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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I have ordered several different items for my Jeep Gladiator over the last couple of months. They have been quick to deliver and i have had no problems with the products.
They always seem to be the ones who have what i want for my Gladiator.
Bought these tail lights less then 2 years ago and got told I had no warranty yet if I would have bought them in January I would of had a 3 year warranty. So I had to buy another set to fix my Jeep. Thanks for nothing.
This was my first time doing any mod on my jeep and I'm glad I started with the grill. It was easy enough to do by myself and looks amazing on my jeep! I couldn't be happier!
Easy to install. Fits snug between the seats. Good idea to zip tie your seat belt buckles up while you slide in it to keep from having to fish them through later.
The first set you sent me were for a 2024 Tacoma, but you admitted your mistake and sent me New steps for My truck 2023 Tacoma. These have two anchor nuts that have bad threads that caused the bolt to cross thread. We tried to get the bolt out, it took grinding a pair of vice grips thin enough to get between the mount and step. I called your customer service number and got crap. I'm taking the step to a machine shop Monday morning and getting the anchor nuts replaced I hope.
Hey Tom,
I apologize if the original steps you were sold were incorrect and for any issues you experienced after installing them. I see you have spoken with our Tech team regarding the installation issues with the cross-threading. Unfortunately, it is up to you to have this fixed on the new ones, and I hope you are able to get this done. I have issued you some promotional credit due to the inconvenience, and if you need anything else, please do not hesitate to reach out to us.
Thank you,
Allison
It was easy to find what I was looking for and I was pleasantly surprised to discover that my items were on sale! It was a quick few clicks and I'm waiting for the delivery.
Needed fuel rail due to leak, ended up buying the rail, injectors and PCV boots due to suggestions from site. Great prices and product catalog
I was shipped the incorrect item 4 times, had to ship it back and wait for the correct item each time. Took 2 weeks to finally get the correct item on the 5th delivery and customer service only offered me a laughable amount of store credit for my troubles.
Hello Micah,
I sincerely apologize for the wrong item being shipped and delivered not once, but four times. That is completely unacceptable, and I understand your frustration. This is 100% on us, and I'm so sorry that we fell short with your order. I want to assure you that we are taking the proper actions by addressing the fulfillment team and inspecting the product to avoid this happening again in the future. Due to the inconvenience, I have issued you additional promotional credit to use on a future purchase, either online or over the phone. In the meantime, if you need anything else, please feel free to reach back out to us.
Thank you,
Allison
It looks good on my 21 wrangler but the whole package was missing its nuts and bolts. Had to go out and buy them separately. Check your box before install
Hey Dan,
I apologize if the item was missing the hardware needed for installation. In the future, if this happens, please do not hesitate to reach out to us, as we can submit a hardware request to try to obtain the hardware from the supplier or offer some form of compensation for having to source it locally, as you did. I have issued you promotional credit due to the inconvenience, which you can use for a future purchase online or over the phone. If you need anything else, please feel free to reach out to us.
Thank you,
Allison
Everywhere has basically the same stuff but customer service here gets me every time. You want peace of mind when making a purchase just talk to a rep they will help you out. Cant say enough good things will be back again no question. Thank you XT
Easy to navigate and great pricing. I got what I needed under budget. Hopefully the products are just as good
I bought a used or open box drag link! This link is nothing but garbage! You guys should send a part that is good! Sending parts that can cause an accident is unethical
Hello Martin,
I apologize for the condition of the drag link. I completely understand your frustration and agree with you that this should not have been resold or listed under open box. I have passed this feedback along to that department and also sent you a text message regarding this as well. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
I have ordered several times from Extreme Terrain. Shipping is quick. Customer service is great. They have always taken care of any issues that I have had.
Great one stop shops for all your off-road needs. From off road beginning to fully modded builds they have so many brands in there selection's and great prices.
Called and got a representative in the USA. None of the nonsense overseas. The person was exceptional in all aspects of my purchase. Even followed through with a text message. Amazing
Called to get information on products to make sure they would fit together. Got transfer to a lady and could not get any info from her unless I had order #. Was trying to see if the skid plate from Rock slider worked with the Rock slider power steps on a 2013 Wrangler. Frustrating as hell. Finally the gave up. One of those THTD things ( too hard to do)
Hey Steve,
I'm sorry for the trouble you encountered while contacting us to verify the product and fitment. I understand your frustration, and I'm glad you were able to get the answers you needed. I have also passed along your feedback so we can ensure this does not happen again in the future. If you need anything else, please feel free to let us know.
Thank you,
Allison
Very disappointed with the customer service. Because of distribution center processing debacle in Kansas City and not being able to process any shipments other than manually, your customers sit with no parts to fix their vehicles. The shipping delays to your customers are due your own internal faults but you continue to blame a vendor for not delivering a part for the automated system. Extreme Terrain claims the system broke on Monday but for some reason you could not find the time to automatically send an email to customers to inform them of the shipping delays. We have to call and waste time. Extreme Terrain should overnight all shipments starting today to make this right for your customers. I'm not sure I will return as a customer.
Hello Daniel,
I apologize if the warehouse pulley malfunction affected the delivery of your purchase for the brakes and rotors. I completely understand your frustration. As you can imagine, you were not the only customer affected by this, and we do our best to mitigate and resolve all of the customers' and orders' issues. I apologize if we fell short with you. I see that your order has been successfully canceled, and you have been refunded. I am issuing you promotional credit to use on a future purchase due to the inconvenience, should you choose to do business with us in the future. If you need anything else, please feel free to let us know.
Thank you,
Allison
Every time I order from here I am always satisfied. From the fair prices to the professional shipping and keeping me informed. The open box section where I bought my most recent order is always descriptive and the product is always accurate so there is never any surprises. Thank you Extreme Terrain! I will remain a loyal customer. So how about some discounts lmao!
Ordered a replacement oem front passenger axle for my wrangler, stated it was a direct fit for my specific make and model but the universal was much larger and made contact on the spindle before making a full rotation. Filled out the return for to only have to wait a week for a different one for the same replacement and still had to pay for the difference in cost of $30. Beware that what is advertised may not fit your specific model as listed.
Hello Brandon,
I apologize if the original Dana 30 Front Axle Shaft did not fit properly in your Jeep. I completely understand your frustration and hesitation to believe the website's accuracy regarding fitment. I can assure you that our fitment guide on the website pulls all the information you input regarding your vehicle, but remember that it is technology, and sometimes there could be other factors at play as to why a product doesn't work for you. The best thing to do is to reach out to us, just like you did, and let us assist you in locating the correct product. I see that the replacement that was set up was actually for a completely different Front Axle and is not the same product, nor did it come from the same manufacturer. If you continue to have fitment trouble, I would recommend calling us for further investigation. Regarding the price difference, I was able to price match the new one that was exchanged to your original, so you will receive an email confirmation of the refund amount, and that refund will go back to your original method of payment within 7-10 business days. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
Great experience and fair pricing. Free delivery was the game changer for me. Fast shipping and even over the weekend they shipped my parts.
Extreme Terrain has quite a bit of after-market accessories for Ford Bronco (regardless of badge). The catalog that comes in the mail is my quarterly Bronco Porn where I drool and dream about all the upgrades I'll do as soon as I win the lottery.:-)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
I apologize that your taillights purchased back in December 2023 were not covered under warranty. However, they are correct that the warranty went into effect for products starting January 2024. I apologize that we could not reach a compromise and resolve this for you. I am, however, issuing you promotional credit to use on a future purchase online or over the phone due to the inconvenience. If you need anything else, please feel free to let us know.
Thank you,
Allison