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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I was ordering multiple items tricking out my Bronco and going back and forth on some options. I called directly and Brandon was super great and helpful over MULTIPLE days while I figured it out. 10/10 service!
When I ordered the flag it specifically stated that delivery would be Friday may 16th. However it's now won't be till the 17th after the fact when we wanted to use the flag. When I checked the tracking it sat waiting for pick up for 2 days. Disappointed in this aspect. I paid for the shipping to be here the 16th. I could justify $40 for over night.
I ordered a grill, decided against it and am returning. I ordered it 5/08/25 and today is 05/14/25. I have not received item to return yet, order does not read as cancelled yet, and have not received a refund yet.
I ordered a 5 set of tires and rims. When I got to checkout it gave me the option of adding the TPS monitors, but after I checked out, i realized that it only added 1 monitor instead of 5 for all the tires. There was no way for me to go back and edit my order.
Hey Kamil,
I'm sorry this order has already shipped so we are unable to make any changes but in the future if you reach out to customer service as soon as you notice we can possibly look into making changes to your order. We do have a very short window to do this but it can be done sometimes. I went ahead and issued you a voucher to use on your next purchase good for 30 days incase you wanna order the rest you can at least put it with that!
Hope you enjoy your new wheel & tires!
Allison
Ordered these for my wife's 2016 JKU for Mother's Day. They delivered a day early and I couldn't be happier with them. They appear to be a very good quality. I can't wait to put them on.
Got the order when as planned by the shipping date. The door seals where in a clear plastic bag, no markings no instructions. Once I figure out the drivers side it went smooth. The passenger side looked like a completely different manufacturer when I tried to install it the top some what did but when I went down the sides it was too big. I know the driver side in the passenger side are different moldings but they should be the same shape and resemble each other just opposite direction from all I can see on all the other websites. I didn't receive the packet that they say comes with it with extra push pins and now the passenger side from going on and off so many times is damaged so it can't be returned so I'm stuck with one that doesn't fit very well and I do get some leaks so I'll have to figure out something. So overall not very happy only one side worked well.
I have ordered quite a few items in the last ten (10) years which is how long I have had my Jeep (JK). Never had a problem. Thank you!
The wheels that i bought for my tj were previesly mounted and sold as new they have small marks on them and they all had wheel balance stick on weights on them. I notices the weights when i went to the tire shop to get mounted.
I called in for info and got great advice for my Jeep Gladiator. I needed to add a brake control system and the CSR shared option and best solution. Two thumbs up!
The antenna would not screw in all the way. I talked to the rep and she even checked with supervisor that this would work with our 2021 Jeep Wrangler Talked to Ashley C at *******522
During Monday: 8:30 AM-5:00 PM
Tuesday: 8:30 AM-5:00 PM
Wednesday: 8:30 AM-5:00 PM
Thursday: 8:30 AM-5:00 PM
Friday: 8:30 AM-5:00 PM
Or LiveChat with a Sales Tech! ExtremeTerrain.com Customer Service ORDER INFORMATION RedRock Trail Antenna; 13-Inch (07-18 Jeep Wrangler JK)
Item #: J******* Unit Price: $14.99
QTY: 1
Hello Lana,
I'm sorry to hear that you are experiencing issues with the Antenna that you purchased. I see you have not reached out to customer service regarding this issue. We would be more than happy to assist you with setting up a return if needed. Please reach out to us at your earliest convenience via chat or phone.
Thank you,
Allison
Extreme Terrain knocked it out the park once again. I was dumb to place an order for the High Mount Tail lights for my 2016 Jeep JK and 2018 Jeep JL. One order didn't have the correct mounts for the tail lights and the 2nd order didn't have the wiring harnesses to connect the lights. Returned both items back to Amazon and placed orders thru Extreme Terrain. I was shipped the correct tail light mounts for each vehicle and all components were included in the shipments. Thank.you Extreme Terrain for having your inventory with your listed products. I will be a returning customer!
I ordered pistons with pins as it started in the add received 1 piston and pin very deceiving very disappointed
Hello Dave,
I located your order for the Piston and Pin purchased on 5/5/2025. I do apologize for any confusion around what you where getting delivered. We encourage customers to view the "What's in the box" on our website as it gives a breakdown description of what exactly to expect. This is listed as a set meaning the Piston and Pin per what's in the box. Again, I do apologize for any confusion around this and have issued you a voucher to use on a future purchase online or over the phone good for 30 days. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Overall, great prices, great selection and options, however felt limited in terms of not providing an electrical wiring panel or diagrams, despite buying lights, and did not include a parts list for upgrades or accessory features
They were very helpful, knowledgeable and wanted to truly help you achieve your goals with customization of my Jeep Gladiator.
Enjoyed the shopping experience and it was very helpful. In a day and a half, I have TEN emails from you all... not related to my order. I get sending me deals and information emails -- how about one time a week!
Hello Tim,
I'm sorry for all of the marketing emails you can unsubscribe from them following these instructions. To proceed, please scroll to the bottom of any of our emails and click on the "Unsubscribe from Exclusive Offers" link located there. Following this link will remove you from our email list. You can use our customer portal which is orders.extremeterrain.com (http://orders.extremeterrain.com) to find tracking, estimated ship dates and print invoices.
Should you need any further assistance or have additional questions, don't hesitate to contact us.
Thank you,
Allison
Pleasant and very helpful truly appreciate the salesman and his knowledge of the products. Thank you
Shopping made easy and fast. Wheels arrived within 3days all wheels looks great and fit perfectly I will shop here again for future parts and truck upgrades.
I ordered a DV8 Center mount winch front bumper. I'm not saying i didn't get that but, I didn't get what I thought I was ordering. The picture on the website is NOT what I got. They are two completely different bumpers. What i ordered, right off the website, second picture is what got... what are you going to do about this? Thought I was getting one thing, got another. Wouldn't that fall under false advertisement?
Received my side steps 2 days after ordering and got them installed same day. Great price and look really good
I ordered the bumper on 5-1-25. On 5-2-25 I called to see if I could change to a different bumper that you stocked before they shipped it and was told they could not change the order even though it had not shipped. The person I talked to said they could not stop it and change the order. I guess that I will make the decision to return it or keep it when I receive it. I had planned to order a back bumper and other parts in the future, but I think I will be changing to a different supplier that can stop an order that has not shipped yet.
Hello Michael,
I do apologize that you where unable to cancel or modify your order 1 business day after the order was placed. Unfortunately when orders ship from one of our warehouses the cancellation or modification window is very short since we normally start processing, packing and ship the order within the first hour that the order is placed. This all depends on time of purchase, what location and warehouse cut off times. But in all we stick to a 24 hour processing window time & shipping. We are working on this and hoe to have some updates in the future rolling out where our customers can cancel within those first 24 hours but that is a work on progress. I have issued you a voucher to use on your next purchase online or over the phone due to the inconvenience you experienced. If you do receive the bumper and decide to go a different route that's okay to just give customer service a shout and we will be happy to assist you.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Austin,
I apologize for the delay in shipping for your Go Topless Day flag. Even though there isn't anything we can do to speed it up at this point your frustration is understandable. I have refunded you for the 2 day shipping that you paid for and you should see it back on your original method of payment within 3-5 business days. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison