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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Everything was perfect except for the long queue for check-in, 2 hours of waiting is not acceptable
Europcar has offered us a very good service. They have very polite stuff, which answered all questions we had. We were met by an employee at the airport, who escorted us to the rental agency. The car was very new (2021 model), with only 1,500 km.
Dear Panagiotis,
Thank you very much for your rating. Europcar Greece values your opinion. It is very important to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
Customer Service Team
Tutto ok grazie puntualità serietà e tutte le informazioni sono state date correttamente
Caro Paolo,
Grazie mille per la tua valutazione. Europcar Grecia apprezza il tuo feedback. La soddisfazione del cliente è la nostra massima priorità.
Non vediamo l'ora di servirti di nuovo.
Il team del servizio clienti
A clear direction on where to go to get the car is needed.
Dear Steve
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive.
We will be happy to serve you again.
Customer Service team
Service gut, wenn man den Bringdienst zur Außenstelle gefunden hat. Ohne Nachfrage bei deutschsprachigem TUI Personal schwierig, da der Mitarbeiter auf der gegenüberliegenden Straße wartet.
Vielen Dank für Ihre Bewertung. Europcar Griechenland schätzt Ihre Meinung. Es ist uns sehr wichtig, positive Reiseerlebnisse für unsere Kunden zu schaffen.
Wir freuen uns darauf, Sie bald wieder zu bedienen.
Kundenservice-Team
Quick to collect, staff friendly and helpful. Car was great, no issues.
Dear Carly,
Thank you so much for your rating. Europcar Greece values your feedback. Customer satisfaction is our top priority.
We look forward to serving you again.
Customer Service Team
Very good. Car works well et people from the agency were reactive and polite.
Dear Emilien,
Thank you so much for your rating. Europcar Greece values your feedback. Customer satisfaction is our top priority.
We look forward to serving you again.
Customer Service Team
Great service - smooth, quick and friendly.
Ad hoc shuttle service to airport.
Dear Joerg,
Thank you so much for your rating. Europcar Greece values your feedback. Customer satisfaction is our top priority.
We look forward to serving you again.
Customer Service Team
Efficient and pleasant check-in and check-out. New car and no problems. Great!
Dear norwegian tourist a.
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We will be happy to serve you again.
Customer Service Team
Need to walk 150 meters outside the airport to reach them. Very slow rental process asking for all the details provided online again. Took about 25 minutes to get the car. Car was 1/3 full, and not very clean
Dear Raz,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive. Our customer service department strives for excellence, but it is clear that we have failed in your case. We apologize for the inconvenience; some adjustment time. Every observation helps us to improve our customer experience. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you and hope we and hope to earn back your trust.
Customer Service Team
Amazing service, nice peoples at the office, very good car. To recommend without hesitation.
Dear Michael,
Please allow us to express our gratitude to you for taking the time to review our services and leave us feedback. It is always a pleasure to hear about our clients' satisfaction, and I am sure that we will be glad to hear about yours as well.
It will be a pleasure to hear about your adventures in Mykonos
Customer service team
Smooth Check in out. All staffs are very friendly. I want to use next time as well.
Dear Kato,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We will be happy to serve you again, enjoy your time in Crete.
Customer Service Team
Although we experienced a bit of delay sorting paperwork, the agents were very polite and professional and otherwise we were very satisfied with the service.
Dear Matina,
Thank you for taking the time to review our services and for leaving us feedback. We are grateful to you for taking the time to do so. It is always a pleasure to hear about our customers' satisfaction with our services, and I am sure that we will be pleased to hear about yours as well.
We are looking forward to hearing about your adventures.
Customer service team
Staff were uniformly helpful once we reached their off-site facility, and they upgraded us to a larger vehicle at no additional charge when the size we had reserved was not available. Check-in was smooth and the staff explained completely the charges on our bill. They made sure we knew how much time to allow ourselves to return the car before our departing flight. All good.
However, there was no representative at the group of car rental companies inside the Athens airport to direct customers to the shuttle, and no shuttle waiting in the shuttle parking area when we located that area. We took a cab to their off-site office, which was hard to find even for our cab driver. It will be good for the company when their office is back in the airport building.
Dear Andy,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive.
We will be happy to serve you on your next trip from our brand new airport counter.
Customer service team
It was very easy to get a car close to our hotel. The car was perfect for our trip to corinth.
Dear Hafliger,
Please allow us to express our gratitude to you for taking the time to review our services and leave us feedback. It is always a pleasure to hear about our clients' satisfaction, and I am sure that we will be glad to hear about yours as well.
It will be a pleasure to hear about your adventures as you travel through Greece
Customer service team
The staff were wonderful, such lovely people, the car was perfect and the same as the booking picture, it was just difficult to find as I arrived late in the night and the phones weren't connecting, but when I did the staff cheered me up!
Dear Saskia,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
It is our understanding that the signs are needed, but sadly the airport regulations do not allow us to place any signage inside the airport or arrival hall. Though all instructions will be included in the voucher that will be sent to you, all instructions will be included in your voucher.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
No problems at all, we are satisfied with the service
Dear Eleftherios,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We would be glad to serve you again.
Customer Service Team
Quick transport to the station nearby. The guy was friendly but a little bit slow. Car is brand new.
Dear Stefan
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We would be glad to serve you again.
Customer Service Team
Very efficient and professional. The transfer by bus from airport to the company + the way the file is built up and the signing process is all clear and understandable.
Dear Harisson,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We would be glad to serve you again
Customer Service Team
Very very friendly staff, even though it was busy they remained calm friendly and great customer service.
It was my first time but I'll try to book again
Dear Fragkiskos,
Thanks for sharing your experience with Europcar Greece. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chiara,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. Our customer service department strives for excellence, but it is clear that we have failed in your case. We will apologies for inconvenience we may cause you. As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you next time and hope to earn back your trust.
Regards.
The Customer Service Team