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U-Save Car & Truck Rental provides car and truck rentals at affordable prices, paired with top-of-the-line customer service. With both international and neighborhood locations, U-Save meets all your mobility needs—whether you’re booking an airport rental, finding a vehicle for your daily commute, or reserving a van or minivan for a family vacation. We believe affordable pricing can go hand in hand with exceptional service to make every rental experience seamless and stress-free.
U-Save Car & Truck Rental Reviews Summary
U-Save Car & Truck Rental has a rating of 4.5 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with U-Save Car & Truck Rental most frequently mention friendly staff, customer service and good experience. U-Save Car & Truck Rental ranks 11th among Car Rental sites.
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The cars, and pricing were as advertised, although many other customers were not thrilled w their pricing increases at last minute.
The employees were over worked and under appreciated, and it shows in their attitude.
I was very pleased with the assistance from the staff after an unfortunate incident; they stepped in allowing our journey to continue.
Hi Glenn,
Thank you for your kind words.
We're glad our team could support you during your journey gridlock and help get things moving smoothly again. Your positive feedback means a lot to us!
Kind regards,
U-Save International
The guy at the airport was really welcoming and helpful.
Got the car in time with ne issues.
Hi Mohammed,
Thank you for sharing your experience!
We’re delighted to hear that our team member at the airport made you feel welcome and that everything went smoothly with your car pickup. Providing hassle-free service is always our goal, and we look forward to serving you again soon!
Kind regards,
U-Save International
U-Save was extremely helpful in providing information regarding shuttle to site. The vehicle was new and ready when I got there. Upon returning timed the shuttle for return to airport. 👊👍
Hi Brian,
Thank you for sharing your experience!
We’re delighted to hear that our team was helpful with shuttle information and that your vehicle was ready and in excellent condition. It’s great to know the return process went smoothly as well. We appreciate your feedback and look forward to serving you again in the future!
Kind regards,
U-Save International
Hi Baciu,
Thank you for your feedback!
We’re delighted to hear that you appreciated the fast check-in and check-out process, as well as the clean and functional cars. Providing great value and excellent service is always our goal, and we look forward to welcoming you again soon!
Kind regards,
U-Save International
I inadvertently got a parking ticket (which came to light some weeks after the hire). Green Motion were very helpful during the torturous process that followed.
Hi Trevor,
Thank you for sharing your experience!
We’re glad to hear that our team was able to assist you through a challenging situation. Providing support beyond the rental period is important to us, and we appreciate your recognition of our efforts. We look forward to serving you again under smoother circumstances!
Kind regards,
U-Save International
I had a very disappointing experience with U-Save Rental Cars, and I will not be renting from them again. I returned my vehicle on time and in perfect condition, but the company failed to refund my $2,000 deposit, even though they promised it would be released shortly after drop-off.
I waited more than the 14-business-day window they claimed was required, and I still did not receive my money back. This delay is unacceptable for a deposit of this size.
Their customer service was extremely unhelpful. Every time I called, I was either given vague excuses or transferred to someone who couldn't provide real answers. No one seems to take responsibility, and communication is very poor.
Overall, this company lacks professionalism, transparency, and basic customer service. I recommend avoiding U-Save and choosing a more reputable rental company to save yourself the frustration.
Hi AhMED,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused.
We’re committed to resolving the issue: please contact our support team directly, by using the form at www.usave.com/contact. At your convenience so we can promptly address the refund and work toward restoring your confidence in us.
Kind regards,
U-Save International.
The plane was delayed, not our mistake. We came an hour late, the office was closed nobody to reach, not even a phone number.
Hi Klaus,
Thank you for your review.
We sincerely apologize for the frustration caused by the delayed flight and arriving after closing time without a way to contact us. We are actively improving communication and coverage to better support customers in unforeseeable situations like this. Please feel free to reach out directly, using the form at www.usave.com/contact so we can work toward making this right for you.
Kind regards,
U-Save International.
Nice friendly staff, car was as described, everything went well
Hi Benedikt,
Thank you for sharing your experience.
We’re delighted to hear that everything went smoothly, the car matched your expectations, and our staff made the process friendly and uncomplicated. Providing good value with reliable service is always our goal, and it’s great to know this came through.
We look forward to welcoming you again.
Kind regards,
U-Save International
Mi experiencia no fue buena, me deben 250 Dolares de un deposito que se dio que es remboolsable y nunca me lo pagaron. No los recomiendo.
Hi Jose,
Thank you for sharing your experience with us.
We regret any inconvenience caused by the delay in your deposit refund and sincerely appreciate your patience as we work resolving this quickly. Your trust is important to us, and we are committed to making this right.
Kind regards,
U-Save International.
I found my experience to be very good. The staff very helpful and efficient. The car of good quality and condition. Unlike some other car hire companies, the service was clear, honest and no caveates or tricks to try to obtain more money in a dishonest fashion.
My only negative comment would be that the requirements for hiring i. E the need for an international driving permit and other requirements need to be at the forefront of the booking not buried in the paperwork. If like me you are booking last minute, it is difficult to obtain these documents.
Hi Stephen,
Thank you for sharing your experience.
We’re delighted to hear that our staff were helpful and efficient, and that the car met your expectations in both quality and condition. It’s also great to know you found our service clear and honest, without hidden charges.
We appreciate your constructive feedback regarding the requirements for hiring, such as the international driving permit. You’re right that these details should be made clearer at the forefront of the booking process, and we’ll review how we communicate this to make it easier for customers, especially those booking last minute.
Kind regards,
U-Save International
This place is very economical and easy use, easy to find from the airport
Hi Hayley,
Thank you for sharing your feedback.
We’re glad to hear that you found our service economical, easy to use, and convenient to locate from the airport. Making the rental process simple and cost-effective is always our goal, so it’s great to know this matched your experience.
We look forward to welcoming you again.
Kind regards,
U-Save International
Sono stato benissimo ils personale e gentile disponibile e cordiale
Il servizio veloce è efficace.
Hi Rizq,
Thank you for sharing your experience.
We’re delighted to hear that Amin and our team made you feel welcome with their kindness, availability, and courtesy. It’s also great to know that the service was quick and efficient.
We truly appreciate your feedback and look forward to welcoming you again.
Kind regards,
U-Save International
Vehicle was clean and ready when I arrived. Staff was great.
Hi Anthony,
Thank you for sharing your experience.
We’re delighted to hear that the vehicle was clean and ready upon your arrival, and that our staff made such a positive impression. Providing excellent service is always our goal, and it’s wonderful to know this matched your expectations.
We look forward to welcoming you again.
Kind regards,
U-Save International
My experience is ALWAYS great but this last time the receptionist was EXTREMELY rude. I was late picking the car up which was DEFINITELY my mistake because I thought that because I paid a deposit it would hold it the car for me but that's not the case. When I got there the receptionist came from the back with voice raised telling me how I almost lost my rental. She said that she called and left a message letting me know that but when I tried to show her I had no call or voicemail, she gave me an oh well attitude and proceeded with what she was doing. Also she was about to give me a speech about how she hoped the car was for me but I kind of cut her off. At 38 yrs old I didn't need that, I'm well aware of the rules there as I have rented NUMEROUS times from them. As I said experience is usually GREAT but I guess it wasn't her day this particular day
Hi C P,
Thank you for taking the time to share such detailed feedback.
We’re glad to know that your experiences with us have generally been very positive, but we’re truly sorry that this recent visit did not meet the same standard. We regret that the interaction with our receptionist came across as rude and left you feeling uncomfortable.
While we do have policies around holding vehicles, we understand how frustrating it must have been to feel spoken to in a way that didn’t reflect the respect and courtesy you deserve, especially as a loyal customer who knows our process well. Your comments will be shared with the team so we can address this directly and ensure that future interactions are handled with professionalism and care.
We value your continued trust in us and hope to restore your confidence on your next rental.
Kind regards,
U-Save International
The staff was so amazing, the gentlemen outside assisting as well as the nice lady at the counter, I wish I could remember their names but they were extremely helpful and my experience was a 10 out of 10. Thank you, I will book again
Hi Chantay,
Thank you for such a glowing review.
We’re thrilled to hear that both our team members outside and at the counter made your rental experience so smooth and welcoming. It’s wonderful to know their efforts left such a strong impression and that your booking felt like a 10 out of 10.
We truly appreciate your kind words and look forward to assisting you again on your next visit.
Kind regards,
U-Save International
They were very friendly the cost was lowest around and they dropped me off at my airline gate
Hi Gary,
Thank you for sharing your experience.
We’re so pleased to hear that our team’s friendliness and helpfulness stood out, and that you found our rates to be the most competitive. It’s great to know the drop-off service at your airline gate added extra convenience to your journey.
We truly value your feedback and look forward to assisting you again in the future.
Kind regards,
U-Save International
Hi Lance,
Thank you for sharing your experience.
It’s great to hear that both of your rentals with us have been straightforward and quick. Consistency matters, and we’re glad our team was able to make the process easy each time.
We appreciate your loyalty and look forward to assisting you again.
Kind regards,
U-Save International
Pratiche veloci, navetta da e per l'aeroporto sempre disponibile
Hi Manuela,
Thank you for your kind words.
We’re delighted to hear that the rental process was quick and straightforward, and that the shuttle service to and from the airport was always available when you needed it. Convenience and efficiency are priorities for us, and it’s great to know this matched your experience.
We look forward to assisting you again on your next trip.
Kind regards,
U-Save International
We rented a van to go to Santa Rosa Florida. Very helpful and friendly staff. The process was easy and fast. Drop off was also easy and fast. Highly recommend U-save for all vehicle rentals. Kind, courteous, and friendly. The process was extremely better than Enterprise.
Hi Carrie Lynn,
Thank you so much for sharing your experience!
We’re thrilled that our team made your trip to Santa Rosa Florida smooth and easy, and we truly appreciate your kind words and recommendation. We look forward to continuing to serve you on future trips!
Kind Services,
U-Save International.
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Hi Kathleen,
Thank you for your thoughtful and honest feedback.
We truly appreciate your recognition and understand the concerns raised, it helps us improve both our team’s experience and electric strategies to serve you better in the future. We look forward to welcoming you back for even smoother serving on your next visit!
Kind regards,
U-Save International