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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.


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GreenMotion Reviews Summary

Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

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7,926 reviews

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Canada
1 review
0 helpful votes
Follow Suzane P.
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Smooth
January 26, 2026

I left a Google review talking about my experience being positive given the old reviews were not great. For me the experience was good. The process was easy, the staff was friendly and I was on my way fairly quickly. I am happy to rent again.

Date of experience: January 21, 2025
Natalie F. GreenMotion Rep
1 month ago

Hi Suzane,

Thank you for your five-star review.

We are glad that you had a smooth rental experience with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Tomas S.
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Siaip viskas gerai kol imu premium nuoma ir daug kartu, bet uz greicio pazeidimus ima 70 plius euru o tai tiesiog copy paste procedura net be vertimo. Realiiai daugiau nei puse dienos normalaus atlyginimo. Siaip plesikiska

Date of experience: January 15, 2026
Natalie F. GreenMotion Rep
1 month ago

Hi Tomas,

Thank you for your four-star review.

We are glad that you enjoyed your rental with us. Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us by using the form at www.greenmotion.com/contact-us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Denmark
1 review
0 helpful votes
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Inputing time
January 25, 2026

Using the clock on the calendar is time consuming having to to cscroll up/down to adjst time by hour and minute. Better to have like other companies a clock face or boxes with times (eg 12:30,13:00...). One click rather than scroll through the time

Date of experience: January 15, 2026
Natalie F. GreenMotion Rep
1 month ago

Hi Stephen,

Thank you for your four-star review.

We are grateful that you have chosen to book with us on this occasion and we appreciate your feedback.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Sweden
1 review
0 helpful votes
Follow Joakim E.
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Horrendous!
January 25, 2026

I got charged for a stone chip damage, calculated to cost >3.400 CHF.
You can please check for yourselves as the documented damage (right near to the engine grill) is present in the photo.
I will never trust them with a rental in the future.

Date of experience: January 4, 2026
Natalie F. GreenMotion Rep
1 month ago

Hi Joakim,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.

Thank you for your assistance.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Samuele H.
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Excellent service
January 25, 2026

The car I rented was of good quality and the staff was very friendly and helpful.
Reminder to check your email for the location of the pickup as it is not next to the other rental companies.

Date of experience: September 9, 2025
Natalie F. GreenMotion Rep
1 month ago

Hi Samuele,

Thank you for your five-star review.

It is amazing to know that you received excellent service from our very friendly and helpful team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

France
1 review
0 helpful votes
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Stressful
January 22, 2026

Personnel very helpful, but experience very stressful as we had a such a big problem paying with our French bank card, the only solution was to upgrade, and we paid three times the expected and booked price

Date of experience: January 7, 2025
Natalie F. GreenMotion Rep
1 month ago

Hi Susan,

Thank you for your honest feedback.

We're glad our team was helpful, and we apologize for the frustration caused by the payment issue and necessary upgrade. We appreciate your comments and will use them to improve the rental process moving forward.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Cyprus
1 review
0 helpful votes
Follow Sandra S.
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Fine
January 22, 2026

I preferred your previous treatment of returning customers. I've paid ahead because I have to, don't you trust returning customers?

Date of experience: January 12, 2026
Natalie F. GreenMotion Rep
1 month ago

Hi Sandra,

Thank you for your four-star review.

We truly appreciate you choosing to rent with us again and we are grateful for your feedback.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Ilva C.
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Efficient service, no waiting time at a pick up nor return, nearly brand new car, not trying to up sell you unnecessarily things

Date of experience: December 13, 2025
Natalie F. GreenMotion Rep
1 month ago

Hi Ilva,

Thank you for your five-star review.

It is great to know that you find our service to be efficient.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

New Jersey
1 review
0 helpful votes
Follow Keenan W.
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I was charged $240 for 3 days of toyota corolla insurance. I have an active progressive full coverage policy and was told I could not use it because the limits were too low. Never ever has this happened before. And I was not the only one

Date of experience: December 31, 2025
Natalie F. GreenMotion Rep
1 month ago

Hi Keenan,

Thank you for taking the time to review us.

We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing [email protected]

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

Spain
1 review
0 helpful votes
Follow Irene C.
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Consistently good service
January 16, 2026
Updated review

I have used Green Motion on many occasions in the last year and the office staff in Manchester have always been extremely helpful in every way, which is why I always book directly with them now There have been a number of issues regarding delays when being picked up at the airport by the shuttle bus but the staff in the office more than make up for this!

Date of experience: December 1, 2025
Natalie F. GreenMotion Rep
1 month ago

Hi Irene,

Thank you for your five-star review.

We are thrilled that you find our team at Green Motion Manchester to be extremely helpful.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.


Helpful office staff
November 12, 2025
Previous review

I have used Green Motion at Manchester on numerous occasions and the desk staff have always been excellent. No hard sales and deal with the process very promptly. I've had one issue with delays with the inspection staff on returning the vehicle but only once out of 5 occasions, so overall I'm very happy and will continue to use them.

Date of experience: August 18, 2025
Czechia
1 review
0 helpful votes
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Výborná zlušenost
January 14, 2026

Vše proběhlo v pořádku, převoz z letiště, vypůjčení i vrácení proběhlo velmi rychle a bez zbytečných průtahů. Velmi dobrá zkušenost.

Date of experience: November 5, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Luke,

Thank you for your five-star review.

We are really pleased that you had an excellent experience with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
Follow Eileen G.
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Good service
January 14, 2026

We got to the ports cabin in the dark so had very little time to look at the car hired. Only realized that it was an automatic. That's ok I went with it. I didn't specify what gears should be so maybe that's my fault.
The lady also kept prompting for feedback which was a little annoying.
But overall a good experience. Make sure you ask for what you need in advance.
The car itself was gorgeous and really clean and nippy. If I went to Edinburgh again I'd stay in the city and probably not drive at all.

Date of experience: October 24, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Eileen,

Thank you for your four-star review.

We are really pleased to hear you had a good experience with Green Motion Edinburgh overall and we appreciate your feedback.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Charles T.
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Good Service and Good Value
January 14, 2026

Hired a car for 8 day tour of Ontario. Vehicle was perfect for our trip (8 seat minivan) and was clean on collection. We extended the hire for one day without any problems. More importantly there was no drama on returning the vehicle - hand over was quick and no problems with additional charges.

Date of experience: September 14, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Charles,

Thank you for your five-star review.

It is amazing to know that you received good service from our team at Green Motion Ontario and had no problems when you extended your rental.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Sweden
1 review
0 helpful votes
Follow Ulf S.
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Great holiday week
January 14, 2026

Got a different car than I chose, but it was a good replacement car so no problem. Nice and friendly service at pick up and drop off.

Date of experience: October 10, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Ulf,

Thank you for your five-star review.

We are very happy to hear that you received a good replacement vehicle.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Austria
1 review
0 helpful votes
Follow Simon K.
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Price - Friendliness
January 13, 2026

Staff always good.
Two criticisms - it seems not possible to see if a car has sat nav. Some of the cheaper ones do not and it can be a problem for foreign users using mobile phones.
Last trip i was fined for not paying for the blackwall tunnel. A new charge i had no idea about. Some web information or a quick word in the office about congestion / Ulez/ tunnels /dartford might avoid that for those going to london.

Date of experience: December 8, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Simon,

Thank you for your five-star review.

It is great to know that you always find our team to be friendly and we appreciate your feedback.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Belgium
1 review
0 helpful votes
Follow Rudi A.
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Fast en easy
January 12, 2026

Een zeer goede verhuur bedrijf, je wordt er snel geholpen en correct behandeld.top bediening.

Date of experience: September 3, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Rudi,

Thank you for your five-star review.

We are thrilled that you received top service from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
Follow Patrick F.
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Perfect car hire
January 11, 2026

Enjoyable customer experience, satisfied

Date of experience: January 1, 2026
Natalie F. GreenMotion Rep
2 months ago

Hi Patrick,

Thank you for your five-star review.

We love that you had a perfect rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow Joao A.
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No communication
January 11, 2026

I had a rental in Porto that was supposed to be for 9 days, from 02. 11. 25 to 10. 11. 25. A paid the daily insurance at the desk for just over 500.00 euros plus a 50.00 euro charge for early morning return due to a very early morning flight. Unfortunately, due to a serious incident back home, I had to cut the trip short and ended up returning the vehicle on 06. 11. 25, only using it for 5 days. As soon as I returned home, I reached out twice, via email, to Green Motion Port, to see if they could possibly refund me the outstanding unused daily insurance plus the 50.00 euro charge as I ended up returning the vehicle within opening hours. I didn't even mention the initial car rental charge, just a possible refund for the unused daily insurance and the 50 euros. Green Motion never replied or acknowledged my emails, even if it was to say a refund was not possible, which I find that ignorant and very bad customer service. It has made me feel I will never rent with Green Motion again!

Date of experience: November 6, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Joao,

Thank you for taking the time to review us.

We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing [email protected]

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
Follow Wayne G.
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Excellent service
January 11, 2026

Great service at both pick up and drop off, we needed a bigger car than what we had booked and your staff at Luton where really helpful

Date of experience: November 5, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi Wayne,

Thank you for your five-star review.

It is brilliant to know that you received excellent service from our team at Green Motion Luton.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
Follow David C.
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Hire Problem
January 11, 2026

The overall experience was first class from booking, picking up and dropping off the staff were really professional. However to drop was a problem. The final invoice I was charged R146.15 for fuel plus R25 admin fee. This despite filling the tank on the way to the airport, a total of 18km. The fuel amount equates to approx 7 litres to do 18km. I find this charge totally unacceptable as the vehicle must have been used after I dropped it off.

Date of experience: October 17, 2025
Natalie F. GreenMotion Rep
2 months ago

Hi David,

Thank you for your four-star review.

It is fantastic to know that your overall experience was first class. If you have any questions regarding post-hire charges, please feel free to contact us using the form at www.greenmotion.com/contact-us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.