They chance the valeu of location in my credit card, be carefull...
My experience and interaction with Economy Bookings below.
Hi there,
I previously booked a rental car from Thrifty rental through Economy Bookings at Chicago O'Hare Airport on the 22nd of September (Booking B*******).
This rental was successful and at no point did they tell me that they would not accept my debit card but instead said they would take a $500 holding deposit from my debit card in order to complete the rental.
I then had another booking through Economy Bookings but this time at Fort Lauderdale Airport and when I presented my debit card they flat out refused to take my debit card and provide me with the rental car by taking a $500 holding deposit like they did from their branch in Chicago.
I then read through ALL of the fine print of the Economy Bookings voucher for my rental from Thrifty in Fort Lauderdale and in very fine print near the bottom I saw that it said they would only accept credit cards.
With that said I understand that the T's and C's stated that it had to be a credit card but because I had no issues with the exact same rental company just 9 days ago in another state I did not expect to have this issue today when I went to collect my new rental car from Thrifty.
For this reason I would like to please request a full refund for the amount of €994.92 for the car rental (Booking B*******) that I was refused by Thrifty due to them deciding that they would accept a debit card in Chicago but not accept a debit card in Fort Lauderdale.
Your understanding in this matter would be highly appreciated.
I look forward to your favorable response.
Many thanks,
Joe Cattaneo
Dear Mr. Cattaneo,
Thank you for booking through Economybooking.com
We're sorry to hear you couldn't pick up your hire car.
You did not inform us about the cancellation of your booking prior to your pickup.
You failed to pick the car up at the arranged time and date.
You failed to provide the documentation that is required to pick the car up.
You failed to provide a credit card with enough available funds and with the main driver's name printed on it.
If you were blacklisted by the car rental company.
Unfortunately, because we didn't know that you weren't going to pick the car up, we cannot give you a refund.
As well information regarding was available during booking process, as well in your voucher:
https://www.economybookings.com/en/voucher/Qjk0MDYzOTAyfGpvZS5jYXR0YW5lb0BnbWFpbC5jb20=
When you complete the reservation, you have read, understood, and agreed to the Cancellation and Non-refundable Policy disclosed during the process of booking, therefore, you accepted and agreed to the transaction, made the reservation and received confirmation.
We're sorry you couldn't enjoy your rental this time, and we do hope that your experience hasn't put you off.
Best Regards, Anna
Hi Anna,
Note the following:
- How can I inform you about a cancelation of my rental car when I had no intention of canceling my booking? The rental car company refused to give me the rental car that I paid your company €994.92 for.
- I was there at the exact pickup time and date. You can call the rental car company and they will tell you exactly when I tried to collect the car.
- I provided the rental car company with ALL of the necessary documentation. Just like I did 10 days prior when I collected a different car from their branch in Chicago and they had NO issues giving me the rental car then.
Further to this, I provided them with my debit card which had my name on it and +/-€10 000 available in my cheque account which is linked to my debit card which would have covered way more than they needed, AGAIN, I used this debit card at a Thrifty branch in Chicago and they happily gave me the rental vehicle that I booked through your company just 10 days prior.
Now, Thrifty made it clear that they would not be receiving any of the money that I paid because they did not allow me to pick the car up, which means that Economy Bookings has essentially TAKEN €994.92 from me and given me absolutely nothing in return for it and you are telling me that you won't even consider giving me a refund because "we didn't know that you weren't going to pick the car up".
If your company is serious about keeping its clients happy and having them return and not sharing their negative experiences on social platforms and websites which is exactly what I am going to do if I do not receive at least a refund minus a minimal penalty admin fee for your company's time and effort to process the refund, then I would appreciate you taking the necessary steps and reversing your decision so as to keep me as a loyal customer and to not have your poor service and decisions displayed for other potential customers to see.
I look forward to a favorable response.
Regards,
Joe Cattaneo
Hello Joe,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Excelente Service!
CANCELLED and they still KEPT MOST OF MY MONEY. TOTAL $233, REFUND $70! How is this RIGHT? BEWARE!
Stay away, unless you’re sure you’re going to get the car. And i also read that you have to read fine print carefully, from another user.
none
Hello Tami,
Thank you for your feedback. We are sorry to hear about your experience. Should you have any questions or if there's anything we can help you with, please contact our Customer Support Team at [email protected].
Best Regards,
Support Team
Extra charge after i booked INCLUDED CDW from 650 dollar at Thriftys carrental Aruba.
Terrible service dont book them
Hello Roland,
Thank you for bringing this to our attention. We are sorry to hear that you had a negative experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.
Super nette Mitarbeiten und hervorragender Service. Ich bin mehr als zufrieden und würde immer wieder ein Auto dort mieten.
Eine sehr gute Autovermietung mit freundlichen und kompetenten Mitarbeitern, die mir einen optimalen Service geboten haben
Top Autovermietung. Nette Mitarbeiter/-innen und Service. Bin sehr zufrieden und miete gerne wieder an!
War mega zufrieden, sehr, sehr nettes Team, komme wieder keine Frage
EconomyBookings...
Top Automietung stelle in Essen, Immer Freundlich, immer effizient. Und Pünktlich das seit/ Danke liebe EconomyBookings Team
Dear Antonio,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience.
To better assist you, we kindly request that you fill out the dedicated form on our website in the Help Center section. Please provide your booking number and a detailed description of the problems you encountered during your rental. This will enable us to thoroughly investigate your case.
We appreciate your understanding.
Best regards,
EconomyBookings.com