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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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The product was great except the instructions were useless as the pictures were not clear. The bracket plates that go inside the step channel which are used to secure the step to the body mount brackets are soft steel. They bend under any type of torque load so I'd suggest using 1/4" ratchet and being gentle. Other than having to figure out the body mounted bracket configuration and the soft metal mounting plates I'm very satisfied with the overall quality.
The grille overlay looks absolutely awesome and not a speck of chrome shows through. Took five minutes to install. If you want to get rid of chrome without the hassle of replacing the grille, this is the way to go!
I purchased the 4 inch RedRock oval straightside step bars for a brand new 2022 Tacoma. The steps arrived in 3 days and were a breeze to install. It only took about 40 minutes to complete the install and the steps are solid and look great on my red truck.
Quick and easy, came in fast and look great. Time will tell on how they hold up. So far I'm satisfied
The fan and shroud fit perfectly on the Jeep and the kit came with everything needed for the install.
I ordered on a Saturday afternoon and it was shipped and delivered within 24 hours. So fast!
I have a good experience and the part came and the fitting was good on the jeep
Had to grind hooks in order to use rubber washers and then repaint hooks
I was looking for a specific item and extreme terrain had it. Very satisfied with my order.
Ordered a new lift kit (listed IN STOCK) for my jeep on the 20th with a delivery date by the 25th.
On the 23rd, I contacted XT as I had no shipping notice and was told it was coming from the manufacturer and could be 3-5 days before they shipped it. I contacted the manufacturer who said they had not received an order yet but had several in stock.
On the 26th, I contacted XT again, who said the manufacturer was out of stock and they had to order through a 3rd party distributor. This would set my order back another 4-6 weeks for delivery. They did give me a $25 online voucher good for 30 days to compensate me, but I canceled the order instead of waiting it out.
However, I am still waiting for my order to cancel and my refund to be issued. IF, it comes through in a timely manner, I will be reordering through their competitor who has already assured me it IS in stock, will be delivered within 5 days of ordering AND has offered to price-match XT for the poor experience they provided.
Customer service was very helpful. A phone # was provided that was actually answered by a real, living, breathing human-being... something I thought was never going to be seen again in retail (or government, for that matter) service. Fellow at customer service was knowledgeable and most helpful and pleasant to deal with. Many thanks!
I ordered front and rear mud flaps for my Jeep Wrangler. I received 2 front flaps for the right side and the wrong rear flaps. And the rear flaps were in a box for a dually. Customer service was great processing my return but the items should have been correct to begin with.
Ordering was easy and shipping was quick. Packaging to protect product was perfect. Directions were simple. You should use all 8mm bolts and washers for both sides for the pinch. The 6mm bolts(with no washers for bracket side) can pull through the brackets and steps will be no good. I got 8mm bolts for the pinch and it works great.
Good looking strong bumper. Super easy install did it by myself in about an hour and half. What took the most time and the only things I'm not to happy with the bumper is making the trailer hitch harness reach it's new position and rigging the license plate light. I really wish this had cut outs for the stock lights or came with an option for a easy swap to something else
My extensive search of various shocks plus the tech discussions helped with my decision. The numerous reviews helped with a final decision.
Very user friendly website. Product shipped and was delivered on time. Will purchase from site again.
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If

