U-Save Car & Truck RentalReviews 382

Hi Erich,

Thank you for your feedback. We’re pleased to hear that everything went smoothly and that there was no waiting time at the counter. We appreciate you sharing this.

We’re sorry to hear, however, that the distance and signage between the counter and the parking area were not clearly indicated. Your comment is important, and we will share it with the local team to help improve guidance for future customers.

Thank you again for taking the time to share your experience. We hope to welcome you again soon.

Kind regards,

U‑Save International

Hi Mi,

Thank you for your feedback. We’re sorry to hear about the unexpected charge on your card and the inconvenience this caused, especially with your bank temporarily blocking the card. We understand how frustrating that must have been.

The charge related to a traffic camera ticket should always be supported with documentation, and we appreciate your patience while the team provided the necessary evidence. Your comments will be shared internally to ensure that communication around such matters is clearer and more timely in the future.

Thank you for bringing this to our attention. We hope your next experience with us will be much smoother.

Kind regards,

U‑Save International

Hi Susan,

Thank you for your detailed feedback. We’re very pleased to hear that you had a good experience renting off‑terminal, that the shuttle service was prompt, and that the SUV was available for your full stay during the busy holiday season. It’s great to know that both pick‑up and return were smooth and convenient.

We appreciate your comment regarding the check‑out process when you were rushing for your flight. Your suggestion about additional staffing during peak periods is valuable, and we will share it with our team as we continue working to improve the experience for all customers.

Thank you again for choosing U‑Save. We hope to welcome you back on your next visit.

Kind regards,

U‑Save International

Hi Asfaker,

Thank you for taking the time to share your feedback. We’re pleased to hear that you were satisfied with the condition of the vehicle and appreciated the shuttle service to the airport. At the same time, we’re sorry to learn about the difficulties you experienced with the return of your deposit.

The release of the security deposit is processed at the end of the rental, but the timeframe for the funds to reappear depends on the issuing bank, which can sometimes take longer than expected. We understand how frustrating this can be, especially when communication feels slow, and we regret any inconvenience this caused.

If you would like us to review your rental in more detail, our customer care team will be happy to assist. Please contact us, using the form at www.usave.com/contact, with your reservation number so we can look into this further.

Kind regards,

U‑Save International

Hi Greg,

Thank you for your wonderful feedback. We’re delighted to hear that you had such a great experience with us and that the free upgrade helped turn a short wait into a positive outcome. It’s great to know you were satisfied with both the service and the value of your rental.

We truly appreciate you choosing U‑Save and hope to welcome you again on your next trip.

Kind regards,

U‑Save International

Hi Gary,

Thank you for your review. It’s wonderful to hear that your entire rental experience was smooth and enjoyable from start to finish. The singing shuttle driver, the efficient paperwork, and the clear explanation of the gear controls all sound like they helped set a great tone for your trip. We’re also glad the Nissan SUV served you well during your time in LA.

It’s great to know the return process was just as easy and that you even got to enjoy some delicious pupusas before heading back to the airport.

We truly appreciate you sharing your experience.

Kind regards,

U‑Save International

Hi Donald,

Thank you for your review. We’re glad to hear that overall you had a good rental experience and that you’d choose to use us again. We appreciate you noting that the initial shuttle confusion was due to a phone issue and not related to our team.

We’re sorry, however, for the inconvenience caused by the rear hatch cover and that we weren’t able to accommodate your request to leave it behind. Your feedback is important, and we’ll make sure it’s shared with the team so we can improve this aspect of the process.

Thank you for taking the time to share your experience.

Kind regards,

U‑Save International

Hi Jessica,

Thank you for your review. We’re delighted to hear that the entire rental process was easy and smooth, and that our agent provided friendly, clear assistance throughout. It’s great to know that every team member you interacted with, from pick‑up to return, was helpful, and that the car was clean and performed well during your rental.

We appreciate you taking the time to share your experience.

Kind regards,

U‑Save International

Hi Sue,

Thank you for your detailed review. We’re very glad to hear that your week‑long rental went smoothly from airport pickup to vehicle return, and that all charges matched exactly what you saw online. Your perspective as someone with decades of rental experience is truly appreciated. You'reabsolutely right that tolls, optional insurance, and similar add‑ons are standard across the industry, and being prepared does make the process much easier.

We’re also pleased that the return process was convenient, even without an attendant present. That said, we’re sorry to hear about the smoke smell in the vehicle. Even though you were unable to return due to your family emergency, this is something we take seriously, and your feedback will be shared with the team to help prevent this in the future.

Thank you again for taking the time to share your experience, especially during a difficult moment. We wish you and your family all the best.

Kind regards,

U‑Save International