On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fast service and good quality in cars. A good price and good location for pick up
Nice person at the reception. Car in good state. Very good value for money.
Hi Ariane,
Thank you for your five-star review.
We love that your experience with us was just perfect.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Booked a Skoda SUV got a Peugot estate car - not what was expected and meant there were some challenges but the service was excellent
Hi K S,
Thank you for your four-star review.
We are glad that you received excellent service from our team and we apologise as we were not able to provide the vehicle you were expecting.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Boson,
Thank you for your five-star review.
We are very happy to know that you find us to be good quality.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
OPTIMO, FUNCIONÁRIOS MUITO SIMPATICOS, TUDO DENTRO DA NORMALIDADE
Hi Antonio,
Thank you for your five-star review.
We are thrilled that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fast efficient service. Had a minor fault with car and was removed the next day within 30 minutes. Very happy with service
Hi Edmund,
Thank you for your five-star review.
We are delighted that you are very happy with the service you received from Green Motion Zante.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My deposit of £1,500 was debited to my credit card on day 2 of my 20 day hire. No notice was given. After numerous emails following my hire finish a refund was not received until 30 after hire commenced.
Hi Lindsay,
Thank you for your review.
We truly appreciate you choosing to rent with us on this occasion and we apologise for the delay in the return of your deposit.
We hope you will consider renting with us again in the future.
Kind regards,
Green Motion International Customer Services.
The car hire was good, friendly staff, car clean. The deposit process is a nightmare, still waiting for a refund from 09/06 and it's 1st July. Green Motion's answer phone message is to spear to your card issuer!
Hi Kevin,
Thank you for your review.
It is good to know that you enjoyed your rental and we sincerely apologise for the delay in the return of your deposit. If you would like to contact us using the form at www.greenmotion.com/contact-us, we would be happy to look into this for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had to take an insurance on the car while we had already an insurance when we booked the car. We told the guy that we had already an insurance but he told us that we needed this insurance otherwise we can't get the car. It cost us €840,- extra!
Hi Wilhelmus,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this charge. Our customer services team would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Very professional and easy procedure of pickup and drop off Only one bit annoying don't take debit card payment
Hi Danish,
Thank you for your five-star review.
It is fantastic to know that you received excellent service from our team and we appreciate your feedback on our payment options.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up & drop off of car fast & efficient. Shuttle bus to & from airport no problem. Overall happy with everything.
Hi Michael,
Thank you for your five-star review.
We are delighted that you had a hassle free rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Faultless in every way except the terrible location. Access from Bristol ariport is poor, made worse by the redevelopment work. No bus link or if there was then the signage is dreadful.
Hi Graham,
Thank you for your four-star review.
We are happy to hear that your rental was almost perfect and we appreciate your feedback on our location.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff in the office were very helpful and the rental was great value for money.
Hi Kerry,
Thank you for your five-star review.
It is great to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great collection, helpful staff even though I arrived really late, nice car, good drop off
Hi Julia,
Thank you for your five-star review.
We are really pleased that you found our team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up was speedy with a thorough examination of the vehicle by the GM team member. Return was similarly quick and refund of the deposit was sooner than I expected. Car wasn't in the best condition but it served the purpose.
Hi Robin,
Thank you for your five-star review.
We are really pleased that you found our team to be friendly and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
As usual the experience was fine staff very friendly and helpful, only thing was the vehicle I was given had a lot of damage to it which was unexpected as I use Green Motion a lot and I haven't had a vehicle with this amount of damage before, but that won't affect me using Green Motion in the future.
Hi Archie,
Thank you for your four-star review.
We are glad that you found our team to be very friendly and helpful and we apologise for the condition of the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The best experience, the employees was very helpful and even when our flight delayed by 4 hours they even know when we are arriving so they were there waiting us. Thank you very much
Hi Christos,
Thank you for your five-star review.
We love that you had the best experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good value service, much cheaper than airport available cars, service is polite, can take some time. Cars are always very clean
Hi Craig,
Thank you for your five-star review.
It is great to know that you always receive our rental vehicles in a very clean condition.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy to book, hope collecting the car will be equally easy
Three issues: 1. Trek from Heathrow airport. Shuttle doesn't come regularly enough, once you factor in additional stops and the travel on both sides, it's quite time consuming. As soon as you're sitting there at Heathrow waiting for the shuttle, already tired from travel, you're thinking, damn I should have just paid more for the convenience of a closer car. 2. I got a parking charge which I successfully contested and had cancelled but I still had to pay GreenMotion £68 admin fee which is almost double the price of other rental providers (Enterprise is £35). The fine itself would have been £100. It's outrageous that the admin fee is approaching the cost of the fine. 3. My annual third party rental car insurance specifically does not cover GreenMotion which is both frustrating and dubious and basically forces you to take their pricey premium cover.
Hi,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The gentleman who picked me up from airport and hand over the car was super helpful, sorry I couldn't remember his name.
Hi Ahmed,
Thank you for your five-star review.
It is amazing to know that you found our agent to be super helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeffrey,
Thank you for your five-star review.
It is brilliant to know that you had a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.