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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Es hat alles sehr gut geklappt. Freundliches und sehr hilfsbereites Personal! Bei der Abholung und Abgabe des Fahrzeugs schnelle und freundliche Bearbeitung. Europcar kann und werde ich weiter empfehlen! Vielen Dank!
When picking up the car, it took to long. First, there was no Agent available and second, I was wondering, why all the personal data were entered again from the agent despite a prebooking. This process can be improved and Shoulder be easier. The car itself was ok, clean, and Return was also easy and fast including shuttle transfer
Dear Ulrike D.
We appreciate you bringing this to our attention.
Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.
Because of this, we provide additional customer service training to our teams.
Concerning the question of why personal data is retained by our colleague despite your reservations, we hereby inform you that our company fully complies with GDPR rules.
Regards.
The Customer Service Team
Very professional treatment and an excellent service at all stages of our interaction.
Dear Manolis
We appreciate your time in rating us. Europcar Greece values your opinion. We are dedicated to creating positive travel experiences for our customers, which is very important to us.
We look forward to serving you again soon.
Customer service department
Despite all the efforts from the Europcar employees to give the best to the customers, It makes no sense that Europcar do not have an place inside of the Athens airport, and it is outside, away from it, in a old bus, changed to be temporary an reception.
Dear Luis,
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We do understand your point about the branch in the airport arrival and we are so happy to announce that our counter in the Airport of Athens will be open in June '22
We will be happy to serve you on your next trip from our brand new airport counter.
Regards
The customer service team
I'm very satisfied with the service and quality with Europcar.
Dear Steven
Thank you for writing about Europcar Greece, we really appreciate it. Our customers are our top priority.
We hope to see you again soon.
Regards.
The Customer Service Team
Flawless, fair price, excellent location, brand-new car
Dear Jeff,
Thank you for sharing your thoughts regarding Europcar Greece. We greatly appreciate your time. Customer satisfaction is of the utmost importance to us.
We hope to see you again soon.
Regards.
The Customer Service Team
Staff was polite and thorough and everything went smoothly.
Dear Spyros
The comments you made regarding Europcar Greece are much appreciated. Thanks for taking the time to comment. We place a high priority on customer satisfaction.
We hope to see you again soon.
Regards.
The Customer Service Team
Everything was correct. Welcoming, service and good car
Dear Cuvillier,
We appreciate your feedback on Europcar Greece. Thanks for enjoying your trip. We value customer satisfaction highly.
Hope to see you again soon.
Best,
Team Customer Service
All was friendly, the service was great and the car was clean and sane.
Dear Thomas,
Thanks so much for providing feedback about Europcar Greece. We place a high importance on customer satisfaction, so we are delighted that you enjoyed your trip.
Looking forward to seeing you again soon.
Best,
Team Customer Service
Good service and friendly staff. Value for money, good price.
Dear Alexandros,
Thank you so much for sharing your experience with Europcar Greece. Since customer satisfaction is important to us, we are glad that you enjoyed your vacation.
Looking forward to serving you again soon.
Best,
Team Customer Service
Thanks to Dimitra, super friendly and helpful check in. I would definitely rent my car here in the future.
Dear Elena
Thank you so much for taking the time to provide feedback for Europcar Greece. Customer satisfaction is our number one priority, so we are delighted that your travel experience was enjoyable.
We look forward to serving you again soon.
Best,
Team Customer Service
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Vielen Dank, dass Sie einen Teil Ihrer Zeit der Bewertung von Europcar Griechenland gewidmet haben. Unsere Kundenzufriedenheit hat für uns oberste Priorität, und es freut uns sehr, dass Ihre Reise angenehm war.
Wir werden dafür sorgen, dass Ihre Kollegen Ihre freundlichen Worte für ihren Service erhalten, und Sie können sicher sein, dass sie sehr glücklich sein werden.
Wir freuen uns darauf, Sie wieder zu bedienen.
Kundenservice-Team