Europcar GreeceReviews 1,210

Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks

UPDATE: These con artists keep replying avoiding to address the elephant in the room. My card gave me back the money they tried to charge me when I reported them for fraud, thus proving my claim. The rest is riff raff because they don't know what to say.

If this outfit steals your money claiming you were late, even though you booked with your flight number, claim it from your card. That's what I did successfully, as these people are SCAM ARTISTS.

I repeat, they are running SCAMS.

DO NOT BOOK WITH THEM, and if you have, cancel the booking now and book with someone else. You will still save a ton of money.

The car i received (nissan Juke) was not the car i ordered and paid (Jeep Renegade). There was no other option then to accept the Nissan. I paid €400,- more to have a bigger car (for my family and luggage) and didn't get any refund.

Car and service were great but the confirmation process of early collection could be improved or made easier online.

Finding Europcar on the Airport Heraklion was a little bit difficult, but after calling the number on our reservation-letter, it was very easy.
Someone from Europcar brought us to the office from Europcar, where we signed some documents and got our car - this took about 30-45 Minutes.
Everything was perfect, the car was totally ok (we got a Mitsubishi Spacestar, wich is a little bit small/low for greek streets).
On the last day, we thought it would take much longer to return our car, like on the first day, but we were finished in about 10 Minutes and someone from Europcar brought us back to the Airport.

Everything was perfect!

Euro 75 late arrival chg. When a lot of UK flights arrive after 2100 airport carhire desks should reflect this. Fortunately phoned from baggage hall at 2150! Alternative was a Euro 60 taxi to hotel then return by taxi following day. Next time will arrange carhire locally.

Everything went well. Car was in good condition, service was great

Great friendly service from pick-up to drop off. We were picked up from the airport and then dropped off, staff were very helpful with our luggage

The car was brand new and reliable (Peugeot 208 diesel).
A pick up service was offered (for 15' walking distance) which was fast and uncomplicated.
The car seat ordered was of poor quality and not isofix (compromised safety).

The checkout time was unbelievably long. I had reserved my car online, and when I approached the rental counter at the Athens airport there were 6 customers in front of me and there were two agents working at the counter. After an HOUR and fifteen minutes I had my papers to go retrieve the car. What astounded me was the inefficient repetition - most of the questions I was asked by the friendly rental agent were part of my Europcar profile. I believe the system was slow, because entering the redundant items like my e-mail address etc., took 3 - 4 minutes per entry. Once the paperwork was complete, receiving the actual car took another 20 minutes. Due to the lengthy checkout process, we had to travel to our destination in darkness, and on small winding Greek roads I did not find it safe. The car, a Nissan Mitra, was excellent - clean, excellent condition and very low fuel consumption. Returning the car was a reasonably quick process.

Friendly Personal. Car in good condition. Easy to find.

Our experience with Europcar was excellent. They were very helpful and did everything they could to help us and very good customer service.
Our problem was with carjet.com who we rented the car through who in no way helped us or did any kind of customer service.
We recommend Europcar. But warn everyone to handle through carjet.

Friendly staff at the counter
Easy and quick introduction
No paperwork - everything can be signed digitally
Good service overall

Amazing staff at the local office in Heraclio, Crete - a huge shoutout to Niko - a full digital an paperless experience & a car in top condition.
Totally positive experience!