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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Very happy with my product and came in a timely manner.
My experience ordering and having my steering stabilizer delivered was 100% perfect. The product arrived quickly and professionally packaged.
They sent me the wrong bumper. Then told me that they were sending FedEx to my house to pick the bumper up. FedEx was supposed to be there on Thursday, I called FedEx to see when they were coming. They told me that they did not have a pickup for me. At that point I canceled my order, I was done dealing with Extreme Terrain's customer service. So i returned the bumper on my own by taking it to a FedEx shipping facility. Still waiting on refund of bumper and extended warranty. To get your money back for the warranty you have to speak to another department, I asked the CS rep, why that was and he then told me he could do it. I asked to speak to a Supervisor, but was told they were busy, and they would call me back. I am totally disappointed in their customer service, and overall process. I will not be ordering from them anytime soon, if ever.
Good amount of product, easy to use website!
It's works great and seem to be doing its job. I'd definitely recommend.
Ordered. Was told it would be delivered 4 to 6 weeks and received in 6 days. Awesome place. We've never had any issues with them. We always go to them first!
I ordered it. It came………………………………………………………………………..
Received earlier than expected date and arrived I'm good condition
It was the correct part and works great. My jeep needed a certain cap and it was the right one.
Bought mud flaps for my 2023 Jeep Gladiator rubicon and when I got them they wouldn't fit. They were for an overland. I returned them and I'm waiting for ones that fit my vehicle. Didn't see a place that asked for my model just gladiator jt. Nbd but site was specific.
I am so sorry to hear about that.
If you have any further questions on this product or
Anything else, I would be happy to speak with you.
Amy
EXT 1257
The Black Stainless steel grill insert looks great and will protect my radiator from rocks & such. Fairly easy to install on my 2007 Wrangler.
The product is fantastic. The instructions were poor at best. I still don't have the peddle installed. I can't figure out how to remove the kick panel!
I am sorry to hear that.
If you have product questions, our
Customer service is always happy to help.
Please let me know.
Amy
EXT 1257
I've been ordering from Extreme Terrain for a while when I need jeep part. I always check their prices which seem to be best. Chat is very good so they are responsive
The site was easy to browse and the selections were easy to choose from. Chat help was very informative and very helpful. Prices were competitive and shipping was pretty quick. Definitely will be ordering again in the future
Was nice that they even set up the install. I will buy from them again
Very pleased. Much faster than expected despite coming from a variety of warehouses.
I found here what I was looking for my Jeep. Good products and fast delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am really sorry to hear about your experience.
I looked into your order for you and I see that this has
Since been resolved for you.
I went ahead and sent you an email. Please be on the look out
For that and let me know if you have any questions.
Amy
EXT 1257