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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Very good experience. Fast handling at the check in and at the check out.
Car in good condition and of the category above we chose for no additional cost.
Excellent, helpful, friendly and efficient. Phone call to tell us our pick had arrived and he waited for us whilst we finished our breakfast in the airport. We had arrived on at 6.20 am!
Dear Anne - Marie G,
Thank you for taking the time to give Europcar Greece a review. Our top priority is customer satisfaction, thus it gives us great pleasure to hear that your journey with us was nice.
We hope to have the opportunity to serve you again soon.
Customer Service Team
Very friendly and fluent in English. Flexible service; it was no problem to upgrade our car
Dear Chris,
Thank you for taking the time to write a review for Europcar Greece. Customer satisfaction is our first goal, so hearing that your journey with us was enjoyable gives us great pleasure.
We look forward to serving you again soon.
Customer Service Team
Friendly staff and good service! We would book again. The car is clean and big as booked.
Dear Andreas,
Thank you for taking the time to leave a review for Europcar Greece. Customer satisfaction is our first goal, so hearing that your journey with us going well gives us great pleasure.
We look forward to serving you again soon.
Customer Service Team
All good so far, the agent was really kind even if he didn't want to register one dommage under 5cm on the front bumper left side, due to your rules.
Dear Caron,
Thank you for taking the time to give Europcar Greece a review. Our top priority is customer satisfaction, thus it gives us great pleasure to hear that your journey with us was nice. Regarding the scratch that you described, One clear scratch under six centimetres cannot be changed, according to Europcar Greece's terms.
We look forward to serving you again soon.
Customer Service Team
Friendly, warm greeting and share information clearly
Dear Sa,
Thank you for taking the time to give Europcar Greece a review. Our top priority is customer satisfaction, thus it gives us great pleasure to hear that your journey with us was nice.
We look forward to serving you again soon.
Customer Service Team
Overall great service, bur I did not like having to check and sign a Letter-sized PDF contract on my smartphone, they could have sold me a washing machine without me noticing it
Dear Thomas,
Thank you for taking the time to write a review for Europcar Greece. Our first priority is client happiness, and it brings us great pleasure that your trip with us was enjoyable. Regarding the paperless rental contracts you mentioned, they are consistent with our objective to be as environmentally friendly as possible, as well as our "Fast Check" program of pre-registering contracts to reduce client wait times.
We look forward to serving you again soon.
Customer Service Team
Very friendly staff, very good service, no problems, all in time, good car as demanded. Thank you!
Dear Denis,
Thank you very much for taking the time to review Europcar Greece. Our customers' satisfaction is our top goal, and it gives us great pleasure that your travel experience with us was enjoyable.
We will make certain to relay your appreciation for their efforts to our colleagues, and you can be assured that they will be overjoyed.
We hope to serve you again soon.
Customer Service Team
Very nice driver and great check in. The bureaucracy is still a big pain but at least it's a friendly one.
Dear Daniel,
Thank you very much for taking the time to review Europcar Greece. We appreciate you bringing this to our attention. Please accept our apologies for any inconvenience we may have caused.
It is important to us that we achieve excellence, so your comments are valued.
Our customers' satisfaction is our top goal, and it gives us great pleasure that your travel experience with us was enjoyable.
We hope to serve you again soon.
Customer Service Team
The people were very friendly and helpful. We enjoyed them.
Dear Sean,
Thank you very much for taking the time to review Europcar Greece. Our customers' satisfaction is our top goal, and it gives us great pleasure that your travel experience with us was enjoyable.
We will make certain to relay your appreciation for their efforts to our colleagues, and you can be assured that they will be overjoyed.
We hope to serve you again soon.
Customer Service Team
The wrong fuel level was proactively corrected in the hand-over paper by the staff while receiving the vehicle.
Dear Matthias,
Thank you very much for taking the time to review Europcar Greece. We appreciate you bringing this to our attention. Please accept our apologies for any inconvenience we may have caused. It is important to us that we achieve excellence, so your comments are valued.
Our customers' satisfaction is our top goal, and it gives us great pleasure that your travel experience with us was enjoyable.
We hope to serve you again soon.
Customer Service Team
Booked a van. Got an SUV. Too small trunk and absolutely not what we have booked and paid for. But the service and employees were really kind and tried to help as much as they could.
Please accept our sincere apologies for your booking experience and the lack of satisfaction you experienced. We would appreciate your assistance in improving the service.
Regards,
The Customer Support Team
All electronic, no paper at all, I have signed on my smartphone. Car new, shuttle bus service takes 2 or 3 minutes.
Dear Nikolaos,
Thank you so much for taking the time to leave your feedback. Your comments is important to Europcar Greece. It's critical to us that our customers have a great travel experience on the Greece.
We look forward to having the opportunity to serve you again in the near future.
Team of Customer Service
Super. Ottimo servizio gentile e rapido. Persona premurosa e attenta all'esigenza del
Cliente
Grazie mille per aver dedicato del tempo a lasciare il tuo feedback. I tuoi commenti sono importanti per Europcar Grecia. Per noi è fondamentale che i nostri clienti abbiano un'ottima esperienza di viaggio in Grecia.
Non vediamo l'ora di avere l'opportunità di servirti di nuovo nel prossimo futuro.
Team di Servizio Clienti
Αυτοκίνητο σε πολύ καλή κατάσταση, άριστο προσωπικό. επαγγελματιες.
Αγαπητέ Αντώνη,
Σε ευχαριστούμε που αφιέρωσες λίγο από το χρόνο σου για να αξιολογήσεις την Europcar Greece. Η ικανοποίηση των πελατών μας αποτελεί πρώτη προτεραιότητα στη λίστα μας, και μας δίνει πολύ μεγάλη χαρά που η ταξιδιωτική σου εμπειρία μαζί μας ήταν ευχάριστη.
Θα φροντίσουμε να μεταφέρουμε στους συναδέλφους μας τα όμορφα λόγια σου για την εξυπηρέτηση τους και να είσαι σίγουρος ότι θα χαρούν ιδιαιτέρως.
Ανυπομονούμε να σε εξυπηρετήσουμε ξανά.
Ομάδα εξυπηρέτησης πελατών
They need to move the location to the airport. Finding the address to return the car is difficult.
Dear Lopez,
Thank you for find time to rate us. Our branch in the Arrival Hall of Athens airport is under construction and we are expecting very soon at June to move in.
We are looking forward to serve you again direct form the airport hall.
Regards
The customer service team
It was perfect except of the fact they didn't know how to operate Bluetooth and connect it to my phone. It just didn't work. Was available only for phone calls but not for directions from my phone to Waze or Google maps.
Dear Leron,
Thank you so much for taking the time to provide us your feedback, and for bringing this to our attention. We’d like to sincerely apologize for the experience you had with the connection of the device. We strive for excellence in customer service, but it’s clear we missed this mark in your case. As a result of your feedback, we are providing to our team with additional customer service training to prevent similar situations from happening in the future. If there’s anything else that we can help you with at the moment, please feel free to reach out and we would be more than happy to help.
We hope to be able to serve you again in the near future.
Customer Service Team
Çok keyifli güzel bir araç kiralama yaptım verdikleri araç 0km idi thanks
Bize fikir vermek için zaman ayırdığınız için çok teşekkür ederiz. Geri bildiriminiz Europcar Yunanistan için son derece değerlidir. Müşterilerimizin Yunanistan'da harika bir deneyim yaşaması bizim için kesinlikle çok önemlidir.
Çok uzak olmayan bir gelecekte size tekrar hizmet etme fırsatına sahip olmayı umuyoruz.
Müşteri Servis Takımı
Smooth and professional the stuff was helpful and professional throughout the experience
Dear Tarek,
Thank you so much for taking the time to give us your opinion. Your feedback is extremely valuable to Europcar Greece. It is absolutely critical to us that our customers have a fantastic experience in Greece.
We hope to have the opportunity to serve you again in the not-too-distant future.
Customer Service Team
I am happy The car is very nice I am okay is new car
Dear Sina,
Thank you so much for taking the time to leave your feedback. Your comments is important to Europcar Greece. It's critical to us that our customers have a great travel experience on the Greece.
We look forward to having the opportunity to serve you again in the near future.
Team of Customer Service
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Olivier,
Thank you for taking the time to evaluate our services. Our priority is the satisfaction of our customers and our joy is great when our customers themselves talk about it.
Enjoy the trip to Greece and we will be glad to hear your experience.
Customer service team