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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Muito boa 100% satisfeito, muito profissionalismo e simpatia
Hi Naomi K,
Thank you for your five-star review.
It is great to hear that you found Green Motion to be the best value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
With you I had the worst car rental experience I've ever had! Your Company is scamming customers, trying to suck money from depending tourists and pinning damages on them without qualm.
Also picking up and returning car took more than one hour each time. I will not recommend your car rental, but actually warn people of you!
Hi Levin W,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Review of Green Motion (car rental in Prague). I was very satisfied with my experience renting a car from **Green Motion** in Prague! Everything went smoothly, and the service was excellent. What I particularly liked
**Convenient location** – the pickup was right at the **Grandior Hotel Prague**, so I didn't have to travel far after arriving. **Wide selection of cars** – from budget options to comfortable family models. **Clean and well-maintained vehicles** – the car was in perfect condition with a full tank. **Simple and fast paperwork** – minimal documents, everything was clear and efficient. **Flexible rates** – fair prices with no hidden fees. Special thanks to the staff for their politeness and willingness to help! If I'm ever in Prague again, I'll definitely choose **Green Motion** for car rental.
Hi Vladimir S,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs and that you will definitely choose Green Motion again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Clean vehicle, easy service at pick up and drop off, great service, 1 thing that needs to be fixed is there contact number at the airport other than that Thank you
Hi Giovanni M,
Thank you for your five-star review.
It is great to hear that you found Green Motion to be fast, convenient and great value.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Shuttle ok. Time ok. Check in and chek out quickly. Good...
Hi Etienne M,
Thank you for your five-star review.
We are delighted that you had a good rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used your company several times now from Zakynthos Airport and have no complaints about the service I have received. Spirits and his staff are very friendly.Keep up with the good work.
Hi Douglas,
Thank you for your five-star review.
It is brilliant that you received great service from our team at Green Motion Zakynthos.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Not so happy with 1st car but guys did change it. Much better and felt more comfortable to drive it. Great assistance with no quibbles.
Hi Mary W,
Thank you for your five-star review.
We are delighted that you received great assistance from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
15 minutes Bi waiting time for transactions when picking up the vehicle Inspection 10 minutes when handing over the car Staff are very polite
Hi Huseyin,
Thank you for your five-star review.
We are really pleased that you received super service from our polite team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Your location was very poorly signposted. It direction were in the area of the lift to get down to your level.
The walk was too far for me.
Hi Neil B,
Thank you for your four-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback. We will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
They are very good in customer services and very well organized to serve you faster and easy. They are not hiding or putting any extra charges like others. I will recommend Green Motion as best.
Hi Adrian K,
Thank you for your five-star review.
We are delighted that you recommend Green Motion as the best.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I am trying to recover an overcharge and this has been ongoing for more than 6 weeks. While you have acknowledged a repayment is overdue and I have sent you a pdf of a screenshot of my transactions, you will not process this until I can supply a pdf of my credit card statement, which is not available yet.
Hi William,
Thank you for your review.
We are very sorry to hear that you are still waiting for a refund. In order for us to escalate your case, please email us at [email protected].
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Otima recepção, desde a chegada ao aeroporto, passando pelo check in até a devolução.
Hi Jurandyr T,
Thank you for your four-star review.
We are thrilled that you received a great reception from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The people from GreenMotion came to get me at the airport on time. THe car was perfect and the service very good also. I will come back
Hi Jerome F,
Thank you for your five-star review.
It is great to hear that you had a very good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Gerard H,
Thank you for your five-star review.
It is great to hear that you found Green Motion's processes quite easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great helpful staff, nothing was hard for them! Location was perfect. Only advise keep your prices good and you will get the custom
Hi Michael S,
Thank you for your five-star review.
It is fantastic to hear that you found our Green Motion team to be great and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi David H,
Thank you for your five-star review.
We are delighted that you had a very straightforward rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Overall the experience was a good one. The staff were friendly & helpful, the cars were ok. Why 4 stars? The Manchester pickup didn't arrive, apparently you have to ring them, which is difficult without a phone. And at the Bristol site, I had to walk to and from the airport as the driver only does the trip once an hour.
Hi Malcolm R,
Thank you for your four-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When we arrived to collect the rental car we did not have a physical crédit card but they still managed to find à solution.
Hi Tony H,
Thank you for your five-star review.
We are delighted that you found our Green Motion pick up and drop off service to be efficient and quick.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy pickup, drop off. I don't have any more characters to say!
Hi Claire,
Thank you for your five-star review.
We are thrilled that you were happy with your rental with your rental with Green Motion.;
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Antonio Manuel S,
Thank you for your five-star review.
We are delighted that you were 100% satisfied with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.