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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Ολα ήταν μια χαρά! Μόνο μια διευκρίνιση... Δεν γνώριζα ότι χρειάζομαι πιστωτική κάρτα τραπέζης για να ενοικιάσω όχημα καθώς δεν το είχα ξανακάνει, οπότε καλό θα ήταν, μιας και μιλήσαμε στο τηλέφωνο 2 φορές, να με ρώτουσατε για να επιβεβαιωθείτε ότι το γνωρίζω ή όχι, πριν φτάσω εκεί μεσα στη μάυρη νύχτα και ψάχνουμε να βρούμε λύσεις... Κατά τα άλλα όλα μια χαρά!
Car was perfect. Staff was friendly. When queuing for pick-up, however, we would have appreciated if those clients queuing who already have a reservation would be treated with priority to avoid waiting time.
Dear Oliver
Thank you so much for the excellent feedback. We strive for excellence in customer service, but it’s clear we missed a mark of 5stars in your case
As a result of your feedback, we are providing our team with additional customer service training to prevent similar situations from happening in the future.
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
Very good experience
Most helpful on check in
The person who looked after us couldn't do enough to be helpful
Dear Sheeter
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
All good. Only bad thing is the offsite location however I have found out that on the 12th they will be moving I to airport premises
Dear Amer
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service, but it’s clear we missed the mark in your case just because we weren't in the airport during your trip.
Our airport counter is under constructions and we will be expecting to be in on 12/5/22.
We hope to serve you again soon from our airport counter!
Customer Service Team
Best experience with a rental car handler we have ever had. The crew at our arrival was incredibly helpful and was super nice to our two little girls.
Dear Caballero
Thank you so much for the excellent feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again soon!
Customer Service Team
Odebrano nas z lotniska wszysko poszło sprawnie. Samochód był czysty i zadbany sprawuje się dobrze. Dziękuję
Drogi Gustaw
Dziękuję bardzo za doskonałą opinię. Cieszę się, że masz z nami dobre doświadczenia. Nasz zespół robi wszystko, aby zapewnić naszym klientom najlepszą możliwą obsługę.
Mamy nadzieję, że wkrótce znów będziemy służyć Ci pomocą!
Dzial obslugi klienta
The lack of information when you arrive is a big probem and moreover you don't have a desk like other companies
Dear Di Fede,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
It is our understanding that the signs are needed, but sadly the airport regulations do not allow us to place any signage inside the airport or arrival hall. Though all instructions were included in the voucher that was sent to you.
We will be happy to serve you on your next trip from the airport counter and hope that have the chance to earn your trust.
Regards.
The Customer Service Team
All fine. It was a bit confusing of how to find the shuttle bus. However, otherwise, all fine.
Dear Zaiss,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
It is our understanding that the signs are needed, but sadly the airport regulations do not allow us to place any signage inside the airport or arrival hall. Though all instructions will be included in the voucher that will be sent to you, all instructions will be included in your voucher.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
It was a little long process to check the car out but understandable because they were busy. Only bad thing was lack of bigger cars or vans.
Dear Daniel,
Thanks so much for the feedback. Happy to hear you had a good experience with us. You are right, our staff goes above and beyond to ensure our customers receive the best possible service, although as you mentioned probably at the time you pick up the car was too many in line and we are sorry about our delay.
We hope next time to serve you faster
Customer Service Team
Exceptional service, would recommend your company over any others in Greece.
Dear John,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. Our staff goes above and beyond to ensure our customers receive the best possible service and we are so happy that you mention it.
We hope to serve you again soon!
Customer Service Team
Very helpful and friendly staff, great and clean car!
Dear Claire,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. You are right, our staff goes above and beyond to ensure our customers receive the best possible service. Your compliments will be shared with them.
We hope to serve you again soon!
Customer Service Team
5 star, excellent experience, friendly and helpful staff which react fast and professional on wishes
Dear Muenchiger,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. You are right, our staff goes above and beyond to ensure our customers receive the best possible service. Your compliments will be shared with them.
We hope to serve you again soon!
Customer Service Team
Got the car I booked, got no problems with it, the staff was nice and friendly, very helpful.
Dear Domen,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. Our staff goes above and beyond to ensure our customers receive the best possible service and we are so happy that you mention it.
We hope to serve you again soon!
Customer Service Team
Was good thank you only notes that was not clear where to go for the pick up of the car.
Dear Enrico,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
It is our understanding that the signs are needed, but sadly the airport regulations do not allow us to place any signage inside the airport or arrival hall. Though all instructions were included in the voucher that was been sent to you.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
The rented car was in an excellent condition. The person who picked me up at the airport and then took me back was very kind and respectful. The gentleman who did the paperwork was very professional.
I would again rent from Europcar when in Greece.
Dear Najib,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. You are right, our staff goes above and beyond to ensure our customers receive the best possible service. Your compliments will be shared with them.
We hope to serve you again soon!
Customer Service Team
Contract a bit long to establish at the departure but very nice people at the desk.
Europcar office difficult to find at the return place.
Dear Christophe,
Thanks you so much for the excellent feedback. Happy to hear you had a good experience with us.
We do understand although we will be happy to serve you on your next trip from the airport counter.
Customer Service Team
A friendly, yet professional service from check in to check out.
The cars I was given on both occasions have been in a good condition.
My interactions with the team, especiallly those with both Dimitria and Sotiris were pleasant.
Dear Chris,
Thanks so much for the excellent feedback. Happy to hear you had a good experience with us. You are right, Dimitra and Sotiris goes above and beyond to ensure our customers receive the best possible service. Your compliments will be shared with them.
We hope to serve you again soon!
Customer Service Team
The remote site with shuttle service is not optimal, but it should change in the near future. Very helpful staff
Dear Robin,
Please accept my heartfelt thanks for your support.
We appreciate you taking the time to share your experience with Europcar Greece. As a company, we are dedicated to providing our clients with exceptional travel experiences every time they use our services.
We will be happy to serve you on your next trip from our brand new airport counter.
Regards.
The Customer Service Team
Πολυ ευγενικοί και διευκρινιστικοί υπάλληλοι. Ευχαριστώ
Αγαπητή Αφροδίτη
Σε ευχαριστούμε που μοιράστηκες την εμπειρία σου με την Europcar Greece. Απώτερος στόχος μας είναι είναι να παρέχουμε εξαιρετικές εμπειρίες μεστους πελάτες μας και μας χαροποιεί ιδιαίτερα το γεγονός όταν αυτό αναγνωρίζεται.
Θα χαρούμε να σε εξυπηρετήσουμε ξανά.
Η Ομάδα Εξυπηρέτησης Πελατών
Best experience with Europcar! First time it is a no fault.
Employees are really nice, it is efficient, nothing to complain about.
Dear Jonathan,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
We will be happy to serve you again
Regards.
The Customer Service Team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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Αγαπητή Σύλβια,
Σε ευχαριστούμε που βρήκες το χρόνο και μοιράστηκες την εμπειρία σου με την Europcar Greece. Ως εταιρία αλλά και ως σταθμός δεσμευόμαστε να παρέχουμε στους πελάτες μας εξαιρετικές ταξιδιωτικές εμπειρίες κάθε φορά που χρησιμοποιούν τις υπηρεσίες μας.
Καταλαβαίνουμε το κριτήριο επίδειξης πιστωτικής κάρτας στο όνομα του οδηγού και πιθανά ο/η συνάδελφος να μην το ανέφερε στην τηλεφωνικής σας επικοινωνία. Δεδομένου αυτού θα φροντίσουμε να υπάρξει πρόσθετη εκπαίδευση στο τμήμα.
Θα χαρούμε πολύ να σας να σας εξυπηρετήσουμε ξανά.
Η Ομάδα Εξυπηρέτησης Πελατών