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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Das Auto war schön. Aber die Reinigung von ein paar Krümel wurde mit 72 Euro in Rechnung gestellt, obwohl erstens habe ich eine solche Leistung nicht und zweitens steht im Vertrag etwas von 20 Euro, wenn es dann sein muss. So eine Frechheit habe ich noch nie erlebt.
It is my third experience with Green Motion at Porto and always excellent: pick up airport, Check in, car in perfect conditions, Check out fast and drop airport. I advice to choose Green Motion.
Hi Antonio T,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs. It is great to hear that you advise others to rent with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Two days after returning and handing over the rental vehicle to one of their employee on duty, Green Motion Zurich has emailed me that the vehicle was found with a few clear coat scratches, so they have charged my credit card with the amount of CHF 2625. 41 to cover the damages repair cost. This means over 4500 Canadian Dollars for three superficial scratches on the clear coat, The pictures they provided showed one scratch on the hood and two more on the passenger side rear door. Told them that this is a mistake, their employee who received the car couldn't find anything wrong with it, they said the car was wet and scratches weren't visible, so the charge stays, Also that the cost of repair is up to the Swiss standards. Unbelievable!
Hi Iulian M,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
First time hiring a vehicle overseas, it was an easy process and the staff very friendly and helpful.
Hi Jodie,
Thank you for your five-star review.
It is amazing that you found our team to be very friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Near Novotel, connected by bus from stansted airport you find greenmotion rent.
Hi Davide B,
Thank you for your five-star review.
We are really pleased that once again chose Green Motion for your rental needs and that you found our team to be kind.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Vehicle class as booked
Condition of the vehicle should be better ( several damages all over)
Really negative - waiting one month for the return of the deposit of 2500 GBP, only after claiming. It seems that deposit retention is part of the business. I rent a car last week with Budget and the deposit was returned on the next day... following actual banking possibilities it is not admissible.
Hi Jorge T,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Jedynym problemem to doliczanie do wypożyczenia samochodu to doliczanie 10 euro do wieku seniora. To przykre już po zawarciu umowy, przy odbiorze samochodu.Kiedy ten samochód jest niezbędny.
Hi Szydlowskajucha J,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The friendly, understanding people of GreenMotion Lisboa made my experience fabulous. They easily changed the contract after I found out that I had made a mistake in the return date. Quick and courteous instructions on the car as well as the return. The vehicle was wonderful.
Hi Olga B,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be friendly, understanding and good humans.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Our second time a Greenmotion rental. This time even better then first time. Good reliable clean car.
Nicely helped. Within 30 minutes on the way to our hotel.
Looking out for the next time.
Hi Bluejohn S,
Thank you for your five-star review.
We are delighted that you once again chose Green Motion for your rental needs and that you wish to rent with us again in the future.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was charged for a chip on front window that was not done by me, also it was never repaired but still I was charged 100 punds, pure scam
Hi Michael M,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by emailing us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
We had time so no problem getting to your warehouse with the shuttle but for the rest we met very friendly staff, the car was in line with our expectations and everything went well at the pick-up and return.
Hi Louis B,
Thank you for your five-star review,
We are delighted that you found our Green Motion team to be great people.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Advisor in airport was very friendly - Makes and sorted as very quickly. He also was kind enough to call special service bus between airport and car park as we travelled with two kids and had two have also two car chairs. Car was very good and in immaculate condition. Great experience overall.
Hi Sandra,
Thank you for your five-star review.
It is fantastic to hear that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The last was kind and patient. Funny and polite and we enjoyed talking while getting work done. She made the experience feel great.
Hi Rudi M,
Thank you for your five-star review.
We are thrilled that you had an excellent rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff were very helpful and attentive. Car was clean and nice. Price was great! Great experience.
Hi Don K,
Thank you for your five-star review.
We are delighted that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good transfer, good staff, better car.
Pick up was reasonably prompt. Good service given throughout. Language a bit of a barrier with staff but ok.
Turn around of vehicles could be slicker especially at busy times.,(more staff)
Hi Jack S,
Thank you for your five-star review.
We are thrilled that you received good service from our Green Motion team. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service from pick up to drop off. Everything was explained very clearly. Will definitely recommend to people and use again
Hi Katalin S,
Thank you for your five-star review.
We are thrilled that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up and drop off at airport was no trouble. Quick and efficient when we got to the office.
Hi Alan G,
Thank you for your five-star review.
We are delighted that you had a very easy rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Personal muy amable, comodo para acceder desde el aeropuerto
Hi Antonio R,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Stress free collection from airport, very clean and new minibus took us to car compound, minutes later drive away for two weeks of luxury topped of by the hire car.
Hi Andrew E,
Thank you for your five-star review.
We are thrilled that you had a stress-free rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Muito boa 100% satisfeito, muito profissionalismo e simpatia
Hi Antonio Manuel S,
Thank you for your five-star review.
We are delighted that you were 100% satisfied with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Roman F,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.