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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The staff at Paddington know me quite well now and are always helpful.
Car was given to me with a serious bulge out the side of one tire. Luckily I spotted it just before leaving and the car was swapped
Hi Joseph,
Thank you for your review.
We are very sorry to hear that you encountered this issue. We kindly ask that you contact our customer services team using the form at www.greenmotion.com/contact-us, so that we can speak to you about this.
Thank you for your help.
Kind regards,
Green Motion International Customer Services.
Your man at the desk was really friendly and helpful. Car was fine and clean.
Hi Michael,
Thank you for your five-star review.
It is amazing to know that you found our agent to be really friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good car, garage is not more than 10 minutes walk from the airport
Hi Martin,
Thank you for your four-star review.
We are glad to hear that you enjoyed your rental with us and that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience. Slightly chaotic, but any problems solved smoothly.
Hi Ann-Britt,
Thank you for your five-star review.
We are really pleased to hear that any problems that you had were solved smoothly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Très contente du service conseil bien sûr les assurances a prendre, n'en rajoute pas si vous en avez pris ailleurs.
Le véhicule lui était propre.
Je recommande
Hi Johanna,
Thank you for your five-star review.
It is great to know that you were very satisfied with your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The personal reliable and friendly service by the Greenmotion staff at the Cape Town airport is always a pleasure to experience!
Hi Ernst,
Thank you for your five-star review.
We are delighted that you received excellent, reliable and friendly service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Stay away, they try everything to find small damash on the car, even if the car has allready damash all over, take many photo and video, so you can proff that you haven't made the damash. I made a deposit of 2.305,- Pund, and they were supposed to return after 7 days, I still havent received anything after 40 days, now I have made a claim to MasterCard:-(
There was a problem with my credit card but your kind "French" assistant managed to find a work around
Hi Roger,
Thank you for your five-star review.
We are very happy to know that our team were able to assist you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff always polite and helpful. Cars in good condition. Easy to get to from airport
Hi Sandra,
Thank you for your five-star review.
It is fantastic that you like our rental vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick and easy hand over of rental car. Staff always helpful and polite.
Rob au desk à été super sympa, par contre difficile d'ajouter un 2 ème conducteur depuis le site, véhicule assez endommagé, il a fallu prendre beaucoup de photos pour être sûr de démontrer que ce n'était pas nous qui avons touché. Au départ le prix est très attractif, mais après avoir ajouté certains suppléments ( kil illimité, 2 ème conducteur, etc) le prix n'est plus si attractif que ça. Sinon c'était bien
Hi N S,
Thank you for your review.
We are glad to hear that you found our rental to be good and we appreciate your feedback on the price.
We hope you will consider renting with us again in the future.
Kind regards,
Green Motion International Customer Services.
The car that was provided to us is brand new as in never been used. So happy about it!
Hi Harvey,
Thank you for your five-star review.
It is excellent to know that you received great service from our team and that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Ozlem,
Thank you for your five-star review.
We are thrilled that you were able to book your car in minutes.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pickup by minibus after calling the number was within 10 mins. Car clean. Drop off also very smooth. Thanks. Booking directly voa the website for best deal.with unlimited miles.
Hi Tina,
Thank you for your five-star review.
We are thrilled that you had a smooth pick-up and drop-off.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent, staff always friendly and efficient, quality cars.
Hi Robin,
Thank you for your five-star review.
It is amazing to know that you find our team to be excellent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Gareth,
Thank you for your five-star review.
It is amazing to know that you had a great rental with Green Motion Cyprus.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We enjoyed our trip with car rented from this company. It was all Good.
Hi Jan,
Thank you for your five-star review.
We are delighted that you enjoyed your trip with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Stiu ca am mai trimis feedback! A trecut mai bine de o luna de la calatorie, nu stiu cum mai solicitati evaluare dupa ce timp de o luna ne terorizati cu emailuri de doua ori pe saptamana despre o presupusa suma de plata, ati trimis poze cu alta masina nu cea inchiriata! Va tot explicam si nu luati in considerare raspunsul nostru! Oricum ati retinut 300€ din cont! Acum mai doriti mai mult de 1000€! Ce fel de experienta este asta spuneti voi!
Hi Andrew,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by emailing us at [email protected]. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Check in and check out process was seamless. We were even able to switch hired cars when we didnt like the type we had initially hired without any glitches or delays.
Hi Tapiwa,
Thank you for your five-star review.
We are delighted that our team were able to provide you with a vehicle that you liked.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Das Auto war schön. Aber die Reinigung von ein paar Krümel wurde mit 72 Euro in Rechnung gestellt, obwohl erstens habe ich eine solche Leistung nicht und zweitens steht im Vertrag etwas von 20 Euro, wenn es dann sein muss. So eine Frechheit habe ich noch nie erlebt.
Hi Roman F,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrew,
Thank you for your five-star review.
We are delighted that you have good relations with our team at Green Motion Paddington.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.