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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy booking Service. Well Maintained Cars. Friendly staff (Heathrow Holiday Inn). Overall Nice experience. This is my fourth booking and never have had any issues.
Our first experience was not good. But then onwards it was good overall. Nice friendly staff in Heathrow Collection point
This place has cars available on site. The staff was nice and the check out of the vehicle was quick, also dropping it off.
Hi Alma S,
Thank you for your five-star review.
We are very happy that you found Green Motion's prices to be affordable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Funny ışığı hobob bıvıvıb ıvıvıgugu kcıfıc ıvıvıgı vıvıvıvo
Hi Bedrettin S,
Thank you for your five-star review.
It is great to hear that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I would give 5 stars if it not for the fact that we had to walk back to the airport when we returned the car because the shuttle service wasn't working. We were told to be at the station at 8am to go with the very first shuttle. We arrived a few minutes earlier than that even and were told that the driver would only be there at 8:30 am. Which woud not be possible for us to wait because of our flight. Everthing else was perfect and everyone was more that nice to us.
Hi Catarina S,
Thank you for your four-star review.
We are thrilled that you once again chose Green Motion for your rental needs and that you found our team to be nice. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The operator was very efficient, very easy understand what the different options were, no stress. Very happy to rent the car knowing that I was covered for everything individuality of a problem.
Hi Margaret G,
Thank you for your five-star review.
It is great to hear that you received excellent customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Was a bit hard to get hold of the agency but after that pick up was easy and smooth. Clean and nice car!
// Thomas
Hi Thomas L,
Thank you for your five-star review.
We are thrilled that you had an easy and smooth rental with Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was satisfied with my previous car rental. I hope I will be satisfied this time too.
Hi Azat B,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
The lack of a physical plastic card (in this day and age) cost me an additional £180 pounds to my £109 car hire. I will never use this company again. They were not prepared to be flexible to take credit card payment despite all the details that were available. The excuse was they had to put the card in the machine... telephone bookings do not put cards in machines. Pathetic, and left with a feeling of being conned. Additionally, I never got the car that was described. I ended up with a car with smaller capacity for seating and luggage than the one that was described in the booking. As I had only two passengers (not 5 as described in car hire). I had to fold down the rear seats to fit in the "two" (not three as described) pieces of luggage. A shambles of an experience.
Hi Hugh B,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a physical, major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Faultless service as always.
Was met from the shuttle bus by Abdul and George. (love this little touch)
Taken to complete the hire and sent on my way.
Very friendly and polite.
George was new, but was professional and friendly.
Hi Samuel A,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you always received faultless service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was very quick process, good car and delivered what had been contracted
Hi Bruno G,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A previous scratch that was on the damage report which I have documented has been charged to my account. I am waiting for my money to be reimbursed to my account.
The staff was prompting and responsive. Faster checkout will be good.
Hi Nabin N,
Thank you for your four-star review.
We are delighted that you found our Green Motion to have good, well-maintained cars.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Harika çok güzel arabalar temi bakımlı çocuklar seviyor kkkemldkmdll
Hi Egemen K,
Thank you for your five-star review.
It is fantastic to hear that you had a great rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have used Green. Motion services before and was always pleased with the car and fast and efficient services provided.
Hi Eniko K,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have been renting from greenmotion for the past 3 years and it's been a great experience so far
Hi Mark,
Thank you for your five-star review.
We are delighted that you had a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Cevdet,
Thank you for your five-star review.
We are really pleased to hear that you always prefer our company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Freindly welcoming staff, quick pickup and new cars. Have booked with them many times and will continue to choose Green motion every time
Hi Matt,
Thank you for your five-star review.
We are thrilled that you found our team to be welcoming and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went smoothly staff were friendly and car was fine---------------------------------------------------------------------------------------------------------------
Hi Karen,
Thank you for your five-star review.
We are delighted that your rental went smoothly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A little rocky at first regarding letter first insurance verification. Ok after that.
Hi Thomas,
Thank you for your four-star review.
We are glad that you found renting with us to be worth it.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up is super easy drop off is easy Just have to walk right across the street through the doors that lead to the parking lot get there early so they have time to walk to your gate.
Hi Michael,
Thank you for your five-star review.
It is amazing to know that you found the pick up to be super easy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wasantha W,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.