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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Great price and great car for a quick trip to the city and back to airport for Birthday celebration :)
I have written literally 2-3 reviews my whole life. This experience was absolutely one of the worst I have had, so I wouldn't be doing my due diligence if I didn't warn people.
Prior to my trip I made an online booking which included prepayment of $300, with $45 leftover to be paid upon picking up the car.
When we arrived at AddCar (the rental company) in Orlando airport, they denied having received the prepayment through economybooking. Furthermore, they wanted to charge us an additional $585 in fees and mandatory insurance, as well as a $200 security deposit.
In all our years of renting cars we have NEVER been required to purchase insurance as our own insurance has coverage already.
We got economybooking representative on the phone to speak with Addcar agent, who refused to do so. As a result, spent hours dealing with this fiasco late evening after a long travel day with no resolution. We were not about to pay triple the original online price, so we canceled with them and went to Enterprise instead. Was able to get a car hassle free for $200 However we wasted $300 on this company that we are unable to get back. We requested for refund but their response was that we did not cancel prior to pick-up time, completely ignoring the fact that the entire problem occurred at pick-up!
After this nightmare, I will only use reputable American companies. Clearly economybooking and their affiliated rental companies are taking advantage of foreign tourists/ people who don't know how things work in the US and they need to be reported and shut down.
Do not use this 3rd party company to book your hire car. Their Full Coverage & Roadside Assistance option was worthless at the rental car counter, we had to pay for it again to get any coverage. When we asked for a refund, they refused. What looks like great pricing is not avoid this company, worst rental car experience we have ever had!
Hello Jon,
My name is Alex and I'm part of the Community Relations team at EconomyBookings.We sincerely regret any confusion or inconvenience regarding relating to your experience. We strive to provide clear information regarding additional services, such as insurance, during the booking process. It's important to verify with the rental company about their specific insurance requirements. It sounds frustrating, especially with the unexpected charges and delays. I understand that this situation fell short of your expectations. If you would like to discuss this further or seek assistance, please consider reaching out to our Customer Service or Help Center on our website.
Kind regards,
From your team@ EconomyBookings
They offer free cancellation - but when I needed to cancel they did not refund my money, but put it into a "E-wallet" and tell me I have two years to use it.
Hello Daniel,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We apologize for any inconvenience you have experienced with using your E-Wallet or withdrawing your funds. To provide the personalized assistance necessary to resolve this swiftly, please contact our Help Center directly, including your account and booking details. Our team is ready to help clarify and expedite the solution.
Kind regards,
From your team@ EconomyBookings
Big scam, do not use them along with the other names they go by, Zizgo, nextcar, etc.
Booked a car from MIA, went to there off site airport from a shuttle, and they required unrealistic requirements to use your own insurance, so they make you use there insurance that is completed overpriced, along with the toll fee requirements. Not worth it, go with a reputable company
Hello Mark,
My name is Alex and I'm part of the Community Relations team at EconomyBookings.We sincerely regret any confusion or inconvenience regarding relating to your experience. We strive to provide clear information regarding additional services, such as insurance, during the booking process. It's important to verify with the rental company about their specific insurance requirements. It sounds frustrating, especially with the unexpected charges and delays. I understand that this situation fell short of your expectations. If you would like to discuss this further or seek assistance, please consider reaching out to our Customer Service or Help Center on our website.
Kind regards,
From your team@ EconomyBookings
Fully paid for a 9 day car rental. Arrived on time with all documents, but did not get a car. Their reason: "You need a flight ticket". This requirement was not stated when I paid for this booking.
Additionally, EconomyBookings refuses to refund - even after the rental desk itself proposes for EconomyBookings to refund me.
Hence EconomyBookings appears to intentionally obfuscates, in order to pocket payments from customers (that are 100% profit for them).
Hello Danny,
My name is Alex and I am part of the Community Relations team at EconomyBookings. Unfortunately, based on the Terms and Conditions accepted at the time of booking, at the airport locations sometimes air tickets or return tickets may be required or are mandatory, refund cannot be issued if it was stated. According to policy '' Failure to bring all necessary documentation requested by the Supplier considers as - no show,'' any compensations cannot be issued in this event.
For any further questions or if you wish to clarify your case in more detail, we kindly encourage you to contact our Customer Support Team directly at our website.
Kind regards,
From your team@ EconomyBookings
Got a great price for a great car Rental, was easy with little to no hassles. Would use Economy Bookings again!
It was cheaper going through economy bookings than the rental place. It was easy to do and didn't take long
These guys are crooks and they display a very low price to get you excited, then ask for your credit card, and when you do put the card in, they charge you two times as much and when you contact them they say, no refund@@@@@@BUYER BEWARE@@ DO NOT USE THESE $#*!S
Hello Joe,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. Unfortunately, we could not locate your booking or complaint based on the information provided. To ensure we can assist you accurately, please reach out to us directly via Help Center on our website with your booking reference or further identification details, so our Support Department will get with you in touch. We are committed to addressing legitimate concerns promptly.
Best regards,
From your team@ EconomyBookings
Prices are correct
The website is very easy to use
Unfortunately no modification possible if you want to change thé pickup hour for exemple
You have to cancel and redo the booking, then the price is not guaranteed
Hello,
My name is Alex and I am part of the Community Relations team at EconomyBookings. We are sorry to hear that you are experiencing difficulties with modifying your booking. Due to system limitations between our platform and our rental partners, we are currently unable to make direct changes to an existing reservation.
The only available solution is to cancel the current booking and place a new one. Please note that if a cancellation is made less than 48 hours before the scheduled pick-up time, the booking may become non-refundable, as outlined in our Terms and Conditions.
For further assistance, we kindly encourage you to reach out to our Customer Support Team or visit the Help Center on our website.
Kind regards,
From your team@ EconomyBookings
They stole my money by refusing to rent me the car because my return ticket was one month later
One month of rental free for them
It's a scam
Hello Sacha,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We are genuinely sorry to hear about your experience and would like to investigate your concerns immediately. We take feedback seriously and aim to resolve such issues with transparency and urgency. To allow us to thoroughly assist you and address your specific concerns, please contact our Customer Service directly through Help Center at our website, referencing your booking details.
Respectfully,
From your team@ EconomyBookings
I booked through Economybookings.com and ended up stranded with my family of six (including small children) because our flight was delayed and the rental office they chose (Priceless Car Rental) was closed. There was no shuttle service or staff available to help, and we had no choice but to rent elsewhere—at additional cost. Despite explaining the situation, Economybookings.com refused to provide any refund or acceptable resolution. Their rigid policies and lack of empathy made a stressful travel situation even worse. I would never recommend them to anyone.
Hello Anthony,
My name is Alex and I am part of the Community Relations team at EconomyBookings. We sincerely regret the inconvenience caused by circumstances affecting your travel plans. According to the Terms and Conditions accepted at the time of booking,'' Flight delays and cancellations are out of our control, so unfortunately we cannot take any responsibility for any problems or costs caused by them''
We sincerely apologize, but we cannot guarantee that the car rental company will hold a car for you as well failure to collect a car at the date and time provided unfortunately states as no show, a refund cannot be issued in cases classified as a no-show.
If you believe additional context should be reviewed or have further questions, please do not hesitate to contact our Customer Support Team directly via our website.
Respectfully,
From your team@ EconomyBookings
I had to cancel my reservation and the full coverage protection which was refundable before 24 hours of car rental but they charged me the full amount with no excuse l!
They just stole my money even though due to terms and conditions I should have taken my money back.
Hello,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We deeply regret any misunderstanding or inconvenience caused by Terms and Conditions regarding cancellation policy. To ensure clarity and fully address your concerns, we kindly ask you to reach out directly our Customer Service or Help Center on our website with your booking reference. Our team will review your situation thoroughly and assist you accordingly.
Respectfully,
From your team@ EconomyBookings
שכרתי רכב ואן 9 מקומות באמצעות האינטרנט בחודש דצמבר 2024 באתר של חברת ECONOMY BOOKINGS, כאשר עוד הייתי בישראל, שהיה צריך להינתן לי במשרדי חברת ENTERPRISE באחד הסניפים במינכן. כאשר הגעתי למשרד במינכן לא היה להם רכב כזה ולאחר שגרמו לנו להמתין שעות רבות ולקלקל את טיולנו בשל כך הם לא הצליחו לסדר זאת ונאלצנו לשכור רכב בחברה אחרת ב- 22/12/2024 אני פונה בתלונה מפורטת הכוללת מסמכים לחברת ECONOMY BOOKINGS ומקבל מהם רק תשובות גנריות שהם בודקים את המקרה ואין להם תשובה. בקיצור נראה שהחברה לא מתייחסת ללקוחותיה היטב. אם מישהו התנסה בכך אשמח לדעת למי אפשר לפנות בחברה שהינו אחראי ויוכל לזרז טיפול. או לחילופין מה כתובת המשרד כדי שאוכל להגיש תביעה משפטית נגדם.
נראה לי אבסורד שחברה גדולה כזאת נותנת שירות כה גרוע.
דוד דולה - *******399
This company is a complete rip off. DO NOT USE they will steal from you, I ordered a car 24 hours prior to pick up. When I went to the rental agency (Hertz) they knew nothing about my reservation and the vehicle (7 passenger) was not available. I had a large party and needed the larger passenger auto. All SOLD OUT, I reached out to Economy Bookings within an hour to resource with a different agency or cancel. I couldn't talk to anyone, all I could do is email. All they kept insisting was that I didn't give then 48 hours notice. I couldn't, I ordered 24hours prior to pick up. In the end they refused to resource and refused to cancel. Thieves,
Hello Michael,
My name is Alex and I am part of the Community Relations team at EconomyBookings. After reviewing your case, I see that you booked a car in one place but wanted to transfer it to different location. We are sorry to hear that you experienced difficulties with modifying your booking. Due to system limitations between our platform and our rental partners, we are currently unable to make direct changes to an existing reservation.
The only available solution was to cancel the current booking and place a new one. Please note that if a cancellation is made less than 48 hours before the scheduled pick-up time, the booking may become non-refundable, as outlined in our Terms and Conditions.
For further assistance, we kindly encourage you to reach out to our Customer Support Team or visit the Help Center on our website.
Kind regards,
From your team@ EconomyBookings
I reserved a car for June in mid January and less then two weeks later cancelled and ended up with a credit towards a future rental. I never saw anywhere on the site that I would not get my money back (Im sure it's in micro print somewhere at the bottom of the site) but the site does clearly states you can cancel anytime so I assumed (my mistake). I could understand if it was closer to the trip time since this could affect there rental season for mid summer but come on! 5 months before doesn't affect anything for them. So now I'm stuck with a 400.00 dollar credit. Since I haven't rented a car since 2003 I can't see me using this in the near future. Maybe I can put the credit in my will for my kids. If I use my credit I surely will never use this booking site again.
Hello Robyn,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We apologize for any inconvenience you have experienced with using your E-Wallet or withdrawing your funds. To provide the personalized assistance necessary to resolve this swiftly, please contact our Help Center directly, including your account and booking details. Our team is ready to help clarify and expedite the solution.
Kind regards,
From your team@ EconomyBookings
The car service was spectacular. The Kia Solute achieved above expectation. Completely Reliable for the long drive across the country. Very econonical in gas and comfotable interior.
Hello Cesar,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We are delighted to hear about your positive experience with us! Thank you for sharing your feedback—it motivates our team to continue providing excellent service. Should you need assistance in the future, please do not hesitate to contact us. We look forward to serving you again soon!
Warm regards,
From your team@ EconomyBookings
They do not disclose the full and detailed cancellation until after purchase. They will only refund to an E-Wallet for credit used for future booking with them and them only. But, they promote 100% full refund until 48 hours before pickup. Bait and switch, con artists.
Hello Paul,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We apologize for any inconvenience you have experienced with using your E-Wallet or withdrawing your funds. To provide the personalized assistance necessary to resolve this swiftly, please contact our Help Center directly, including your account and booking details. Our team is ready to help clarify and expedite the solution.
Kind regards,
From your team@ EconomyBookings
Recently booked a car rental through EconomyBookings with Thrifty Car Rental at Jacksonville, Florida airport. Upon arrival, I was denied the vehicle because I didn't have a physical credit card, even though I provided a valid foreign passport. The booking was paid for using a debit card, and the confirmation email did not clearly state that failure to meet this credit card requirement would result in forfeiting the payment.
Despite this oversight on their part, I was not refunded, leaving me with no car and a significant financial loss. Customer support was unhelpful and did not take responsibility for the poor communication regarding such a critical requirement.
This experience was deeply frustrating and felt like a breach of trust. I strongly urge EconomyBookings to improve their transparency and clarify all terms in their communication to avoid such issues in the future. I cannot recommend this service and will not be using it again.
Hello Giorgi,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. I’m sorry to hear about the issue with the credit card at the rental desk—it’s understandable how inconvenient that must have been. Rental companies do require a physical credit card in the main driver’s name, and this information is typically shared during the booking process. If there was any misunderstanding, we truly regret the confusion. To help us look into this further, please reach out to our Customer Service or Help Center on our website, making sure to include your booking number and a brief summary of what happened. We're committed to resolving this as swiftly as we can.
King Regards,
From your team@ EconomyBookings
Terrible Experience with EconomyBookings – Do Not Recommend!
I had an extremely disappointing experience with EconomyBookings. I booked a car rental, but when I arrived to pick up the car, the rental office was already closed—even though I had confirmed the hours of operation beforehand. Despite arriving within the time frame, they refused to provide me with a vehicle, and worst of all, they kept my money.
It's incredibly frustrating and unprofessional that they couldn't accommodate me, and they didn't offer any solutions or refunds. I ended up stranded without a car, and they completely ignored my concerns.
If you're considering booking with them, beware—they don't seem to care about customer service or ensuring that their policies are actually followed. I will never use their services again and would recommend avoiding them at all costs.
1/5 stars – I wish I could give them zero.
Hello Joseph,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. Unfortunately, we could not locate your booking or complaint based on the information provided. To ensure we can assist you accurately, please reach out to us directly via Help Center on our website with your booking reference or further identification details, so our Support Department will get with you in touch. We are committed to addressing legitimate concerns promptly.
Best regards,
From your team@ EconomyBookings
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yidi,
My name is Alex and I'm part of the Community Relations team at EconomyBookings. We deeply regret any misunderstanding or inconvenience caused by Terms and Conditions regarding cancellation policy. To ensure clarity and fully address your concerns, we kindly ask you to reach out directly our Customer Service or Help Center on our website with your booking reference. Our team will review your situation thoroughly and assist you accordingly.
Respectfully,
From your team@ EconomyBookings