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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Wir haben ein sehr gepflegtes Auto bekommen. Die Übergabe und Rückgabe sind professionell und ordentlich und vor allem sehr freundlich in Preveza/Flughafen Aktio durchgeführt worden.
Excellent quality friendly service. I already made the next reservation!
Thanks
Dear Dimitris,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
We will be happy to serve you again
Happy Easter!
Regards.
The Customer Service Team
Very polite and accommodating staff gave me new vehicle in good condition.
Dear Vasileios
It was a pleasure to hear about your experience with Europcar Greece. Whenever our customers use our services, we strive to deliver great travel experiences.
It would be a pleasure to serve you again.
Happy Easter!
Regards.
The Customer Service Team
Wonderful experience all around all excellent loved it
Dear Ivic,
It was a pleasure to hear about your experience with Europcar Greece. Whenever our customers use our services, we strive to deliver great travel experiences.
It would be a pleasure to serve you again.
Happy Easter!
Regards.
The Customer Service Team
Fast and easy pickup, very satisfactory! Would recommend.
Dear Ami,
It was a pleasure to hear about your experience with Europcar Greece. Whenever our customers use our services, we strive to deliver great travel experiences.
It would be a pleasure to serve you again.
Happy Easter!
Regards.
The Customer Service Team
Friendly and very professional stuff. However the agency is out of the airport, which isn't very convenient.
Dear Georgios,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
We understand your disappoint about not find us in the Arrival hall, although our counter is under construction and it will be open until 15/5/22.
We will be happy to serve you on your next trip from the airport counter.
Happy Easter!
Regards.
The Customer Service Team
Car great, office just outside the airport. Service great also, Katarina was very helpful and added to a easy and helpful experience
Dear McGarry,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Employee was very friendly and thorough. Went through all details of rental and answered all my questions.
Dear Kelly,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Very gentle and First class Service. We don't need to wait, thank you guys
Dear Britta,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Dear Joerg,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
I booked the rental car through an intermediary website (www.bsp-auto.com) which appeared to me while searching for an offer on the internet. However, there were some differences between what was declared on the contract and what was later found:
1) The contract provided for the collection of the car and its return to take place at the Athens airport. In reality there was no office inside the airport and only after asking for information did I discover that I had to look for a van that would take me for free to the Europcar depot located a few kilometers away.
2) Already at the time of booking on the internet the rental price has doubled, compared to the first offer, due to the return of the car at 06.00. Despite this at the Europcar office I had to pay an additional € 37.20 due to out of hours delivery. Despite my grievances, I was forced to pay this additional amount for the car.
Dear Francesco,
Please accept my heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services. Although we are extremely sorry to hear that your experience with Europcar Greece was less than satisfied.
We have investigated your case to ensure that all procedures were followed in a consistent and responsible manner.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions was in the voucher that has be sent to you. Consider the cost for out of hours service is explicitly mentioned in the Terms and Conditions of the reservation you received.
At Europcar Greece, our goal is to provide the highest quality products and services to our valued customers.
We will be happy to serve you on your next trip from our brand new airport counter and earn your trust again.
Customer Service Team
The crew was very helpfull and polite.
The car was new (2'800 KM) and cleen
Excelent rental experience fo us this time
Well done
Dear David,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
In the past I always had bad experience with Europcar at the airport, but since the change they have some new staff much better than before, especially the lady very professional and friendly.
Dear Fa,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. Europcar Greece is entering a new era from October 20,2021! In Greece, Europcar is represented by another company with newly trained staff, a brand-new fleet, and refurbished rental stations. Customer satisfaction is our number one priority, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
New car, friendly staff, no bad surprises or unannounced surcharges. Great experience!
Dear Steffen,
We appreciate your support very much. Your review of Europcar Greece is greatly appreciated. Our company strives to provide our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece.
Customer Service Team
Cher Raoul,
Nous apprécions beaucoup votre soutien. Votre avis sur Europcar Grèce est très apprécié. Notre entreprise s'efforce d'offrir à ses clients des expériences de voyage exceptionnelles chaque fois qu'ils utilisent nos services.
Ce sera un plaisir d'entendre parler de vos expériences de voyage en Grèce
Équipe de service aux clients
Friendly personnel. A small surprise their absence from Athens Airport main building, where all the other renting companies are.
Dear Mr Stamatopoulos,
Please accept our heartfelt thanks for your support.We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand your surprise for not find our counter in the terminal as it is under construction. Soon we will be happy to serve direct from our brand new airport counter.
We are looking forward to serve you again and hear about your travel experiences in Greece
Customer service team
The staff was very friendly and helpful. The car was in perfect condition.
Dear Dana,
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
The staff who served us was really kind and extremely helpful. Great job!
Dear Voltoni
Please accept our heartfelt thanks for your support. We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
It will be a pleasure to hear about your travel experiences in Greece
Customer service team
Only reception could have been improved upon landing inside the airport, there is no sign, and there is no explanation of where to meet the driver. Next need to improve to save time and running around. Thank you
Dear Kruparo
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. Despite the fact that all instructions will be in the voucher that will be sent to you, all instructions will be in the voucher you will receive.
We will be happy to serve you on your next trip from our brand new airport counter.
Customer Service Team
Satisfied with my experience with Europcar Greece.
Dear Ilias,
Thank you so much for your rating. Europcar Greece values your feedback. Customer satisfaction is our top priority.
We look forward to serving you again.
Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Liebe Henry,
Vielen Dank, dass Sie Ihre Erfahrungen mit Europcar Griechenland geteilt haben. Wir sind bestrebt, unseren Kunden jedes Mal, wenn sie unsere Dienste nutzen, großartige Reiseerlebnisse zu bieten.
Wir werden Sie gerne wieder bedienen
Grüße.
Das Kundenservice-Team