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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Super helpful with part specifications and great customer service! Part came in perfect condition. Give these guys a try!
Fast delivery, excellent customer service good packaging, easy to follow instructions.would recommend.
I found just what I wanted at the best prices. Great selection, best deals. I had no problem finding just what I wanted.
Well I just got it. I ordered this on Monday and it arrived today. Wednesday. Wow., that service. I'll be installing it tomorrow. Very complete kit and I like it already. It's replacing an aFE and I think it will sound just as good. I review again after install.
Ordering was easy, quick delivery, and easy install. A great combination. Took about 1 hour to remove the stock sliders and install the new.
Great it was very good, very good I wish I had knowned of this sooner like yesterday, yes I don't feel like writing a review
I had an issue with logging into my account to place an order so I called and ended up speaking with Santino in sales. He was able to get my order processed and shipped quickly. He then was able to get me to a customer service agent who quickly fixed my log in issues. I received my order within a week and cannot thank either of them enough!
The customer service I received was amazing! My wheels came in within 2 days which is AMAZING! I recently had a very bad experience from a different online competitor so I decided to give Extreme Terrain a try and oh how I'm glad I ordered from them. Will recommend to all my friends and family from now on.
I ordered a mesh top for my husband's Jeep for Christmas. A mesh top. We live in St Louis, MO, where the temperatures drop below zero in the winter. My husband drove to Florida in March for vacation, and to have a friend help him install the top, only to discover that it was the wrong top for his type of Jeep. I emailed ET and requested an EXCHANGE, not a refund... and they refused to help me because their "system" wouldn't allow them to process the return past the return policy date. They told me to contact the manufacturer (as if). What a joke. If they want to retain customers, they should have a mechanism in place to make exceptions to their rigid return policy. What were we supposed to do, dig the Jeep out of the snow to install a mesh top? Seriously? Why would anyone install a mesh top on their Jeep when it's below freezing outside? Now I am just out $269, and he still doesn't have the top he wants. Oh, and it's warm outside now. Perfect mesh top weather. Thanks, ET. We will never recommend you guys to anyone. My husband tried contacting them on X, and they blew him off
Ordering was easy, received the storage unit but it didn't fit my 2025 Bronco. It advertised that it would fit the 2025 Bronco. I want to return it and get a refund, but was told I would get a replacement. I do not have a lot of confidence that the next one will fit. Prefer a refund.
Hello Kenneth,
I'm sorry to hear that the product you purchased did not fit your vehicle. I located the order for the RedRock Arm Rest Lower Storage Tray, and see that you went through our return portal to process the return. It seems you selected replacement and I'm not sure if that is because that was the only option. At this point the replacement is already packaged ready to ship. You are welcome to reach out to customer service to assist you with setting up the return and we can make sure you are opted for a refund versus another replacement. I apologize again for any inconvenience this has caused you. If you need anything else please feel free to reach out to us.
Thank you,
Allison
I ordered a fuel filler door cover for my Jeep and it didn't fit properly. I contacted customer service and spoke to Laura. She couldn't have been more helpful. Within a matter of minutes she sent me a link to send pictures of the problem with the door, and just like that, a new door was on its way! It's very clear that Extreme Terrain takes customer service very seriously!
There is no way to apply account credit during the check out process. Credit is not mentioned anywhere on the site except in the account to show balance.
Hello Robert,
I apologize that you did not see anywhere during the checkout process to apply your $10.00 voucher. Here is the FAQ article on where to see it on your account, https://servicecenter.extremeterrain.com/hc/en-us/articles/27490154274957-How-can-I-use-my-voucher-credit-Store-credit. Make sure you are logged into your account during checkout and there is a checked marked box that will automatically apply the voucher. If you are not logged in or check out as a guest it will not be there. Hope this information helps, and if you run into this problem again please reach out to our Sales Techs or Customer Service and we can assist you.
Thank you,
Allison
We love the Barricade HD Drop Side Step Bars (18-25 Jeep Wrangler JL 4-Door)
Item #: J*******-JL we installed over the weekend! Makes it much easier to get in and gives the Jeep an extra layer of protection while making it look even better! It was very simple to install and feels sturdy and strong.
Only reason I bought from Extreme Terrain is because shipping was next day. Several days later still no part.
Hello Steve,
I apologize that the order is not arriving in the timeframe you expected. I understand your frustration, I located your order for the Steering Tie Rod End. Unfortunately I cannot see what the estimated delivery date was at the time of purchase but I can say that the warehouse normally should process orders within 24 hours not 48. Therefor I have issued you a voucher to use on your next purchase online or over the phone due to the inconvenience. I hope you accept this as a small token of our apology. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
It was a pleasure doing business with Extreme Terrain, salesperson was very friendly and helpful. Very knowledgeable on items needed for purchase.
I called about Powerstop brakes I purchased in August if 2023 your staff saw clearly my purchase they're under warranty the date the order and even the debit card number the calipers seized up and wanted to get them warrantied but they are wanting me to show proof of everything that they already had in order to get them replaced and them tell me I have to go through Powerstop which makes no sense cause I clearly bought them from you and your sight I ve spent ALOT of money through your company over the years so instead of jumping through your hoops to clearly resolve the issue I ended up buying the calipers and brake pads outright just to get what was clearly under warranty mile wise and time wise but I will say this I'll NEVER NEVER spend another cent with your company and WILL NEVER recommend you guys EVER again like I have in the past
While ordering there was a notice that there was free 1-3 day delivery on orders over $119. I ordered an item for $262 and of course this item was excluded as it ships direct from the manufacturer. I was then informed that delivery was expected 8-10 days from the order date. Today I received nitice that the item was expected to "ship" 10 days from the order date.
I have received 3 requests for reviews in two days regarding this order. Kinda hard to review something I have not received and will not receive in the time hoped for.
Hello James,
I apologize that your order is not arriving in the timeframe as expected. I do see that you ordered Timbren Rear Axle SES Suspension Enhancement System and you are correct this does ship directly from the supplier to you. This will effect the timeframe for delivery as the processing time is longer some items are made by the supplier prior to shipping etc. You did however still get the free shipping but still will not arrive in the 1-3 day delivery. I apologize for any inconvenience this may cause. The estimated ship date is slated for 5/26-5/28 please keep an eye on your email as it can ship sooner, during or after those dates provided. If you need anything else please feel free to reach out to us or checkout our customer portal orders.americantrucks.com.
Thank you,
Allison
Always competitive prices here. Not the greatest website to navigate, but really none of the jeep part sites are great. They do carry a lot of useful parts, and have some fantastic deals on occasion. However, one thing I *don't* need after I buy a product is an email containing 14 more options for similar items... like, if I just bought a hood, I don't need to see a dozen other hood options. Wouldn't I need that info before the purchase, not after?
I haven't received my product yet but great prices and products from this website. I have made many purchases over the years and if I ever had a problem customer service was great. From a rim issue to questions about products, they are great.
I had to order brakes for my 4runner and Gareth was great. I used the customer service system where you schedule a call back. It was was easy to use. We installed the brakes over the weekend and they work as expected. Very nice product everything was packed well. Arrived in time and i ssked if there was a discount and gareth explained my options. Overall I would recommend extreme terrain and these brakes.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Wendi,
Thank you for taking the time to speak with me today, I really appreciate the opportunity to rectify this situation with you. As I stated if you need anything or have any issues during the return process please do not hesitate to reach back out to me.
Thank you,
Allison