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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Order wiper blades for my Tacoma. Instead I got "1955-57 Used Sed/WGN RH Vertical Inner WS Garnish" Could be a mistake. Hopefully it can be fixed
Easy to order, great service, amazing selection. I will definitely get even more Jeep parts from them in the future!
Three days waiting and nothing shipped even after a FEDEX shipping label was created shortly after order submission. In the end my order won't be home before leaving for my trip. Many other choices of vendors for ordered part, gave you my business, and you guys failed miserably. At least I tried
Hey Edgardo,
I'm sorry to hear that your order was not delivered in the timeframe you where expecting. I understand how disappointing that can be and what an inconvenience this can cause. I see you have spoken to a customer service representative on 4/30/2025 and they started the lost package claim for you which is an unfortunate event. The resolution date is set for tomorrow 5/2/2025 by end of the business day you will be refunded. Please keep in mind lost package claims take 1-3 business days to be completed depending on the last scan with fed ex. I can assure you we are resolving this matter as quickly as possible. I sincerely apologize again and have issued you a voucher to use on your next purchase with us online or over the phone. In the meantime if you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
Im just getting into upgrading my Tacoma so I had a few questions. Todd was very knowledgeable and provided excellent service that made buying a new bumper much easier.
The box arrived damaged, but might not have been the company but FedEx, but the way it was packaged (the company) it caused the parts plastic bag to get a tear in it and all the pieces that were needed for assembly were all over the box and 5 pieces were missing. Also, when I wanted to chat with a person the chat started with a chat bot which are useless. Chat bots never answer any questions correctly. I don't know why companies use the chat bots. I finally reached a live person and told them that I was missing 5 pieces that are required for the assembly. They said they would send me the parts but first I needed to take pictures all of the parts that I did receive and upload the pictures to their website. Why would I have to take pictures of all the parts I received just to get the 5 pieces that I told them I was missing. I am not stupid I know what was missing but the company did not trust my judgement on what I needed. So much for being a "valued" customer.
Items missing that wasn't listed missing per the description. Call in to see what could be done about the missing item. Was told what I could do and if I didn't want to go that route I could return the item but if I didn't keep the item as is I would be giving a in store credit. I decided to keep the item.
1 of the 2 products was shipped and arrived quickly, still waiting on the other 1/2 of my order, nice product, easy installation, Great Deal! Thank You!
All good. Very helpful employee when I called. Nice affordable products. I will be ordering again. Thank u
Did not get installation instructions. Hoping all hardware is here. Now I have to waste more time googling how to install.
Should be here friday no sat now monday I payed for 2nd day what gives/? RON you shouldgive my money back
Fantastic customer service. Very helpful and informative about products. Will be buying from them again. Products are priced reasonable. They showed me that they value you as a customer. Even if you are not spending a lot of money. Great experience.
Ordering was easy, but when I opened it, one of the 'ears' was bent down and there was no mounting hardware or instruction on how to safely secure into the bed of my truck.
Hello,
Thank you for sharing your experience with your recent purchase for the tool box. I apologize that the item came with no hardware or mounting instructions. I did review the product on the website and see that there is no installation guide available. On some products we do offer installation guides under "What's in the box". My suggestion here would be to google the product then a Youtube video should populate. I apologize again for any inconvenience this may have caused you and if you need any further assistance please feel free to reach out to us.
Thank you,
Allison
I spoke with a man in customer service about my email being wrong with my present order. He solved all my problems & sent a new receipt to my right email. I will definitely do business with them again.
The tailpipe was described as scratched which would have been ok, however it is flat out unusable. The hanger had been completely cut off and the exhaust opening badly bent so that it won't even go over my exhaust pipe. It was grossly misrepresented on your website and a complete waste of $115. This piece is scrap at best. I deserve a full refund
Hello Matt,
Thank you for notifying us of your recent purchase for the Exhaust, as we discussed over the phone I sent you a follow up text you do not need to return it and you where issued a full refund back to your PayPal account. Hope you have a great rest of your week.
Thank you,
Allison
One should be able to redeem offers and credits directly at checkout instead of having to call and have them applied by a support tech.
SAM was very knowledgeable and very helpful with the purchase of the big break kit. I will be looking forward to the installation of this kit and the better stopping performance of this kit.
Paid extra for shipping because it said a date that was acceptable for me. Shipping was late and I contacted this company's customer service and was treated like a number and given a BS excuse when i stated i ordered by date not by days. So instead of being refunded the shipping difference (the least they could do) i was brushed off then chat was ended. Lost a good customer because of this
Hello David,
I looked into your order and technically what the chat agent advised you is correct that the 3 day shipping timeframe is the transit time the item is with the carrier. I do understand your frustrations and it is valid. Since we shipped on 4/16 it should of been delivered on 4/18. Therefor, I have refunded your shipping due to the inconvenience. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I bought new wheels for my 4runner. Paid for 2 day shipping since I needed them quickly. Was nice to have suggested sizes based on lift and possible rubbing. Everything was as expected and received on time. Will be ordering again.
Supposed to be three day delivery it is now day for and seems my order has yet to be shipped. Not sure if it's the shipper or the company
Hello Chris,
I looked into your order and want to apologize for the long processing time. This is normally 24 hours but seems your order took closer to 3 days to process. I went ahead and refunded you for the 3 day shipping that you paid back to your original method of payment. I'm sorry for any inconvenience this caused you, if you need anything else please feel free to reach out to us.
Thank you,
Allison
LOVE my new running boards. Came quickly and as described, and they look great. So easy I didn't need my husband.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zachary,
I'm sorry to hear the wrong item was delivered instead of your wiper blades. Rest assured customer service is on top of it and your return is processing. We are currently waiting on photos to be uploaded of what you did receive then your replacement will start processing. As soon as the item is scanned with Fed Ex for return then the replacement/correct item will ship. We apologize again and if there is anything else that we can assist with along the way please feel free to reach out.
Thank you,
Allison