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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Update Jul 29th: The response from Extreme Terrain is laughable as it has nothing to do with current purchase, it addresses a tax exemption issue with the previous order; it's obvious they never read my review before they responded. As for the current order it's now five days after the purchase and my package is still in transit and not likely to be received for 1-2 more days, so much for two day shipping. Opening a BBB complaint. Long time customer, but have had enough and will shop elsewhere. Recently placed a large order, 'Extreme' bungled the order processing, but did provide a voucher for my "next order"; all was forgiven. Last week I placed another order: I was promised two day shipping, veteran discount, and inclusion of the cash voucher from the previous order. After placing the order there was no military discount, the voucher was not credited, and slow boat delivery is scheduled six days later. I called customer service, they said they could do nothing about the bungled shipping, and blamed their "policies and procedures" for their inability to correct the problem; their solution to receive credit for the voucher was for me to place ANOTHER ORDER. I accepted the apology with the first order, but now it's two flubs in a row, my order has been further DELAYED due to misshandled shipping, and they want me to place another order in the next 30 days or I will lose my voucher. "Extreme Terrain" does so many things well, great catalog, good tech support, and excellent product videos; it boggles the mind that after spending so much on customer acquisition that they drop the ball on the checkout, shipping, poor post-purchase customer support. Oh, and the numerous spammy emails begging for reviews after the purchase.
I ordered from different stores and did not receive the items as described. I took a chance on this seller and it was exactly as described. I received the order earlier than expected. It was plug and play. I'm extremely satisfied!
I never received notice of purchase, no shipping notice, no tracking number, I still havent received the order!
Hello David,
Thank you for speaking with me this afternoon. I'm sorry you were not receiving any email communication regarding your recent order. I understand how frustrating this can be, especially for a new customer. I'm hoping the customer portal can be a useful tool moving forward, and if you need anything else, you can give me a call.
Thank you,
Allison
Ordered a sunshade for 2002 Toyota Forerunner. Was able to easily find it on the site. Slight confusion, when a message popped up, saying the sunshade I selected would not fit a 2003 model. I proceed with the order, and it fits fine.
Very easy to install. Received the parts very quickly. Item looks great and took only an hour and installed it by myself. Great experience. First time buying from the company and it was really easy. Would highly recommend.
I received a request to review my experience. However, the product is arriving a day late and since I specifically requested a 2 day delivery, I'm not impressed.
Hello Ted,
I apologize that your order was not delivered in the timeframe you expected or paid for. I completely understand how disappointing this is. I know it doesn't make up for the fact that your item won't be delivered until today, 7/17, but I have refunded the shipping that you paid. You will see this back on your original method of payment within 3-5 business days. If we can be of further assistance, please make sure to reach out.
Thank you,
Allison
Doug was very helpful and explained everything perfectly. He was also very friendly.
Your website is well designed. Links work and take the customer to the correct content. The way it caters to my specific Jeep is cool. I enjoyed the custom builds that show Jeeps of the same make, model, and year. It encountered me to look at more custom options. The videos are great! I appreciate the step-by-step instructions and the tools needed for the job.
Ordering parts was easy Delivery was prompt Had one problem with one bracket One of the bolts for the pinch weld was broken Can you send a replacement bracket Thank you
I called to ask a question. The answer came quickly and to the point. Took care of my questions.
I ordered on Monday and received my order on Thursday! A bumper and a couple other items. All arrived at one time.
Placed an order. All messed up with duplicate order. ET got it straight and now I have my order. Great service
Easy to pick out an order the only problem I had was I had a promotional balance and was unable to use it
Easy ordering process. Looking forward to getting it installed.
They had everything we needed in 1 shopping experience. Easy to navigate website to find exactly what you need for your jeep
I was charged more because the item was going to be delivered in 48 hours. It was delivered in 8 days with a broken box and some screws and nuts missing. Had to get them at a nearby hardware store.
Hello Angel,
I apologize for the condition of the item upon delivery and for the missing hardware. I completely understand your frustration. The long shipping time is due to the item being sent to Puerto Rico, which requires travel by air or boat instead of by truck. I apologize for any miscommunication or confusion regarding this matter. I have sent you an email addressing this issue and offering some solutions to hopefully rectify the situation for you. I look forward to hearing from you soon.
Thank you,
Allison
Everything came in fast and the install was simple as the intrusions noted.
Thanks I love it
Fast service and great selection of parts for my truck. I love how they show the photos of the same color truck as my truck
I recently bought a dash cover for my 2022 bronco. It is the best fitting dash cover I have seen. I did however have to change the provided velcro to something more sticky, easy fix. Going to vuy.one for my wife's chevy sonic rs. Would recommend.
All good. Arrive on schedule. Installed the same day. Fits well and jeep runs cooler. So far so good. No complaints.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian,
If you have a tax exemption, please email us with that information, as we will need to set up your account as tax exempt, which has not been done yet. Once your account is updated, as long as you are logged into your account while shopping, you will not see tax reflected. Regarding the military/first responder discount, I apologize if you are seeing mostly 5% off; we are providing the largest discount available on the products you are purchasing. Of course, if we are running a better promotion on the site, that will be an option for you. I have issued you promotional credit to use on a future purchase due to this inconvenience, and if there is anything else we can assist you with, please let us know.
Thank you,
Allison