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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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My brand new Wrangler didn't come with the step racks and I didn't want to spend $700 through the dealership. I purchased these specifically because they had the OEM look and not some random after market style. They fit/look perfectly and were super easy to set up.
Fast shipping and great products. Easy to track orders of multiple items
The ordering process was pleasant enough. Waiting to see if I'm getting what I asked for at the price that we agreed upon.
Was trying to order wheel adapters and ordered spacers instead
For the most part finding products I wanted and ordering was easy. I'm disappointed that inside the box was a catalog for a jeep TJ and YJ... someone didn't pay attention to the fact that my info reflects that I own a JK...
Good, the product was as advertised and received in a timely matter
I have placed several orders through Extreme Terrain and it's one of the easiest sites to navigate which makes the whole process effortless. Everything is very well detailed. Extreme Terrain is certainly my "go to" for all my Jeep mods.
I will repeat here that the paper instructions are difficult to use. The video is step by step and we were done in an hour.
Ordered my articles and rec them in a timely manner.
The item arrived as described with no dents or scratches. All of the listed hardware was complete and installed with no issues. Overall I was pleased with the product and service.
Excelente todo, fue muy rápido, concreto, loa recomiendo
It was very easy to install. I received it faster than I thought. Thank you
Great products offerings. Easy to view/sort and order.
There was a problem with the shipping of my order. The customer service representative was outstanding. She straightened out the problem in under eight minutes! Excellent experience
Excellent customer service! Great part selection for my Rubicon
I paid 400 for seat covers and they sent the wrong ones and then argued and said they were right, then took 4 days not 48 hours to approve the return and also offered to let me keep them and do partial refund of 45 and absolutely no warranty on product after that.
I am very sorry to learn about your experience with your seat covers. I have reviewed your order and I see that you have returned them for a full refund. I have left you a voicemail because I wanted to personally apologize to you after reading your feedback. That is not at all the experience we want you to have and I am hoping that you will contact me back so we can discuss your purchase and we can make this right for you. I hope to hear from you.
Amy
EXT 1257
Came with in 2 days, pause, also very fast shipping
Was an overall easy experience and quick to install and sounds great I love it
Great online shopping experience. Looking forward to the install.
The Mammoth wheels look great on my 98 Jeep Cherokee xj. What a difference they make compared to the cheap steel wheels I'd been riding around on. Thanks for such an excellent product.
2000 TJ wrangler. It's used primarily on a cattle ranch, is not used for play or sport. Seats and brackets showed up here in only a few days. Installation was pretty straightforward. They went in much easier then the originals came out … they feel firm and ride great. Will do business with again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out about your catalog and for your purchase of your headlights and fog lights.
I can request a new catalog to be sent out for you.
Please feel free to reach out if you'd like to discuss your experience.
I would be happy to speak with you and answer any questions that you may have.
Amy
EXT 1257