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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Perfect, they even come to take us from the airport!
After having called the local Europcar agency we had to wait another 30 minutes in front of Mykonos airport for the pickup-service.
Finally the car we received was one category smaller and had only four seat belts for the five of us.
We'll see, if Europcar will be able to change the vehicle very soon as agreed!
Dear Hartwig
We're sorry to hear your experience was less than 5-stars and didn't meet your expectations. Europcar Greece values your feedback. Making our customers' travel experiences positive is very important to us.
We have investigated your case to ensure that all procedures were followed in a consistent and responsible manner. Your reservation was for a 4-seater car with four seat belts, however we could look at an upgrade of your reservation if you wish. There is a transfer protocol associated with COVID that allows up to one passenger more than the driver to ride in the pickup service.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the highest possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email [email protected], tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
Had a bit of trouble getting the car as they had cancelled it. It was sorted eventually
Dear Bulumba Samba,
Thanks for sharing your experience with Europcar Greece. We understand that you are dissatisfied with our service. However, every booking is made for a specific time and date
We will be happy to serve you on your next trip.
Regards.
The Customer Service Team
Not so easy to find, where to be picked up, as nobody was there. Polite staff
Not gps provided
Dear Morten,
Thank you for sharing your experience with Europcar Greece. We are committed to providing our customers with great travel experiences every time they use our services.
It is our understanding that the signs are needed, but sadly the airport regulations do not allow us to place any signage inside the airport or arrival hall. Though all instructions will be included in the voucher that will be sent to you, all instructions will be included in your voucher.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
.../...
Dear Dionysios
Please accept our sincere thanks for your feedback. We value your input greatly. Taking care of our customers is our top priority.
We would be glad to serve you again.
Customer Service Team
The people were very friendly and helpful. They tooked the time we needed, explained everything very carefully and helped quickly out as the pin for the creditcard did not worked.
Dear Ralph
Please accept our sincere thanks for your feedback. We value your input greatly. Taking care of our customers is our top priority.
We would be glad to serve you again.
Customer Service Team
Smooth check in process, very courteous and helpful staff member who has customer satisfaction as a top priority. Many thanks
Dear Ioannis,
Thank you so much for your effort. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We hope to have the opportunity to serve you again.
Customer Service Team
The car was perfect, came as advertised. And the people were really nice to deal with.
The pick up location was away from the airport and we were not told we would be met there, so there was some confusion. More details would of helped.
Dear Bradley,
Thank you so much for your thoughtfulness. Europcar Greece appreciates your feedback. It is extremely important to us to provide our customers with great travel experiences.
We fully understand the signage, but unfortunately the airport regulations do not allow us any signage inside the airport or arrival hall. However, all instructions will always be in the voucher sent to you.
We will be happy to serve you on your next trip from the airport counter.
Regards.
The Customer Service Team
Very difficult to find Thessaloniki agency,
Nobody was at the Airport waiting for us.
We had to walk to the agency (about 3km) and were late at our first appointment with our daughter! Bad beginning but happy ending... the car was ok even the horsepower was weak in certain cases.
Returning the car tomorrow, we hope everything will be fine!
Dear Chouikh.
Thank you for making us aware of this.
We’d like to sincerely apologize for the experience you had with Europcar Greece. We strive for excellence in customer service, but it’s clear we missed the mark in your case.
It is important to us that we achieve excellence, so we appreciate any input you may have.
As a result, we provide additional training to our teams in customer service.
Regards.
The Customer Service Team
Not booking with Europcar globally ever again!
Hidden fees which are not shown when making the booking. Clear issue in the website not showing extra charges for when dropping off the car "out of hours".
They local branch has acknowledged the issue but could not deal with it themselves and not willing to provide a refund. I have contacted Europcar's global customer support and still waiting for a response (it's been more than a week and they say they reply back within 4 hours….). Ridiculous
Dear Alex,
Thank you for your feedback and for bringing this to our attention. Thank you for informing us of your dissatisfaction with Europcar Greece.
During our investigation, we verified that all procedures were followed in a consistent and responsible manner. Due to your drop off of the car after hours, our branch has followed commercial pricing policies.
Our goal at Europcar Greece is to provide our valued customers with the highest quality products and services.
Please feel free to contact us regarding this (email [email protected], tel +302111903000).
Remain at your disposal.
The Customer Support Team
Very friendly and quick service on arrival.
Clean and new car
Dear Marco
Please accept our sincere thanks for your feedback. We value your input greatly. Taking care of our customers is our top priority.
We would be glad to serve you again.
Customer Service Team
Great and very friendly service! Everything went very smoothly.
Dear Katharina,
Thank you so much for your effort. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We hope to have the opportunity to serve you again in the not-too-distant future.
Customer Service Team
Not great, we had purchased excess car insurance through the company that we hired the car through, however, we were made to purchase another insurance even though we had purchased two insurances to cover any excess, a complete con.
Dear Paul,
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. We are required to explain the rental terms, as well insurance packages are optional.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email [email protected], tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
Car pickup went as planned & in schedule. Good experience.
Dear Jari,
Thank you for taking the time to review about how we might improve our services. Our top aim is client pleasure, and we'll have a delight out of hearing about it.
Enjoy your journey to Greece, and we'd love to hear about your adventures.
Customer service team
Very good service. We received our car directly in front of the Airport from a very friendly and helpful lady. Thanks!
Dear Matthias,
Thank you for taking the time to review about how we might improve our services. Our top aim is client pleasure, and we'll have a delight out of hearing about it.
Enjoy your journey to Greece, and we'd love to hear about your adventures.
Customer service team
Perfect! Everything was well prepared!
We got a new car
Dear Christiane,
Thank you for taking the time to review about how we might improve our services. Our top aim is client pleasure, and we'll have a delight out of hearing about it.
Enjoy your journey to Greece, and we'd love to hear about your adventures.
Customer service team
First class service and welcome!
Everything was perfect: schedule, pick-up at the airport, kindness and professionalism.
Dear Jean Pierre,
Thank you for taking the time to review about how we might improve our services. Our top aim is client pleasure, and we'll have a delight out of hearing about it.
Enjoy your journey to Greece, and we'd love to hear about your adventures.
Customer service team
Car was spotless and very well maintained. Really friendly and helpful people at the office.
Dear Longovitis,
Thank you so much for your effort. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We hope to have the opportunity to serve you again in the not-too-distant future.
Customer Service Team
I gave a wrong arrival time of my flight (my fault!), so that as I arrived no one was waiting for me. I called the hotline and just 15 min later a shuttle picked us up and brought us to the car (the station is about 5 minutes drive from the Heraklion airport). Very quick and nice service - thanks very much!
Dear Gándara,
Thank you so much for your effort. Europcar Greece values your opinion. It is critical to us that our customers have a positive travel experience.
We are looking forward to serve you again.
Customer Service Team
All good, thanks. Friendly stuff, quick service, excellent car.
Dear Dudynskyy,
Thank you for taking the time to evaluate our services. Our priority is the satisfaction of our customers and our joy is great when our customers talk about it.
Enjoy the trip to Greece and we will be glad to hear your experience.
Customer service team
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Manuel,
We would like to thank you for taking the time to review our services and give us your feedback. We take pleasure in hearing about our clients' satisfaction, and I am sure we will be delighted to hear about yours as well.
It will be a pleasure to hear about your adventures as you travel through Mykonos
Customer service team