue to buy from this company.
Wheels/ tires came in today. Everything looks really good. Not fitted them yet. The only thing I will complain about is that you send wayyyy too many emails. Thanks for a good deal on some wheels and tires!
The page confirmed my order then they send me an email notifying me that my order was out of stock
Hello Omar,
I apologize that your order is out of stock. I understand how frustrating and inconvenient this is. The product has an expected shipping date of 8/4-8/11. Please keep in mind that the item may come back in stock sooner than the date provided, as it is only an estimate. You also have the option to contact our Sales Techs to locate an alternative product, or you can choose to cancel your order. I have issued you a promotional credit to use on your next purchase, either online or over the phone, due to the inconvenience. If you need anything else, we are here until 9:00 PM EST.
Thank you,
Allison
Awesome! Kyle with online services called me right back when I requested a chat and helped me thru the whole process! Even helped me find something I did not think existed!
2024 Unlimited Rubicon X… not an easy fit to the existing pipe, appears much "paint" on the inside… which gives me concerns on how it will perform & look in a few months… quality of finish did not meet expectations
Well, they say an hour and a half, be prepared to spend a good part of your day doing it! Multiple holes of three drilled. The diagram they give us off. Which is understandable because brackets could float… Required to drill big holes in your frame,, The hardware required needs to be trimmed down to fit through the frame holes. The bars ourselves have three holes in the bottom of them when I got them there's rust falling out of them! And once you get them on not straight with the Jeep! Different from side to side! For the money they should be! Why does it have them not sure! Ordered rust calculation sprayed inside it! Caped them off! Very solid bars! Just expecting better quality for the amount of money you spend on
Been looking for running boards for my 22 Toyota 4runner. After searching through several companies I decided on this one... my mistake. I put my year, make and model and it gave several that were compatible with my vehicle. Picked one and ordered it. When they arrived the box was open and the runners half out of the box. They were scraped up, so I called customer service. I was told I had two options, return them and be reimbursed or keep them and they would give me store credit. I opted for the store credit because I planned on giving them more of my business. So at the time I was having them installed I found out from my mechanic that they would not fit. Being extremely upset I again called customer service only to be told because I took the store credit that they were now mine and that was it. Now I'm stuck with running boards that don't fit my vehicle. Thanks Extream Terrain for taking my money and leaving me with upgrades for my Toyota I can't use... bad business
Shipping was fast and product was not damaged. Unfortunately the tabs included to reassemble the fenders were not long enough to attach the frame and made project nearly impossible. Had to modify the entire assembly process. It should have been that difficult!
Hello Chuck,
I'm really sorry to hear that you had to modify the fender flares to get them to work. I am happy that you were able to get the product successfully installed, but you should not have had to modify it. Therefore, I have issued you a promotional credit to use on your next purchase online or over the phone due to this inconvenience. If you need anything else, please feel free to reach out to us.
Thank you,
Allison
Order was sent incomplete. Contact "customer service ", was told "oops your order is lost" was told they will re-do the order and send it out regular postage. I NEEDED the part 10 days ago. They would not even send the replacement out priority mail for their shipping mistakes!
Totally done with Extreme Terrain
Hello Duncan,
I'm very sorry to hear about your recent experience with us. This is not the level of customer service that we wish to provide. I sent you a follow-up email regarding this, and I hope that having a person keep an eye on this issue and relay information to you will help at least a little. I look forward to working with you, and if you need anything in the meantime, please let me know.
Thank you,
Allison
The hood deflector fit perfect and installed pretty easily. It took me about 45 minutes to install. I like the look and it appears to be completely secure. Should do the job and looks great!
Order 4 shocks ariving on 4 seperate days in 4 seperate boxes Still waiting on last part. Had i known i would have ordered from someplace else that can get it done.
Hello Ray,
I'm sorry to hear that your shocks are all arriving at different times and where shipped in different boxes. It appears that all of the shocks shipped from different locations except 2 and they where packaged separately to prevent damage during shipping. We did not mean to cause any inconvenience and hope they all arrive as scheduled. In the meantime if you need anything else you can contact us or use the customer portal orders.extremeterrain.com.
Thank you,
Allison
It was my first time purchasing products off your website. Part of the order was wheels and tire package. I was not sure if I had completed the order correctly and wanted to make sure so call the Customer Service Line. Erik answered and assist in multiple ways to ensure my order was correct and even saved me almost $100. The assistance was greatly appreciated and Erik was so nice and knowledgeable about the products I was purchasing. Thanks for all the help!
Everything went smoothly. Can't wait to get it in. Hopefully it helps my issues with the wobble. Mine was leaking and wasn't working.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ted,
Thank you for providing your feedback regarding the return process. I definitely appreciate hearing your perspective of it. We never want to inconvenience our customers including our dealers and we don't want this to be a time consuming process. I have taken this review and passed it along to the proper party as this might be a good conversation to improve our return process for our dealers. If you do need anything else in the meantime please feel free to reach out to us.
Thank you,
Allison