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Extreme Terrain

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 6 days

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50,933 reviews

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Arizona
2 reviews
0 helpful votes
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2022 JL side steps
August 28, 2022

The product was great except the instructions were useless as the pictures were not clear. The bracket plates that go inside the step channel which are used to secure the step to the body mount brackets are soft steel. They bend under any type of torque load so I'd suggest using 1/4" ratchet and being gentle. Other than having to figure out the body mounted bracket configuration and the soft metal mounting plates I'm very satisfied with the overall quality.

Date of experience: August 28, 2022
New Mexico
1 review
0 helpful votes
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Awesome
August 28, 2022

The grille overlay looks absolutely awesome and not a speck of chrome shows through. Took five minutes to install. If you want to get rid of chrome without the hassle of replacing the grille, this is the way to go!

Date of experience: August 28, 2022
Georgia
1 review
0 helpful votes
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Quick Delivery and Easy Install
August 28, 2022

I purchased the 4 inch RedRock oval straightside step bars for a brand new 2022 Tacoma. The steps arrived in 3 days and were a breeze to install. It only took about 40 minutes to complete the install and the steps are solid and look great on my red truck.

Date of experience: August 28, 2022
South Carolina
1 review
0 helpful votes
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Replacement headlights
August 28, 2022

Quick and easy, came in fast and look great. Time will tell on how they hold up. So far I'm satisfied

Date of experience: August 28, 2022
New York
1 review
0 helpful votes
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Grille lights
August 28, 2022

Order received when expected. Went as smooth as silk.

Date of experience: August 28, 2022
Oklahoma
1 review
0 helpful votes
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Great Product!
August 28, 2022

The fan and shroud fit perfectly on the Jeep and the kit came with everything needed for the install.

Date of experience: August 27, 2022
Oklahoma
1 review
0 helpful votes
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Great service!
August 28, 2022

I ordered on a Saturday afternoon and it was shipped and delivered within 24 hours. So fast!

Date of experience: August 27, 2022
California
1 review
0 helpful votes
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Good experience
August 27, 2022

I have a good experience and the part came and the fitting was good on the jeep

Date of experience: August 27, 2022
Missouri
1 review
0 helpful votes
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D Hooks for 2022 Bronco
September 26, 2022
Updated review

Had to grind hooks in order to use rubber washers and then repaint hooks

Date of experience: August 27, 2022

As expected
August 16, 2022
Previous review

As expected

Date of experience: August 16, 2022
Massachusetts
2 reviews
0 helpful votes
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Had what I was looking for
August 27, 2022

I was looking for a specific item and extreme terrain had it. Very satisfied with my order.

Date of experience: August 27, 2022
Washington
1 review
0 helpful votes
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Great deal? Nope
September 26, 2022

Ordered a new lift kit (listed IN STOCK) for my jeep on the 20th with a delivery date by the 25th.
On the 23rd, I contacted XT as I had no shipping notice and was told it was coming from the manufacturer and could be 3-5 days before they shipped it. I contacted the manufacturer who said they had not received an order yet but had several in stock.
On the 26th, I contacted XT again, who said the manufacturer was out of stock and they had to order through a 3rd party distributor. This would set my order back another 4-6 weeks for delivery. They did give me a $25 online voucher good for 30 days to compensate me, but I canceled the order instead of waiting it out.
However, I am still waiting for my order to cancel and my refund to be issued. IF, it comes through in a timely manner, I will be reordering through their competitor who has already assured me it IS in stock, will be delivered within 5 days of ordering AND has offered to price-match XT for the poor experience they provided.

Date of experience: August 27, 2022
Minnesota
1 review
0 helpful votes
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Good purchase experience
August 27, 2022

Customer service was very helpful. A phone # was provided that was actually answered by a real, living, breathing human-being... something I thought was never going to be seen again in retail (or government, for that matter) service. Fellow at customer service was knowledgeable and most helpful and pleasant to deal with. Many thanks!

Date of experience: August 27, 2022
Louisiana
1 review
0 helpful votes
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Wrong items sent
September 26, 2022

I ordered front and rear mud flaps for my Jeep Wrangler. I received 2 front flaps for the right side and the wrong rear flaps. And the rear flaps were in a box for a dually. Customer service was great processing my return but the items should have been correct to begin with.

Date of experience: August 27, 2022
New Hampshire
1 review
0 helpful votes
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3" drop nerf sidesteps
August 27, 2022

Ordering was easy and shipping was quick. Packaging to protect product was perfect. Directions were simple. You should use all 8mm bolts and washers for both sides for the pinch. The 6mm bolts(with no washers for bracket side) can pull through the brackets and steps will be no good. I got 8mm bolts for the pinch and it works great.

Date of experience: August 27, 2022
Texas
1 review
0 helpful votes
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Wheels
August 27, 2022

Boxes were a little damaged and a piece was missing. The replacement has already been shipped and the wheels/tires look great!

Date of experience: August 27, 2022
Illinois
1 review
0 helpful votes
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Front Bumper
August 27, 2022

The fog light hole are too small for the fog light

Date of experience: August 27, 2022
Virginia
1 review
0 helpful votes
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Great!
August 27, 2022

Product was shipped as promised Awesome customer. Will be ordering again

Date of experience: August 26, 2022
Colorado
1 review
0 helpful votes
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Body armor desert series
August 27, 2022

Good looking strong bumper. Super easy install did it by myself in about an hour and half. What took the most time and the only things I'm not to happy with the bumper is making the trailer hitch harness reach it's new position and rigging the license plate light. I really wish this had cut outs for the stock lights or came with an option for a easy swap to something else

Date of experience: August 26, 2022
Pennsylvania
1 review
0 helpful votes
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WPN-2016 JEEP
August 27, 2022

My extensive search of various shocks plus the tech discussions helped with my decision. The numerous reviews helped with a final decision.

Date of experience: August 26, 2022
Ohio
1 review
0 helpful votes
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Sidebars
August 26, 2022

Very user friendly website. Product shipped and was delivered on time. Will purchase from site again.

Date of experience: August 26, 2022