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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
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Green Motion practise simple economics: they cut out superficial frills by removing themselves from High Street promotions and expensive exposure. For example, at Gatwick, you'll find them in a container in a field in the outskirts of a village to which you're taken by a constantly circulating pick-up minivan. Your car is ready on the spot, with low mileage and in perfect condition. The office managers know their stuff and are extremely pleasant. The return turn-over time is unbeatable. The prices are 60% of their competitors and their information/payment flow is fast and honest.
Once you get over them not being supposed "top drawer" profile, you reap great dividends. We have both confidence and trust in Green Motion and hope it never loses its wonderful ethos!
I hire weekly from GreenMotion Bristol and the service is excellent, cars are always clean and often very new. Straightforward to deal with making frequent travel frictionless.
Hi Julian,
Thank you for your five-star review.
It is fantastic to know that you received excellent service from our team at Green Motion Bristol.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car rental experience with Green motion in Larnaka, Cyprus was absolute fine. Price and the value we got, were ok. I can recommend.
Hi Ivan,
Thank you for your five-star review.
It is fantastic to know that you were happy with the service that you received from Green Motion Larnaka.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Two dots on the car bumper would not cost that much
Damage Repair Cost: 1,442.28 Euro
30% Discount: 432.68 Euro
Remaining Amount: 1,009.60 Euro
Damage File Fee: 119 Euro
Total damage invoice amount: 1,128.60 Euro
Hi Halil,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using by emailing us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Every time I hire from Sri and the team at Sydney Airport the experience is efficient, friendly and service is fantastic. No hassles with pick up drop off and the vehicles.
Keep coming back
Hi Francis,
Thank you for your five-star review.
It is amazing to know that you continue to receive great service from Sri and our team at Green Motion Sydney Airport.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We booked a car on my sons name when we arrived at the airport he could not get the car due to some credit rating issues if i was not with and booked on my name he would have had a transport issue
Hi Hassen,
Thank you for your review.
We apologise for any issues that you experienced at the rental desk. Our pre-registration service does state that it is the responsibility of the customer to ensure that they meet the requirements stated in the Terms & Conditions before coming to the rental desk.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.
EL personal es muy atento, de esta manera compensa que los coches no sean tan nuevos.
Hi Omar,
Thank you for your five-star review.
We are delighted that you find our team to be very attentive and we appreciate your feedback on our vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car shown on the website is rarely the one actually provided at the Izmir office. A completely different vehicle is usually given, which is misleading.
When this issue is raised, staff are often unhelpful and do not properly handle complaints. The Izmir office does not meet basic customer service standards and seriously damages trust in the brand.
Hi Burak,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you did not receive the vehicle that you were hoping for. As do most rental companies, Green Motion use the ACRISS code system to categorise vehicles for hire. More details on this can be found at https://www.acriss.org/car-codes/expanded-matrix/
If you wish to discuss this matter further, or feel that you were not provided with a vehicle in the correct vehicle category, please feel free to contact us using the form at www.greenmotion.com/contact.
Thank you for your understanding in this matter.
Kind regards,
Green Motion International Customer Services.
We didn't realise where the office was when we booked the first time and probably wouldn't have booked if we had but I'm very glad we did. The staff were really lovely and not dogmatic like a lot of car hire places, they were incredibly helpful allowing to get the right size car when it turned out that the one we booked was too small. So we've booked with them again and recommend them to friends.
Hi Nicholas,
Thank you for your four-star review.
We are glad to hear that you enjoyed your rental and found our team to be incredibly helpful. We appreciate your feedback on our location.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The team on-site are always happy to find ways to support the inevitabilities of travel complexities and provide great customer service ten times better than any of the others.
Hi Garth,
Thank you for your five-star review.
It is brilliant to know that you like our great customer service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Dealing with Shree and the team is always a hassle free, competitively priced and friendly experience. GM have been an absolute gem on my regular business trips to Sydney.
Hi Alexander,
Thank you for your five-star review.
We are really pleased that you always have a hassle free experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was great. The communication was ok. The agent was friendly and helpful - but a little slow until everything was ready.
Hi Sergio,
Thank you for your five-star review.
We are really pleased that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have been travelling around the world and trying different car rentals. Without any exception this is the best place. Never had a problem with them
Hi Ahmed,
Thank you for your five-star review.
It is fantastic to know that you think we are a great place to rent from.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had to pay cash for an unused option (second driver) ($210). Although the local manager confirmed that we had paid the amount, it was not possible to refund us the money. I find that unacceptable!
Hi Patrick,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Tak jedna hvězda dolů za vrak, který jsme dostali, místo vymazlene Hyundai I30 mrnava toyota. Omlacena ze všech stran. Musím ale říct, ze nakonec v tamnim provoze (Kréta) jsme za to byli vděční a nebáli se vyjet 🤣 auto bylo spolehlivé, půjčení i vrácení otázka par minut, do 3 dnů peníze zpět. Takže jinak hodnotím pozitivně. Určitě si zase půjčime u green motion
Hi Gina,
Thank you for your four-star review.
We are glad to hear that you found the rental vehicle to be reliable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fue un alquiler por 24h y dos meses después me hacen un cargo por gestión de una multa que nunca me llegó. Luego leo las reseñas de google y resulta que a todo mundo hacen lo mismo. Cobran muy barato porque después te hacen cargos por lo que quieren. No vuelvo a contratar con esta empresa
Bagajdaki minik bir civata in eksikliği sebepli bagaj üstü raf düşüyordu. Ben herhangi bir müdahalede bulunmamıştım. Teslim ederken tedirgin oluyor insan. Görsellere baktık orayı özellikle çekmişler teslim etmeden. Ben başka yerden araç kiralama yorum.arkadaslarin iletişimi ve ilgisi gayet iyi
Hi Volkan,
Thank you for your five-star review.
It is amazing to know that you found the communication and helpfulness of our team to be excellent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Os funcionários foram muito amáveis comigo
Hi Jose,
Thank you for your five-star review.
We love that you you enjoy renting from us at Green Motion Portugal.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fiz uma reserva no balcão, fui cobrado pela reserva que deveria ser cancelada, fui cobrado em pedagio
Hi Cassiano,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The car was in very good condition and the price the lowest I found. There was a problem with one of the headlights that was treated the same day. People were friendly.
Hi Kyriakos,
Thank you for your five-star review.
It is amazing to know that you found our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi James,
Thank you for your five-star review.
It is excellent to know that have confidence and trust in our service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.