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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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The website isn't very clear as to the installation process. This particular cover is installed with 2 sided tape directly taped to your hood. Not taping anything to my brand new trucks paint.
Ordering was easy, the product description was explained well, picture accurate.
Super fast shipping! Always a great experience purchasing from extreme. As far as the product your best bet is try to find a YouTube video for install if this is you first time as the provided instructions are absolutely trash. You will also want a blotter jack to help force the front in place so you can actually bolt it in as the provided hardware is short. The recommend a ratchet but I highly recommend an impact as you will have to force some of the bolt in place connecting to your chassis. Also do not remove the main bolts connecting to your frame as the instructions suggest as it is unnecessary in the brackets will slide in the place without doing so. Very sold product once installed but the process can be frustrating.
I called Extreme Terrain in reference to a front bumper I was interested in. I received excellent service, my questions were answered and I was able to placed the order for the bumper that I wanted. I will definitely use Extreme Terrain again.
If i orde late n day monday it be at my door late wed. All except speedo adjustment. N for all the stuff i gave ordered that is amazing...
While purchasing a wheel and tire package (quantity of 5) a box at the bottom of the screen asked if I wanted to add TPM sensors to the package and so I checked the box. Also asked about locking lugnuts so I added those as well. Upon arrival my wheel and tire package included 5 wheels, 5 tires, 23 lugnuts, and 1 TPM sensor. I immediately contacted customer service. My reciept showed quantity of 1 next to the tires, wheels, lugnuts, and sensors as it was a tire and wheel package. Customer service stated I only purchased on TPM sensor. Through much deliberation they agreed there was a mixup on the site and to call in to place an order if I ever wanted a tire and wheel package in the future. They agreed to cover the cost of the missing 4 TPM sensors. Other adjustments were needed to correctly install oversized tires on my jeep so I went in to place another order and use the customer credit I had received from such a large purchase but my credits did not show up at checkout so I again had to contact customer service. Turns out they used all of my credit to cover the cost of the TPM sensors. That in general is just bad business but in addition to them misappropriating these funds they used all of my credit which was over the amount of the cost of the 4 replacement TPM sensors. They did correct this and reapply my credits. Tires and wheels were installed and test run already shows a defective TPM sensor on one tire so will be interesting to see how they resolve the poor quality issue in the product delivered. Be cautious when ordering through this company and diligently check your receipts because this is just bad business to correct an issue by covering costs through taking advantage of customers trust and money/store credit.
Hello Jonathan,
I just left you a voicemail regarding your review. I would like to personally address your concerns and assist you with the one faulty sensor that you seemed to have received. At your earliest convenience, please reach back out to me.
I look forward to assisting you.
Thank you,
Allison
I'm big on researching options for purchasing online, choices are abundant. Extreme Terrain always has what I need at the best prices
Always an easy experience here! Will use again! Great customer service as well
Prompt, quick delivery, fair price! Haven't received the item yet, so I can only assume that the order is correct, but I'm sure it is.
Thank you,
Todd
They will not help you get missing parts. They don't care. They sent me the item 6 months late and then when I brought this up that, it was 60 days past when i bought it so they can't help.
Hello Donald,
Thank you for taking the time to speak with me this afternoon. As we discussed the hardware ticket is submitted and we will go from there!
Thank you,
Allison
Package was packed and complete, no damage. Quick delivery
3 rd time I order parts was promised on a certain date and the following day I get a message your will receive your parts the day after I was promised. I'll go back to buying from northridge at least I get a discount and know I'll wait 4 days for my parts instead of being lied to.
Hello Steve,
I apologize for the condition of the products you purchased. I attempted to locate the order with the email that was provided but was unsuccessful. Did you contact customer service to start the return for you? If not, please do so, as we will be more than happy to assist you further with getting this set up for a refund or exchange. We apologize again and look forward to hearing from you soon.
Thank you,
Allison
Spoke with a very knowledgeable service rep who was able to help me determine the best product for my truck. Very smooth and quick transaction
Great customer service needed a replacement powerstop front rotor on my 2017 wrangler got it two days later.
Ashly did an exceptional job. Providing me with quick accurate answers. And kindly offering a discount for the lowest price.
Quickest delivery I've ever seen. Product was just as it should be and went together easy.
Luke was very helpful and answered every question I asked!
Typed in what I was looking clicked on it asked the associate if i needed anything to go with it and if it was the right one, so it was a one and done
Dan was great and helping get my new top ordered. Would recommend them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lindy,
I apologize if the installation instructions were not clear. I understand what you mean and I totally agree; I wouldn't want to use tape either. If you haven't already, I would recommend consulting with Sales Techs or perhaps a shop to see if there is an alternative method of installation. Hopefully, you can find a better resolution. Either way, if you need to set up a return, we are here to assist you.
Thank you,
Allison