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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Çok sıkıntılı bir durumdaydım ve deprem bölgesine erişmem gerekiyordu. Ehliyetimde ANTAKYA yazısını gören kimse sorgulama bile yapmadan hayır demişti. Greenmotion da çalışan arkadaşlar sağolsun çok yardımcı oldular. İzmir ADB şubesi
My flight cancelled by airlines after i booked one of your cars, i also paid extra for refund option but your company never refund my money. I supplied the proof and reason was one the terms that you accept to refund.
Hi Hamid,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I have provided Greenmotion with all the necessary booking information bt still cannot obtain VAT invoices. Why is this not an option when looking at my bookings. I am only using you again as this was a rush booking and I din't have time to search other sites
Hi Michael,
Thank you for your email.
We are truly sorry for any issues that you have faced in trying to obtain a VAT invoice. In order for us to investigate this for you, we kindly ask that you escalate your case by contacting us at [email protected].
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
The staff clearly explained the key features of the various plans and I was able to select the right option. Staff were friendly
Hi Shah,
Thank you for your five-star review.
It is great to know that our team were able to clearly explain the key features of the various plans we have to offer.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Our experience has always been fantastic with Green Motion. Everyone there is so nice and the prices are fantastic. Thank you
Hi Andrea,
Thank you for your five-star review.
We are delighted that your experiences with us are always fantastic.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent customer service.
Rented a van. It's based in multi storey car park that very difficult to manoeuvre around in a van and get in and out of spaces, next to concrete pillars and made for a stressful experience. Won't hire a van from there again. Also pick up location was poorly lit. I did not think I dented the van but couldn't be sure and got stung for a big repair bill.
Hi Matthew,
Thanks for sharing your thoughts.
We are really sorry your experience was stressful and ended up with unexpected charges. We truly appreciate honest feedback like yours and will use it to improve how we communicate parking challenges and our review process. I hope we can earn back your trust down the road.
Kind regards,
Green Motion International Customer Services.
The insurance options at the counter should match what I'm told on the website and not be given alternative options - as I've paid the insurance online already
Hi Paola,
Thank you for your four-star review.
We truly appreciate you choosing to rent with us on this occasion. If you feel that you have been given different information at the rental station, we kindly ask that you contact us using the form at www.greenmotion.com/contact-us so that we can look into this for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Foi rapido e facil. Alugo sempre com voces.
Hi Aline,
Thank you for your five-star review.
It is great to know that your experience of our service was quick and easy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were able to pick up the car with the deposit, only spending as little as 20 min (there was a person ahead of us), picked up the car, took pictures to verify that the damage that was there was from us, and set off. To bring it back, we filled the gas and dropped off the keys and done!
Hi Macey,
Thank you for your five-star review.
It is great to know that you found our service to be efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
As a frequent user, I have always received excellent service. The only issue I have noticed is that not all of my previous bookings appear on my account, which means I am not currently receiving the loyalty rewards I should be entitled to. I will raise this at the desk next time I visit.
Hi Sharon,
Thank you for your five-star review.
We are thrilled that you received excellent service from our team. If you would like to contact our team, using the form at www.greenmotion.com/contact-us, we would be more than happy to look into your loyalty level for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went fine from collection of the vehicle to return (I did have full insurance so that speeds up the process). Just waited less than 10 minutes at the airport for the shuttle and then went by smoothly the rest of the process
Hi Joana,
Thank you for your five-star review.
We are thrilled that you had a great rental with us and we apologise for the delay with the shuttle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great prices, helpful staff and excellent overall service. Had a great experience in Paphos airport and Larnaca airport offices.
Hi Anastasis,
Thank you for your five-star review.
It is brilliant to know that you found our teams at Green Motion Cyprus to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have previously rented from Green Motion and must say that the service given was always excellent and have always been very satisfied
Hi Sandra,
Thank you for your five-star review.
We are really pleased that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've rented with Greenmotion frequently for almost a year and it's been a very pleasant experience. Even when I had issues on the road they've been helpful and quick to answer.
Hi Javier,
Thank you for your five-star review.
It is amazing to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've been renting regularly with my local Greenmotion agency for about a year and I've been very satisfied. The process to check-out the vehicle is fast and the personnel is kind. The vehicles themselves are well-kept.
Very reliable and good rent-a-car with clear explained rules. This is my second time I am using their services and I was very satisfied with the service. At that time I rented the car in Croatia.
Hi Igor,
Thank you for your five-star review.
It is amazing to know that you find our service to be very reliable and that you enjoyed your rental at Green Motion Croatia.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was picked up by the van at the Zagreb airport, I did not lose more than 5 mins on procedures in the branch, since they actually used data and copies of my docs sent way before and I got brand new car. Returning was less than 5 mins, since I prepaid full insurance and I was brought to Zagreb airport without any issues. My full score, 5 stars!
Great selection of affordable cars. I opted for the cheapest small car as I only planned short journey. Was in great condition. Super friendly staff. Would recommend. One star less as the process of picking up the car was VERY long. Make sure you come prepared with lots of spare time.
Hi Anja,
Thank you for your four-star review.
We are happy to hear that you like our rental vehicles and we apologise for any delays you experienced when you collected the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Aucun regret tout se déroule comme sur des roulettes
Hi Charki,
Thank you for your five-star review.
We are really pleased that everything is going smoothly with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very simple, procédure très fluide et sans friction. Au Top Bravo
Slow when picking up car and then checking in car on date of return. Also, on other subject, not all discount codes emailed to me work despite keeping within date of expiry which is frustrating. I should have had more discount on todays booking.
Hi Jonathan,
Thank you for your four-star review.
We truly appreciate you choosing to rent with us and we are grateful for your feedback. We kindly ask that you email [email protected] if you have any issues with our promocodes.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Delivery of vehicle in a timely manner. Staff friendly. Had some issues with the car and we were provided another car, delivered where we were residing and original hire care returned to us after problem sorted. Easy to deal with.
Hi Zenice,
Thank you for your five-star review.
It is fantastic to know that you received great service from our friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I left a Google review talking about my experience being positive given the old reviews were not great. For me the experience was good. The process was easy, the staff was friendly and I was on my way fairly quickly. I am happy to rent again.
Hi Suzane,
Thank you for your five-star review.
We are glad that you had a smooth rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Yusuf,
Thank you for your five-star review.
It is amazing to know that you were able to rent with us and you found our team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.