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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I was attempting to order a wench and wench bracket for my Bronco but neither the listing nor the original manufacture website didn't even say if it blocked my factory camera or not. When I called the tech was super helpful, kind, and provided me with the support I needed with no additional pressure. Above and beyond service, as always.
Great website, seems like fast shipping, got notified it shipped, but not in fed ex system yet, hopefully I'll have it by the weekend 😀
Despite all items showed as in stock with around a week delivery time, only 1 leaf spring of two was delivered on time and 33 days to get a spring hanger. All parts received are of great quality, just wish shipping was better reliable.
So far my experience has not been good, just receiving advertising. But no information on my actual purchase. Not a good experience so far.
I have purchased several parts: Bumpers, Rock sliders, Fenders, Wheels and tires and more. Everything is great quality and very affordable oin comparison to others. Great support. I use Extreme terrain for everything and anything I want or need for my Jeep.
Bought a front Adams driveshaft and came back for the rear because of the great service from the previous order. Ashley needs employee of the month, her own parking spot up front, 3 paid days off, a raise and an ice cream sandwich.
We purchased new headlights for our 2012 Tundra and had a great experience from start to finish. We even went back for additional items, including speakers and some interior upgrades. Extreme Terrain's website is incredibly easy to navigate, and their tech team is always ready with helpful answers. Highly recommend!
The salesman who picked up the phone was a take charge kind of guy. He was friendly and knew his equipment. He helped me make a good choice, and it arrived today. I already have it installed. The cover is sturdy and seems to be good quality.
Have not received the item yet so can only comment on purchase. Ordered and paid for item with no issues. Waiting for delivery.
I was told my Wrangler wouldn't pass state inspection unless I replaced the fuel tank skid plate and retaining straps. The tech at Mr Tire, in Latrobe, Pa, pointed out the necessary parts on your website. I immediately ordered the parts. When they arrived, that same technician told me I'd ordered the wrong parts, even though he'd selected the parts on your website and stood by as I placed the order. Frustrated, I took my vehicle to another state inspection facility. My Jeep passed inspection just fine. So, why the one Star? It's because I cannot return the parts to your company.
Hello Art,
I apologize that you were unable to return the products to us. I have sent you a follow-up email requesting the order information, and I would be more than happy to look into this for you to see if we can turn your experience around. I look forward to working with you.
Thank you,
Allison
Horrible wait time. Ordered a skid and took like a month before emailing the company to ask where my skid was, afterwards they took another couple weeks or so and then finally shipped it
Hello Octavio,
I apologize for the delay with your replacement skid plate. I see that the original shipment was damaged in transit and returned to sender. We then started the replacement process for you. What seemed to delay it was the investigation for lost and damaged items, which used to take a full three business days. After that, the replacement is released and processed for shipping. I apologize for the delay again and can assure you that we have taken steps to improve our lost and damaged process to prevent delays in our customers' replacements being shipped. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
Had not been able to find door storage to replace the crappy netting Jeep is still using. I have electric seats so most are incompatible. The slim line storage inserts were perfect
I ordered the wrong lift kit for my tacoma. Never opened the shipping box. Customer service asked for so many pictures! I had to open it and then pay a resocking fee. After the return was approved, the return authorization for was never sent as the representative instructed. Giving it another chance! I really like the merch...
Hello Jaime,
I apologize if you had trouble processing a return in the past. In the future, customer service can guide you through the return process. For items that are never opened, don't feel pressured to open them and take photos of the products; just snap some shots of the box and submit those. After the photos are submitted, you will normally get your return request approved, and the return label will be emailed to you. I'm happy to see that you did not let this spoil your experience and that you came back to us. If you need anything else, please feel free to reach out to us.
Thank you,
Allison
In the description it said one date for arrival and at check out it was a later one. That was disappointing. Needed it earlier as stated. Ordered anyways good price.
Hey Jay,
I apologize if the date changed once you started the checkout process. Once the item is added to your cart and you begin the checkout process, the shipping options will reflect the most accurate delivery date since you have provided your full shipping address, allowing us to measure the exact distance. Additionally, depending on when you added the item to your cart, the warehouse cut-off times will be taken into account to determine when it will actually leave the facility.
Either way, I'm glad you made the purchase and were able to wait those extra few days. If you need anything else, please feel free to let us know.
Thank you,
Allison
I enjoy using Extreme Terrain for my Rubicon needs. One can always find something here you didn't know you needed until you saw it. Their staff are super helpful, friendly and professional when I've needed information or assistance. I wish they offered free shipping on purchases over a certain limit but I guess that would be wrapped back into their prices. A few items seem pretty pricey, particularly the Jerry can holder, but the rest of the items seem comparable with other retailers.
I realize that not every ET customer can have this experience but having a distribution facility in the area that's open on Sunday is amazing. This is the second time in a few months where I 've ordered, picked the item up and have it installed in the same day. Always happy with Extreme Terrain.
Wanted to find out about some parts for my husband's jeep for his Christmas present. Dylin R. Was so polite, professional, and such a big help.
I have ordered several different items for my Jeep Gladiator over the last couple of months. They have been quick to deliver and i have had no problems with the products.
They always seem to be the ones who have what i want for my Gladiator.
Bought these tail lights less then 2 years ago and got told I had no warranty yet if I would have bought them in January I would of had a 3 year warranty. So I had to buy another set to fix my Jeep. Thanks for nothing.
Hello John,
I apologize that your taillights purchased back in December 2023 were not covered under warranty. However, they are correct that the warranty went into effect for products starting January 2024. I apologize that we could not reach a compromise and resolve this for you. I am, however, issuing you promotional credit to use on a future purchase online or over the phone due to the inconvenience. If you need anything else, please feel free to let us know.
Thank you,
Allison
This was my first time doing any mod on my jeep and I'm glad I started with the grill. It was easy enough to do by myself and looks amazing on my jeep! I couldn't be happier!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello George,
I apologize that you did not receive any information regarding your order. We are currently auditing this issue, and it appears that your FedEx shipping label was emailed on 10/31. You contacted us on the same day asking where the order was. I apologize for the inconvenience of not receiving your tracking information. For future reference you can use our customer portal which is orders.extremeterrain.com you can locate tracking, estimated ship dates and much more. I am sending you a follow-up email to ask additional questions, and if you need anything else, please feel free to let us know.
Thank you,
Allison