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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Customer service was helpful, I got the right parts. Got it within a week, nothing was damaged, and fit perfect in my truck after removing stock intake.
Had a little trouble with my first order getting lost in the mail. Customer service handled it immediately and was very friendly and helpful!
Able to find everything that I need for my Jeep at one location always great parts and great prices just extremely satisfied every time
Ordered lights came in timely matter I didn't know I'd have to splice them in to blinker other than that they we're breezecto put in they are definitely bright
I bought a set of taillights,, loved the look the fit also very easy to Install,, but they was not bright barely tell if you hit brake lights had them
For couple weeks … Extreme Terrain took the return and credited my account. I feel that is great customer service! I've bought from extreme for years now owned many jeeps since 2000! Thanks Extreme Terrain 😊👍
I am frustrated there wasn't an option to "prompt" me to buy brackets that may be needed. Alerting the size and where it would best fit when placing on the hood. Leading myself in the darl. Buying the brackets doesn't make certain you are buying the correct bracket.
Website does not save my info requiring me to add in my first responder credentials every time. Website also more cumbersome to navigate on a phone than App.
Hello Cory,
I apologize for the trouble you are encountering when using the mobile site. I know you are not the only one who misses the app, but don't worry—more will come on that next year, hopefully. Please keep an eye on your email and the website for more news. You can always call in and speak to our sales techs to place your order for you and avoid using the mobile site altogether. As always, if you need anything, please give us a shout!
Allison
Voucher used process is very challenging. I have multiple vouchers earned overtime and rarely if ever can I get them to load when I'm purchasing. Just happened again.
Hey Mike,
Thank you for providing your feedback on the voucher, which we refer to as the promotional credit process. I apologize for the trouble you encountered at checkout while trying to apply them to your purchase. I have sent you an email with more details about the issues you experienced, as this is something we have been improving and are continually monitoring on our website. Please feel free to get back to me at your earliest convenience.
Thank you,
Allison
Anthony was amazing with the knowledge on the parts I was needing. Highly recommend.! High five to him…..
Great as always. Easy to navigate their website. When you call everyone professional. This is the only place I get all my 2002 Jeep Sport Wrangler.
Product arrived earlier than expected. Great service. Will order from again.
I have bought multiple things for my jeep wrangler from here, some I haven't been able to put on yet (lack of time) but everything has been what I needed and worked as it should and the customer service was extremely helpful when I couldn't find the right part that I was looking for
You probably should not ask me to review my order the same day you tell me it will be delayed a month. Your system should nit ask for reviews until the irder has been delivered. There is no way to review something that has not been received.
Tyler C was great in assisting me in this purchase and even applied a best prices discount that helped me save. I've always used extreme terrain due to the quality of parts and service and plan to suggest to friends as well.
My review has two layers. 1 I was pretty upset when the box I received did not resemble the picture of the clutch shown when I made the order. I'll never see the purple on the exedy clutch so it doesn't matter but it was concerning when it didn't look exactly like what I ordered and came stainless with no purple finish. Secondly the box was very damaged. The entire pressure plate was hanging out of the box when I received & to make things even better the pilot bearing was missing from my clutch kit resulting in additional costs added to my bill at the mechanic shop because now I have to purchase a bearing, that I should have had if the box wasn't gaping open. All in all not very pleased. I hope that after install I would have more positive things to say.
Hello DJ,
I apologize that the Clutch Kit did not resemble the photo we have online and for the box arriving damaged. I also apologize for the missing plot bearing. I completely understand your frustration, and I assure you this is not the level of service we wish to provide. I have emailed you requesting a little more information, and I will pass this along to the Fulfilment team to properly investigate and ensure this does not occur again in the future. I hope to hear from you soon.
Allison
Good products, fast shipping, and the website is easy to use. However I did call sales support to help me get all the parts I needed for my project. Didn't want any missing parts to stall my work. He was very helpful.
Excellent experience! James Hills was knowledgeable and professional. The part I needed for the Jeep was available right away, and the service was smooth and efficient. He also got our shop (Central FL Hybrid & EV Auto Repair) into your system without any issues. I look forward to building a strong business connection in the future. Definitely recommend!
I'm a first time Jeep owner and there are things that must be done to bring it to what I want. These guys got the stuff, I can't stay away long I start jonesin'.
This is by far the worst cold air intake I've ever had. Sensor broke because the gasket was too small. Had to force the filter on as there was no room. The clamps that came with it stripped the heads under little pressure
Hey Michael,
I'm sorry that the Cold Air Intake did not fit properly and for the inconvenience caused by the installation trouble. I see you have spoken to customer service, and they have issued you a return authorization. Your RMA was emailed to you on 10/20. I went ahead and waived your return tag fee of $10 for the trouble. If you need anything else, please feel free to reach out to us.
Allison
Install is above average in difficulty but not outside a normal person's capability. Steps function well and overall I really like them. Not 5 star because one of the 4 motors worked in reverse. Had to disassemble connector and reverse wires.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monica,
I apologize if it wasn't clear on the website which brackets would work with the light bar you purchased. If you scroll just underneath the item and the pictures, we list "frequently bought together," which suggests the brackets or installation items that most customers choose to buy for each product. You can also review the Questions & Answers section under the description and what's in the box. As always, if you are still unsure, do not hesitate to contact us via chat or phone, and our Sales Techs will be happy to guide you in the right direction. If you need anything else, please do not hesitate to reach out.
Thank you,
Allison